07-07-2018 11:20 AM
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  1. pool_shark's Avatar
    This is where I find the issue hard myself. Not all the issues I have show on my wife's N8. I am starting to think that maybe Samsung got cheap and used multiple different components for unlocked USA and carrier locked devices. It would explain more so why some devices exhibit the issues and some do not. More so is that my father has an unlocked N8 in blue bought from the same bestbuy as mine and has had no issues at all. So is it Google or is it Samsung?

    Some one try out 4K video recording and transfer the file and see if your video looks like it is trying to jump at you. That issue occurred after oreo on both mine and my wife's.

    Yes I factory reset as new several times. I even loaded the firmware through odin and still get the same bugs. Honestly I don't believe the hardware is the issue. I think Google screwed us and Samsung missed it.
    Just tried, first time ever, so I hope I did it correctly. UHD?
    I only recorded for 3 seconds, transferred it to my tablet via bluetooth, the video looks fine.
    06-17-2018 09:00 AM
  2. jgraves1107's Avatar
    Just tried, first time ever, so I hope I did it correctly. UHD?
    I only recorded for 3 seconds, transferred it to my tablet via bluetooth, the video looks fine.
    Needs to be longer than 3 seconds. I'm talking 4k for 3 to 4 minutes should show this issue. It looks more like an autofocus issue but the video is never out of focus just pulsing in and out. Yes UHD.
    06-17-2018 09:14 AM
  3. pool_shark's Avatar
    Needs to be longer than 3 seconds. I'm talking 4k for 3 to 4 minutes should show this issue. It looks more like an autofocus issue but the video is never out of focus just pulsing in and out. Yes UHD.
    Ok, I recorded for over 3.5 minutes, transferred it to my external harddrive, then to my tablet.
    It still looks fine.
    06-17-2018 09:52 AM
  4. jgraves1107's Avatar
    Ok, I recorded for over 3.5 minutes, transferred it to my external harddrive, then to my tablet.
    It still looks fine.
    What carrier and r u unlocked?
    06-17-2018 11:54 AM
  5. hallux's Avatar
    He refers to irreplaceable data. Which I would understand as he's transferring something over. It may not be actual backups that he did like SmartSwitch backups or the like but stuff he copied over via SD card.
    And I'm going to be the one "jerk" and comment that the irreplaceable data can just be restored from the backup he made of it. All of MY irreplaceable data has AT LEAST 3 copies - one on my computer (specifically photos taken with an actual camera), one on the Time machine backup drive (macOS integrated backup tool) and also in a cloud-based backup container. Oh, and for those "trips of a lifetime" (for me, the opportunity to go to the Teotihuacan pyramids outside Mexico City when I was there for work, to name one), the camera memory card was never erased making that a FOURTH location of the files.

    For my phone - I don't keep ANYTHING of value stored exclusively on my phone or tablet, it's all synced to the cloud to reduce the risk of data loss...
    06-17-2018 01:06 PM
  6. pool_shark's Avatar
    What carrier and r u unlocked?
    Verizon, no.
    06-17-2018 01:07 PM
  7. svtcobra's Avatar
    Do you work at Fukushima or Chernoble?
    zoomis likes this.
    06-17-2018 01:37 PM
  8. Golfdriver97's Avatar
    I'm on my 4th Note8
    Welcome to the forums. Are they all different Notes? To clarify, you sent them in and Samsung gave you a different phone?

    Right, but there has to be some common denominator on his side.
    I am inclined to agree that there is a common denominator here. @Calivsak, please don't take it that I am saying this is user error. Very far from it. But, if all these devices are different units, then there has to be something in common that's causing it. This happening to 2, I could believe to be some kind of software error, but 4 devices?
    Calivsak and srvctec like this.
    06-17-2018 04:08 PM
  9. Calivsak's Avatar
    Welcome to the forums. Are they all different Notes? To clarify, you sent them in and Samsung gave you a different phone?



    I am inclined to agree that there is a common denominator here. @Calivsak, please don't take it that I am saying this is user error. Very far from it. But, if all these devices are different units, then there has to be something in common that's causing it. This happening to 2, I could believe to be some kind of software error, but 4 devices?
    Apparently I should have kept watching for replies. So Ill start from the top.
    - Yes they were all different Note8s. They were all replaced through AT&T as that is what my replacement plan is through and as Im located in Alaska, there is no Samsung service center in my area.

    - No offence taken, as a former computer service rep, if I heard this I would assume User error as well. However I cannot think how this can be the case as every with ever replacement device the problems started before any old data was transferred. I set the device up as new, no restoring from a backup in any way and as im halfway through downloading apps the dialogue boxes "System UI has Stopped" followed by every Google App, Samsung App and System Process ( ie process.android.media.com or android.phone.com etc) crashing in a cascade. And I hadnt transferred ANYTHING over yet, I even got a new SIM card to be safe. This has happened 4 times in a row. The latest time I even went so far as to take the still closed in box Note8 from warrenty to the Samsung Experience Rep at my local Best Buy and had him do a software reflash before I even turned it on, just to make sure there was no corrupt data on it. "Samsung Home Experience" started crashing before my 1st app finished downloading. All starting soon after the 8.0 upgrade.

    - Im trying to get it swapped for a 9+ on warranty so it doesnt use my upgrade and thats only because from what I was told, switching brands will void my upgrade
    06-17-2018 04:59 PM
  10. o4liberty's Avatar
    Got my note 8 at launch and never an issue seems like you have a hardware issue to me it would be different if there were more complaints than just you but I just can't see Samsung as the issue. Where are you getting the warranty replacements from?
    For 3 months now, (ever since 30 minutes after a FORCED, UNWANTED UPDATE to 8.0) my Note8 has had every app up to and including the System UI crashing multiple time daily. No problem, that's why I pay extra for a warranty right? WRONG I'm on my 4th Note8 now for the same issues. And before you ask, I set up every new device as new, so no backups! It is now to the point where I can't use my phone for more then 3 hours without my $1000 piece of hardware having a stroke and corrupting irreplaceable data. I have had Samsung for years and have always pushed the brand to my customers because of my overwhelmingly positive experience with their products. This situation and the lack of assistance from Samsung itself has butchered every ounce of that goodwill.
    06-17-2018 05:17 PM
  11. Dooki's Avatar
    quality control can be wonky. I believe the op because of past experience with non electronic devices.
    I work for a delivery service. we deliver everything legal and not alive. Honda dealerships are one of our customers. Honda has excellent QC. We delivered a hood, nothing out of the ordinary, we got a call that it had been damaged, they blamed us. we picked it up, it was damaged, delivered another, damaged also, they blamed us, so the third one we delivered we had them take it out of the box in front of me, it was damaged. However, it was damaged in the exact same spot, under bubble wrap, under cardboard, that had no damaged. The body shop was livid, for both it being damaged again and that Hondas shipping department blamed us. My boss had words, the body shop had words and the manager had words with the employee.

    Napa a few years ago has a QC issue with their gold line lifetime water pumps. they rebuilt my head and replaced everything involved when I had my Civic worked on. turns out they were all bad water pumps.

    so, yeah. I believe there could be a QC issue with that specific phone sold by att.
    06-17-2018 05:24 PM
  12. pool_shark's Avatar
    Apparently I should have kept watching for replies. So Ill start from the top.
    - Yes they were all different Note8s. They were all replaced through AT&T as that is what my replacement plan is through and as Im located in Alaska, there is no Samsung service center in my area.

    - No offence taken, as a former computer service rep, if I heard this I would assume User error as well. However I cannot think how this can be the case as every with ever replacement device the problems started before any old data was transferred. I set the device up as new, no restoring from a backup in any way and as im halfway through downloading apps the dialogue boxes "System UI has Stopped" followed by every Google App, Samsung App and System Process ( ie process.android.media.com or android.phone.com etc) crashing in a cascade. And I hadnt transferred ANYTHING over yet, I even got a new SIM card to be safe. This has happened 4 times in a row. The latest time I even went so far as to take the still closed in box Note8 from warrenty to the Samsung Experience Rep at my local Best Buy and had him do a software reflash before I even turned it on, just to make sure there was no corrupt data on it. "Samsung Home Experience" started crashing before my 1st app finished downloading. All starting soon after the 8.0 upgrade.

    - Im trying to get it swapped for a 9+ on warranty so it doesnt use my upgrade and thats only because from what I was told, switching brands will void my upgrade
    Good luck to you.
    06-17-2018 05:45 PM
  13. Mike Dee's Avatar
    He is not alone in this issue. I haven't replaced mine but have the same corruption issues with anything I transfer from the device. My wife does as well. Mine is unlocked her's is Verizon branded. It does not matter if you use an sd card or not. It still does it. It did not do this before oreo! Music files are corrupted, pictures, documents, etc. Anything that is transferable. The only blame I give Samsung is the fact they know and refuse to admit publicly that Oreo has an issue. Google gets this blame for the fact this affects all Samsung devices and none of Google's. Battery life has been destroyed by oreo as well. Give us the option to update or not. Give us the ability to downgrade the bootloader back so we can go back to 7.1.1. The security updates are what most would call useless if our devices don't perform the way they should. I have tried minimal apps and new setups. They don't work to fix this problem.
    Google doesn't deserve any blame. If it only affects Samsung phones than that would be on Samsung.
    06-17-2018 06:06 PM
  14. daswooski's Avatar
    You said you were setting up as new but then said that halfway through the apps downloading?? You get a system UI stopped working ? So you actually are restoring your saved google apps from your google account when you log in ??
    This could be the issue unless i am misunderstanding? Something in the restoring your saved apps is corrupt and you should try to set up each app from scratch?
    Again, unless i am misunderstanding your post...?

    Just trying to help...
    debdroid1a likes this.
    06-17-2018 08:25 PM
  15. jsigmo's Avatar
    I'm still confused. Is the OP, or is the OP not, using the same SD card in all of these phones?

    I've had several SD cards fail, and of course, they cause data loss or corruption.

    I've been involved in all aspects of electronics manufacturing, design, maintenance, etc., for over 40 years.

    I've seen two cases in all of that time where we received "bad runs" of particular ICs. But it is incredibly rare. And since the OP's phones must surely have come from different production runs, and NOT have anything close to consecutive serial numbers, and since the problems the OP is having are not common, and he has them consistently over all of these phones, from a troubleshooting logic point of view, we have to conclude that there is some factor other than the phones which is common to his situation.

    There is a common factor here, but the chance that it's these four separate phones is infinitesimal or else his problems would be widespread.
    dellaster likes this.
    06-17-2018 10:07 PM
  16. jhimmel's Avatar
    I'm still confused. Is the OP, or is the OP not, using the same SD card in all of these phones?
    I do not believe he has answered that question.
    06-17-2018 10:14 PM
  17. B. Diddy's Avatar
    Just wondering -- when the phones started malfunctioning, did you ever boot into Safe Mode to see if the problem was due to something you installed vs the firmware?
    06-17-2018 10:46 PM
  18. Mooncatt's Avatar
    You said you were setting up as new but then said that halfway through the apps downloading?? You get a system UI stopped working ? So you actually are restoring your saved google apps from your google account when you log in ??
    Restoring your apps by downloading them from Play (which is what I'm guessing is happening as part of the setup) is not the same as installing from a saved backup. It's still downloading and installing those apps from scratch, just automating the process. Of course that's not to say one of those apps couldn't still have a bug in it causing these issues.
    daswooski likes this.
    06-18-2018 12:18 AM
  19. chyeo1979's Avatar
    Right, but there has to be some common denominator on his side. Maybe the SD card as some have mentioned. I find it too hard to believe that he experienced the same rare problem across 4 different phones just by random, incredibly bad luck.
    Yeah, 4 different random defects might be possible if he's really unlucky, but 4 same issue which is not commonly encountered by other users is very unlikely.
    06-18-2018 12:35 AM
  20. Johnly's Avatar
    Well, I wont minimize your issues by saying I don't have them. and I applaud consumers for ditching products that don't work for them. That's the way it should be, fan boys aside from whatever platform. I would never let data that was important too me go with out being backed up, been doing that for a long time, and I have never trusted technology with my valuables and I don't plan on starting now. Loosing data is on the owner alone, not to be miss-blamed on a manufacture. They say it in the fine print.
    That said, poor networks can wreak havoc on devices that have only that between them ($1,000) hardware and a solid server. I am not saying that is your issue, you certainly have one, but we need to rule out hardware 1, software or settings 2, and network connection quality 3. I doubt several warranty hardware replacements makes hardware the issue. Just my 0.02. Back up your important data daily, if not more often, and make sure your network is strong. Just backing your important stuff up fixes one of your issues. I would elevate your problems to network engineers, if you haven't done so already to just rule that out. Good luck, but remember to not purchase others devices with your wallet. You would be doing them a huge disservice by taking choices away from them. If they want a Sammy, well well sell it my friend. Millions are happy with properly set up devices on strong networks.
    B. Diddy likes this.
    06-18-2018 01:28 AM
  21. Johnly's Avatar
    This is where I find the issue hard myself. Not all the issues I have show on my wife's N8. I am starting to think that maybe Samsung got cheap and used multiple different components for unlocked USA and carrier locked devices. It would explain more so why some devices exhibit the issues and some do not. More so is that my father has an unlocked N8 in blue bought from the same bestbuy as mine and has had no issues at all. So is it Google or is it Samsung?

    Some one try out 4K video recording and transfer the file and see if your video looks like it is trying to jump at you. That issue occurred after oreo on both mine and my wife's.

    Yes I factory reset as new several times. I even loaded the firmware through odin and still get the same bugs. Honestly I don't believe the hardware is the issue. I think Google screwed us and Samsung missed it.
    It could certainly be a bug, good point.
    06-18-2018 01:32 AM
  22. jgraves1107's Avatar
    It could certainly be a bug, good point.
    Here's the weird thing. Even if I take out my sdcard and setup as new. All apps downloaded manually it still corrupts files. Now the file corruption only happens on transfer from phone to pc. All my backups in the cloud are fine. This could be what the OP is referring to. OP may not be using cloud backup. The 4K video is still one I have not figured out as to if it's a setting or not. The thing is this was not an issue even with the OP before the Oreo update. It's not a hardware issue and yes I do agree Samsung would be to blame for not properly testing before public release, but after the N7 fiasco why wouldn't Google take the opportunity to throw in code that doesn't effect their devices. Remember each device is supposed to be unique. They may have the same issue as everything else. Only so many digits are revealed to the O.S. Which means it may lead to devices not being affected because of one set of numbers that match. I'm old school so I've seen this before with software written to work only with one set of numbers like the serial number run from day 1 to day 200. If another manufacturer only allows for a set number of spaces to be read it falls within the 200 day span, but there will be some that don't causing them to either fail or go buggy. There was absolutely nothing in Oreo that made me need nor want it. Had no issues before and am thoroughly ticked like the OP.

    P.S. DUH I wonder if they rewrote the code for the USB cable? I am using the same cable I used before, but I just remembered it's not the original!! Will test when I get off today and report back. That would explain file transfer corruption. Also means Samsung pulled an Apple on the cable. Now the 4K video pulse is still up. Seems like its autofocus related though.
    06-18-2018 09:27 AM
  23. Golfdriver97's Avatar
    Im trying to get it swapped for a 9+ on warranty
    Good luck. Hopefully, Samsung will go through with it.
    06-18-2018 10:34 AM
  24. km04's Avatar
    Needs to be longer than 3 seconds. I'm talking 4k for 3 to 4 minutes should show this issue. It looks more like an autofocus issue but the video is never out of focus just pulsing in and out. Yes UHD.
    I started getting this and wasn't sure if it was the update or not that caused it. Now this has got me thinking that maybe it is.
    06-18-2018 01:15 PM
  25. PAC757's Avatar
    Same thing here, ever since the 8.0 update on my Note 8 it's been buggy. It now just sits in my nightstand and I'm back to using my LG V30. As soon as I pay it down a little it's going on Swappa. I gave up on Samsung phones years ago but thought I would take a chance on the Note 8, same Samsung different phone. Just because they sell the most phones, android phones, doesn't necessarily mean there the best phones.
    06-18-2018 10:18 PM
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