01-21-2019 08:01 PM
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  1. larman2001's Avatar
    larman2001
    Hi

    I'm trying to connect and view the Note 8 via 3.1 USB connection to my HP Spectre. GThe phone does not show up in file explorer. Not even by USB A to USB C.

    Any thoughts?
    01-20-2019 02:55 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    When you connect, swipe down the notification panel -- do you see the USB icon there? If so, tap it and make sure MTP is selected.
    01-20-2019 06:46 PM
  3. larman2001's Avatar
    larman2001
    Hi, no I don't see it. In the past with other phones I've seen it. Maybe I turned off that specific notification and don't remember. I checked in Dev options and it's set to MTP but still nothing. Same for any of my PC's.
    01-20-2019 07:53 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    It sounds like you already tried other cables, correct? Try also cleaning out the phone's charging port. Use a can of compressed air to blow it out, and a toothpick to root around for any debris/
    01-20-2019 08:11 PM
  5. larman2001's Avatar
    larman2001
    Originally Posted by B. Diddy
    It sounds like you already tried other cables, correct? Try also cleaning out the phone's charging port. Use a can of compressed air to blow it out, and a toothpick to root around for any debris/
    So, I just tried it with the original USB-A to USB-C cable and voila. I was hoping to use the USB-C 3.1 cable to check the transfer speed but it's not an original Samsung cable.

    I guess there's no way
    B. Diddy likes this.
    01-20-2019 08:16 PM
  7. anon(7901790)'s Avatar
    anon(7901790)
    Originally Posted by larman2001
    So, I just tried it with the original USB-A to USB-C cable and voila. I was hoping to use the USB-C 3.1 cable to check the transfer speed but it's not an original Samsung cable.

    I guess there's no way
    That shouldn't matter. It may be a problem with your laptop's USB-C port.
    01-21-2019 04:56 PM
  8. larman2001's Avatar
    larman2001
    Originally Posted by gernerttl
    That shouldn't matter. It may be a problem with your laptop's USB-C port.
    Not sure, I tried both USB-C ports and nothing, with the exception of charging.
    01-21-2019 04:58 PM
  9. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by larman2001
    So, I just tried it with the original USB-A to USB-C cable and voila. I was hoping to use the USB-C 3.1 cable to check the transfer speed but it's not an original Samsung cable.

    I guess there's no way
    Oops, I had Liked this post because I thought you meant it worked (since you said "voila").

    Did you also try cleaning out the port?
    01-21-2019 08:01 PM
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