1. Android Central Question's Avatar
    While leaving the Samsung fast charger plugged into my Samsung Note 8 during the night, I found it had actually discharged the battery. The display stated the charger was damp, but the charger had never been in water. I tried using a hair dryer to dry out the phone with no benefit received. I then used another charger. All resulted in a battery drain until I had no battery left. Prior to the dead battery issue, I called the warranty numberer listed by Samsung, but they did not take the call. I sent them a text message but did not receive a reply. Was it because I was in Mexico? I am doing research on a borrowed MacBook Air and finding lots of other people are having a battery problem too. I did not see a way to replace the battery myself as I could on the Gallexy 5.
    Am I stuck until I return to the Verizon Corporate store in Louisville, Ky., where I purchased the phone with a waranty?
    Please help me. I have been and would like to continue being a loyal Samsung customer. Thanks, Edward
    01-30-2018 11:50 AM
  2. SpookDroid's Avatar
    Kinda difficult since you're in another country, but have you tried wireless charging? The USB port might be faulty but you should still be able to charge your phone wirelessly, at least to get it going if no other charger seems to work.
    B. Diddy likes this.
    01-30-2018 01:06 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! From what you described, I'd wonder more if there's a problem with the USB port, since you were getting a (presumably) false moisture warning. Can the phone still connect to your PC via USB for file transfer?

    Try contacting customer support online: https://forums.androidcentral.com/e?...token=dr6MtCGO
    01-30-2018 01:08 PM
  4. Rukbat's Avatar
    Or could you have brought the phone from a hot humid street into an air-conditioned environment a few times, causing condensation inside the phone? (Which is treated like any other water damage - if you have insurance, it's probably covered for the co-pay.) Even waterproof phones (of which there are no civilian models) aren't air-proof, and humid air can get into them. (Which is why a truly waterproof phone is sealed inside a plastic inner housing, using O-rings to make sure that not even air can get into it.)
    SpookDroid, B. Diddy and Tim1954 like this.
    01-30-2018 04:42 PM
  5. Tim1954's Avatar
    Yes, there is something in that Rukbat, here in Australia we are experiencing a hot humid summer and batteries are failing all over. Car batteries, phone...
    01-30-2018 08:42 PM

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