1. samcro's Avatar
    Hey everyone, it's true, there are quite a few dead pixels along the right edge of my screen. I bought directly from Sammy, paid in full with my Note 7 credit and trade in. Loving the phone, but just noticed these lil buggers on the edge. Can barely notice em but shouldn't be there. Sammy wants me to mail it in and they can fix it and mail it back. 9-11 days. Ouch. I don't have a replacement phone and they said I could go to my carrier and borrow a loaner from them in the interim. I even have "premium care". I feel like if it was an iPhone, I could just take it to the apple store and they would see that it is no doubt a manufacturer defect and hand me a new one. I've been a Samsung guy for a while, owned a few iPhones, but always find myself back with the best. Even have a couple of gear s3's. I'm thinking they ought to just send me a new (refurbished) one and I can do the data transfer and send the defective one back. Who's with me? Have a similar experience?
    11-18-2017 06:22 PM
  2. Aquila's Avatar
    When did you buy it? I'm assuming this is the first day you have the device, so if that's the case, just return it.
    11-18-2017 06:53 PM
  3. donm527's Avatar
    Sure they should send you a replacement and then give you a return label for the old one and if you don't return it on time they charge a credit card on file. But guess that depends on Company. You can contact support and then escalate/ask for a supervisor to see if they can approve it.

    Apples support is excellent. I had a iPhone and walked in with a WIFI issue, ran a built in diag and determined needing repair and left the store with a loaner and the phone restoring my cloud backup. Got a call days later to pick up the phone and determined phone required replacement and the replacement was a new phone. Had similiar experience when traveling... Company phone so not in my name. They just check the serial number to make sure in warranty and basically swapped phones no questions asked. Lifesaver.
    11-18-2017 07:28 PM
  4. samcro's Avatar
    So I called Sammy back, ready to give someone the business. Got about halfway through the explanation and rep says, "did you say you had premium care? call this number!" I used the samsung plus app to call them. My bad. I did, however, make it clear to the rep I talked to first that I had premium care. I even asked him about the right to your door service, he was like nope, that's just to set up your phone the first time... oh well, they are overnighting a new device Monday with shipping label etc. No chargy. I almost shipped it too. 9-11 days... I had heard of people complaining about how they were sorry they bought the phone from samsung.com as opposed to a carrier for things like this. Glad they're hooking me up.
    Jewels81, donm527 and jimd1050 like this.
    11-18-2017 08:26 PM
  5. Jewels81's Avatar
    So I called Sammy back, ready to give someone the business. Got about halfway through the explanation and rep says, "did you say you had premium care? call this number!" I used the samsung plus app to call them. My bad. I did, however, make it clear to the rep I talked to first that I had premium care. I even asked him about the right to your door service, he was like nope, that's just to set up your phone the first time... oh well, they are overnighting a new device Monday with shipping label etc. No chargy. I almost shipped it too. 9-11 days... I had heard of people complaining about how they were sorry they bought the phone from samsung.com as opposed to a carrier for things like this. Glad they're hooking me up.
    Glad you got it worked out
    jimd1050 likes this.
    11-18-2017 09:13 PM

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