1. Android Central Question's Avatar
    I've had my Note 8 for about 8 months now and since I got it has been telling me it needs to update. Every time I attempt to complete the update the phone will get to 32% of the update process and then fail. I have searched far and wide and have not figured out why I can't update the phone.

    I should note that my phone is an unlocked phone from Sprint (i believe) running on AT&T.

    Any ideas? I'm still running 7.1.1 because of this....
    06-27-2018 02:32 PM
  2. j_hansen's Avatar
    Have you tried a factory reset before running the update again?
    06-27-2018 05:00 PM
  3. Rukbat's Avatar
    Bring the phone into an AT&T store and ask where the nearest Device Support Center is. Go there (it could even be in the same store) and ask them if they could please flash the update - just the update, not the whole ROM - for you. (I'm assuming that the phone isn't rooted - if it is, that should be about where the update should fail. You can't update a phone that's had a system change, you have to flash an Oreo ROM, which means a full backup and finding a way to root Oreo on it.)
    06-28-2018 01:28 PM

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