01-29-2018 08:16 PM
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  1. larciel's Avatar
    yes. i'm using cable that came with N8. using samsung adapter.

    I wanted to bring good news but :*(

    lesson here is to back up EVERYDAY. I might setup something so it automatically backs up when I plug the phone to a PC. Samsung cloud backup doesn't do it frequently (Last backup 11/28 !!!
    12-08-2017 04:59 PM
  2. toenail_flicker's Avatar
    yes. i'm using cable that came with N8. using samsung adapter.

    I wanted to bring good news but :*(

    lesson here is to back up EVERYDAY. I might setup something so it automatically backs up when I plug the phone to a PC. Samsung cloud backup doesn't do it frequently (Last backup 11/28 !!!
    I am sooooo sorry. the worst.

    yes. backup every day. thought I was with Dropsync, but discovered it was turned off. backing up before I read this post. my important things backup automatically, immediately, as long as I don't mess it up. was shocked got turned off in Nov.
    12-08-2017 05:57 PM
  3. jhimmel's Avatar
    yes. i'm using cable that came with N8. using samsung adapter.

    I wanted to bring good news but :*(

    lesson here is to back up EVERYDAY. I might setup something so it automatically backs up when I plug the phone to a PC. Samsung cloud backup doesn't do it frequently (Last backup 11/28 !!!
    As someone else already suggested, plug in for 2 minutes, unplug for 2 minutes. Do this repeatedly for 20 minutes or more. Sounds weird, but I have saved several "dead" devices this way. It DOES work. I won't go into why it works - you have nothing to lose by trying.
    12-08-2017 08:24 PM
  4. kj11's Avatar
    they're made this way for YOUR safety and MAX performance, it's in the manual you didn't bother reading.
    it's not good to run your car empty to the stage where there's only fumes left in the fuel lines either but I guess you do it all the time and never had a problem
    Ha! This is a great analogy! I let my car run out of gas, why wont it start!? Hahaha
    kevinpleasants likes this.
    12-08-2017 08:45 PM
  5. Aquila's Avatar
    yes. i'm using cable that came with N8. using samsung adapter.

    I wanted to bring good news but :*(

    lesson here is to back up EVERYDAY. I might setup something so it automatically backs up when I plug the phone to a PC. Samsung cloud backup doesn't do it frequently (Last backup 11/28 !!!
    That sucks,I'm sorry it didn't work. Agree with others saying it's probably time for the warranty process.
    12-08-2017 08:55 PM
  6. andytiedye's Avatar
    Ha! This is a great analogy! I let my car run out of gas, why wont it start!? Hahaha
    This is more like having the engine seize because it ran out of gas.
    donm527 and Spencurious like this.
    12-08-2017 09:04 PM
  7. larciel's Avatar
    As someone else already suggested, plug in for 2 minutes, unplug for 2 minutes. Do this repeatedly for 20 minutes or more. Sounds weird, but I have saved several "dead" devices this way. It DOES work. I won't go into why it works - you have nothing to lose by trying.
    Ahhh. You are torturing me with this last glimpse of hope!!!

    I'll try on Monday. Left it at office on the wireless charger!


    *side note.
    V30 has very best grip I've ever experienced.
    Pixel2 doesn't have edge-2-edge screen but it feels so useable.. and holdable.... like how iPhone 4 was so easy to grip .. and use..


    This experience opened a new doors for me so... thanks Samsung! Lol
    12-08-2017 09:34 PM
  8. jhimmel's Avatar
    Ahhh. You are torturing me with this last glimpse of hope!!!

    I'll try on Monday. Left it at office on the wireless charger!


    *side note.
    V30 has very best grip I've ever experienced.
    Pixel2 doesn't have edge-2-edge screen but it feels so useable.. and holdable.... like how iPhone 4 was so easy to grip .. and use..


    This experience opened a new doors for me so... thanks Samsung! Lol
    Actually, the stack charging cycle should be shorter then I originally recommend. Try 15 seconds on, 15 seconds off - repeat for 15 minutes and try to turn on.
    toenail_flicker likes this.
    12-09-2017 05:21 AM
  9. dlgus's Avatar
    take a bow. nail on head. easy to avoid.
    I like that suggestion.
    12-09-2017 02:14 PM
  10. AZwldcats's Avatar
    All I can say is good luck.
    Had an S8 and a Note 8 die similarly. Both had to be swapped because everything I tried failed.
    larciel likes this.
    12-09-2017 11:41 PM
  11. KruseLudsMobile's Avatar
    Do some reading about how to maximize the life of Lithium Ion batteries. Running on the battery if there is an opportunity to use the phone while plugged into a power source is just plain idiotic. Letting it run down is absolutely the worst possible thing to do. When sitting at a desk or somewhere near a power source having it always plugged in, will automatically turn off the charging once it reaches 100% and you can use it for long periods of time running just on the charging cable and giving the battery a rest. That's why you should leave it on the wireless charger or plugged into a charger overnight when sleeping as well - so all night long, the phone's battery is not forced to do work for no reason at all. The only time when the above is not really true is if you plan on replacing your phone every year. Then it doesn't really matter, as long as you don't repeatedly let the phone completely run out of juice.

    Treating my phone the way I have as mentioned above, I've had phones 3 years old with batteries that perform as though they are brand new. That last statement is proof this is clearly the best way to treat a lithium ion battery.
    12-10-2017 10:30 AM
  12. AndroidFan3420's Avatar
    Do some reading about how to maximize the life of Lithium Ion batteries. Running on the battery if there is an opportunity to use the phone while plugged into a power source is just plain idiotic. Letting it run down is absolutely the worst possible thing to do. When sitting at a desk or somewhere near a power source having it always plugged in, will automatically turn off the charging once it reaches 100% and you can use it for long periods of time running just on the charging cable and giving the battery a rest. That's why you should leave it on the wireless charger or plugged into a charger overnight when sleeping as well - so all night long, the phone's battery is not forced to do work for no reason at all. The only time when the above is not really true is if you plan on replacing your phone every year. Then it doesn't really matter, as long as you don't repeatedly let the phone completely run out of juice.

    Treating my phone the way I have as mentioned above, I've had phones 3 years old with batteries that perform as though they are brand new. That last statement is proof this is clearly the best way to treat a lithium ion battery.
    Charging to 100% and let it sit at 100% while connected to a charger? That's not good for the battery longetivity. Keeping the phone at 100% and connected keeps the battery at a high voltage and your lithium battery doesn't like that. You should just top of your battery through out the day if you have a charger next to you.
    12-10-2017 04:39 PM
  13. stryfe's Avatar
    I had this same issue after the battery depleted and was going to send the phone back after I exhausted all possible efforts. Here is what actually worked for me.

    I used my Gear S3 charger with 750mah since it was low voltage and the phone would vibrate every 6 seconds but nothing else after leaving it on for hours, but at least it was finally doing something. So I got the bright idea to leave it plugged and put it on my wireless charger at the same time. It stopped vibrating, but nothing else. I was hoping it had enough juice for the power management to take over. I took it off the wireless charger and left it plugged in and 10 mins later i got the full charging symbol. I let it power up to 15% and powered it on, success! I thought it was a goner.

    Only issue now is that my wireless charging no longer works. I keep getting the "Pausing" error, but at least I have my phone back.
    kevinpleasants likes this.
    12-11-2017 01:39 AM
  14. als369's Avatar
    This is exactly what happened to me. I had to file a warranty claim with my carrier and got a new phone. That new phone had the same issue, filed another claim. This third phone seems to be ok now
    12-11-2017 07:54 AM
  15. als369's Avatar
    This is exactly what happened to me. I had to file a warranty claim with my carrier and got a new phone. That new phone had the same issue, filed another claim. This third phone seems to be ok now
    This happened just over the last week
    12-11-2017 07:55 AM
  16. als369's Avatar
    And to add to the story, I noticed the issue at 25%, put it on the charger and the battery would not charge. It would only go down until it eventually cut off and never turned back on. So that is why your phone is not turning back on. It is a battery issue, not that he/she let it get to 0%
    12-11-2017 08:02 AM
  17. toenail_flicker's Avatar
    Only issue now is that my wireless charging no longer works. I keep getting the "Pausing" error, but at least I have my phone back.
    dang. sorry you lost your charger, but really glad your phone was revived. I'll keep that in mind if I ever get nailed with this. I have a ton of cheapo wireless chargers and cords.
    12-11-2017 10:26 AM
  18. monil's Avatar
    So I was using the phone and noticed it's at 1% battery. Soon it dies. I immediately put the phone to a charger and walks away for a few minutes.

    No light shows. Screen is blank. /panic

    Googles symptom. Try soft resetting (vol down + pwr) nada. (vol up+bixby+pwr). zit..

    Just called Samsung and rep is unable to handle this case. Tells me to send the phone for repair. Data will be erased. !!!

    DAMN! My data is gone!!!!

    *If I put the phone to samsung wireless charger, charger lights up.. but phone is as dead as a brick.

    I'm screwed. right? DAMN IT SAMSUNG!


    *EDIT 1*

    Trying PC usb port now. But unlike the other post. I don't get the circle. Screen is completely dark.

    Only thing I noticed on the screen was when I plugged in the charger very slowly, the screen showed white glitch like *pow!* ~~ (like the effect of old TV screen being shut off) and I thought that was the motherboard giving its last goodbye.

    Happened in one of my HTC phones which I wanted to bring to life after 3 years (yes 3 years). I connected it to the official charger/ cable. Put it in a place where there was sunlight falling on the phone. And within 45 minutes, it booted up just fine.
    12-11-2017 11:17 AM
  19. larciel's Avatar
    Seems like a lot of similar incidents!

    I claimed warranty and Tmobile makes you pay $5 for manufacture defect!!! >

    And I'm getting a refurb!!!! >>
    12-12-2017 08:52 PM
  20. toenail_flicker's Avatar
    Seems like a lot of similar incidents!

    I claimed warranty and Tmobile makes you pay $5 for manufacture defect!!! >

    And I'm getting a refurb!!!! >>
    that's why it's always better to stick with the devil you know. you didn't have an option. that is cold though. it's early enough after release that your refurb might actually morph into a new phone by the time it gets to you. not a lot of refurb N8s in the wild yet.
    kevinpleasants likes this.
    12-13-2017 10:32 AM
  21. anon(20964)'s Avatar
    that's why it's always better to stick with the devil you know. you didn't have an option. that is cold though. it's early enough after release that your refurb might actually morph into a new phone by the time it gets to you. not a lot of refurb N8s in the wild yet.
    Ha, with any luck you'll get one in return that is a refurbished unit that was abused by a negligent user.
    12-13-2017 10:34 PM
  22. Mr Droid's Avatar
    I'm on my 3rd Note 8 that this has happened too!!! So frustrated!! Phones all wouldn't power on
    12-14-2017 08:41 PM
  23. larciel's Avatar
    12-27-2017 01:53 PM
  24. larciel's Avatar
    12-27-2017 01:53 PM
  25. j_hansen's Avatar
    at least they admit it and replace them, however.... having had to deal with Samsung support on a warranty issue I would like to advice patience... lots of patience
    toenail_flicker likes this.
    12-27-2017 02:22 PM
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