1. Android Central Question's Avatar
    Hi,
    I have a Samsung Galaxy Note 8 and I am trying to upgrade the software to the latest security patch (released 1 September 2019).

    I started downloading the update but paused it, and am now trying to continue the download so I can finish updating the software; but when I click "Continue", it says "Please wait" at the bottom of the screen before not doing anything.

    I've tried restarting and shutting down and turning on the phone several times, and nothing has worked.

    Please help me fix it!
    09-17-2019 06:46 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    09-17-2019 06:52 PM
  3. mustang7757's Avatar
    09-17-2019 06:53 PM
  4. astra27's Avatar
    Hi @mustang7757, yes it is an OTA update through the phone's Settings.
    09-17-2019 06:58 PM
  5. mustang7757's Avatar
    Hi @mustang7757, yes it is an OTA update through the phone's Settings.
    Hi, welcome !
    Try going into recovery and clear cache
    09-17-2019 07:13 PM
  6. astra27's Avatar
    How do I do that?
    09-17-2019 07:18 PM
  7. Abullutof's Avatar
    Hi, welcome !
    Try going into recovery and clear cache
    I have the same problem which happened to my Note 8 yesterday. Tried to restart the device and putting it off and on several times, but didnt help.

    I went to the startup boot screen "volume up +bixby + power button" cleared the system cache, and didnt work.

    The notification shows download paused, in system settings it shows 00:00:00 time left when i press on resume download it says "please wait" and i've been waiting for the last 24 hours with no solutions yet.

    This might require to connect to smart swich which i tried but didnt work could be due to the restrictions on the laptop i have in hands. Have to check on own laptop to see if this will work out.
    09-18-2019 06:04 AM
  8. Abullutof's Avatar
    How do I do that?
    Turn off your mobile device then press together :Volume up + bixby button + power button" select the clear systrm chache option, restart and check if that solved your issue.
    09-18-2019 06:09 AM
  9. mustang7757's Avatar
    Ok,go into settings >apps>upper right corner tap 3 dots > system apps tap> scroll to software update , should be 2 and clear cache,data,force stop each .
    Abullutof likes this.
    09-18-2019 10:02 AM
  10. Abullutof's Avatar
    Ok,go into settings >apps>upper right corner tap 3 dots > system apps tap> scroll to software update , should be 2 and clear cache,data,force stop each .
    Unfortunately Didnt solve it :/
    09-18-2019 11:52 AM
  11. mustang7757's Avatar
    Unfortunately Didnt solve it :/
    Only other thing I can suggest factory reset
    09-18-2019 12:05 PM
  12. Abullutof's Avatar
    Only other thing I can suggest factory reset
    I shall connect to smart switch on pc before.
    09-18-2019 01:40 PM
  13. Rukbat's Avatar
    It sounds like a Samsung problem. The phone considers a paused update to be complete - which, of course, it isn't.

    Go to Settings, search for feedback and send them feedback about it.
    Abullutof likes this.
    09-18-2019 02:00 PM
  14. mustang7757's Avatar
    Ok
    I shall connect to smart switch on pc before.
    09-18-2019 02:02 PM

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