1. Echoes's Avatar
    Hey y'all!

    I have an awesome factory unlocked Note 9 (SM-N960U1) which I've had since pre-order. It still runs great other than a slightly aging battery (down to about 3400mah capacity now). However, a couple of days ago I cracked the glass and damaged the screen/digitizer (big star in the glass, flickering screen). Not realizing that insurance covered less expensive screen repairs, I filed a $200 Asurion claim to get a new phone sent out to me.

    I know that Asurion usually sends refurbs, so that's what I was expecting, but the phone I received seems to be new. It's in perfect physical condition, with factory plastic on the sides, and all of the reburb checker apps are reporting that the phone is original and that the IMEI has never been registered before. The catch is that it's a Verizon carried phone that was unlocked (SM-N960U), which is of course less desirable than a factory unlocked device. The only other issue is that the volume seems to be overall lower than my original device, and a lot quieter when both devices are at half volume.

    Since receiving the replacement device, I've learned that Verizon/Asurion offer a $30 screen replacement service, which I could use on my original device. Obviously a lot less expensive, but more importantly I could keep my original unlocked phone and continue using it. I could even get the battery replaced and still come out $100 ahead of the replacement phone.

    But I'm kinda stuck here. Part of me wants to repair the original device (factory unlocked, I know exactly where it's always been, sentimental value, significantly less expensive), but it seems crazy to turn down what seems to be a new phone. Plus I'll have to worry about the authorized repair place (UBreakIFix in my case) doing high quality work. I know there are ways to get around the carrier bloatware, and I could flash the unlocked firmware (I don't really want to mess with doing that), but it will still never be a proper SM-N960U1. Whatever I decide, I plan on using the device for at least another 2+ years.

    What would you do?
    05-30-2020 10:57 AM
  2. Mike Dee's Avatar
    Hey y'all!

    I have an awesome factory unlocked Note 9 (SM-N960U1) which I've had since pre-order. It still runs great other than a slightly aging battery (down to about 3400mah capacity now). However, a couple of days ago I cracked the glass and damaged the screen/digitizer (big star in the glass, flickering screen). Not realizing that insurance covered less expensive screen repairs, I filed a $200 Asurion claim to get a new phone sent out to me.

    I know that Asurion usually sends refurbs, so that's what I was expecting, but the phone I received seems to be new. It's in perfect physical condition, with factory plastic on the sides, and all of the reburb checker apps are reporting that the phone is original and that the IMEI has never been registered before. The catch is that it's a Verizon carried phone that was unlocked (SM-N960U), which is of course less desirable than a factory unlocked device.

    Since receiving the replacement device, I've learned that Verizon/Asurion offer a $30 screen replacement service, which I could use on my original device. Obviously a lot less expensive, but more importantly I could keep my original unlocked phone and continue using it. I could even get the battery replaced and still come out $100 ahead of the replacement phone.

    But I'm kinda stuck here. Part of me wants to repair the original device (factory unlocked, I know exactly where it's always been, sentimental value, significantly less expensive), but it seems crazy to turn down what seems to be a new phone. Plus I'll have to worry about the authorized repair place (UBreakIFix in my case) doing high quality work. I know there are ways to get around the carrier bloatware, and I could flash the unlocked firmware (I don't really want to mess with doing that), but it will still never be a proper SM-N960U1. Whatever I decide, I plan on using the device for at least another 2+ years.

    What would you do?
    It's really a toss up and it depends on who does the screen repair. Some places do a good job of maintaining water resistance. I wouldn't worry about carrier bloat but I'm surprised that there are new ones still around.
    Echoes likes this.
    05-30-2020 11:03 AM
  3. Echoes's Avatar
    It's really a toss up and it depends on who does the screen repair. Some places do a good job of maintaining water resistance. I wouldn't worry about carrier bloat but I'm surprised that there are new ones still around.
    Yeah, that makes sense. Naturally I'd only go to reputable shops that are authorized repair centers and use OEM parts.

    And I was surprised about that too. Granted it came in an Asurion box rather than a factory box but I can't find any evidence of it not being new. Another person on the Note 9 subreddit reported the exact same experience about a day after I received my replacement.
    05-30-2020 11:09 AM
  4. Mike Dee's Avatar
    Yeah, that makes sense. Naturally I'd only go to reputable shops that are authorized repair centers and use OEM parts.

    And I was surprised about that too. Granted it came in an Asurion box rather than a factory box but I can't find any evidence of it not being new. Another person on the Note 9 subreddit reported the exact same experience about a day after I received my replacement.
    Are you actually able to return the Asurian? Unless they changed their policy I seem to recall that once you put in a claim it was final.
    Echoes likes this.
    05-30-2020 11:18 AM
  5. Echoes's Avatar
    I believe so. I spoke to them about it, and multiple people confirmed that I could. I also remember returning the replacement about 10 years ago (the last time I made a claim).
    05-30-2020 11:37 AM
  6. Climb14er's Avatar
    Get the screen replaced, new battery optional now or later, and be on your way. Ubreakitifixit does good work, been to them twice here in Denver, excellent customer service.
    Echoes likes this.
    05-30-2020 02:14 PM
  7. Mike Dee's Avatar
    Get the screen replaced, new battery optional now or later, and be on your way. Ubreakitifixit does good work, been to them twice here in Denver, excellent customer service.
    Does Ubreakfix work under the Verizon/Asurian warranty for 30 dollars?
    Echoes likes this.
    05-30-2020 03:09 PM
  8. Climb14er's Avatar
    Does Ubreakfix work under the Verizon/Asurian warranty for 30 dollars?
    Double check with them. They use Sammy factory parts and batteries and warranty their work.
    Echoes likes this.
    05-30-2020 03:12 PM
  9. mustang7757's Avatar
    Double check with them. They use Sammy factory parts and batteries and warranty their work.
    Ubreak is authorized for Samsung and Google repair
    Echoes likes this.
    05-30-2020 03:34 PM
  10. Mooncatt's Avatar
    I prefer Verizon branded phones because I know everything is fully compatible with the network. The time I tried an unlocked phone, it worked, but didn't have Wi-Fi calling and the My Verizon app wouldn't register biometrics on it. If I were in your shoes, I'd accept the exchange, especially with it being a new and not refurbished phone.
    Echoes likes this.
    05-30-2020 03:38 PM
  11. Echoes's Avatar
    I prefer Verizon branded phones because I know everything is fully compatible with the network. The time I tried an unlocked phone, it worked, but didn't have Wi-Fi calling and the My Verizon app wouldn't register biometrics on it. If I were in your shoes, I'd accept the exchange, especially with it being a new and not refurbished phone.
    I totally understand that line of thinking. In my case, I've used the unlocked version for almost 2 years and it has outperformed all of my expectations for my use cases. I definitely prefer unlocked functionality.
    05-30-2020 04:10 PM
  12. Mike Dee's Avatar
    Double check with them. They use Sammy factory parts and batteries and warranty their work.
    Except Sammy isn't paying the bill. It's a Verizon/ Asurian warranty. I'm not saying that UBfix doesn't honor the warranty....I just don't know.
    05-30-2020 04:44 PM
  13. Mike Dee's Avatar
    Ubreak is authorized for Samsung and Google repair
    OP has a warranty through Verizon fo a 30 dollar repair....are they authorized
    05-30-2020 04:46 PM
  14. mustang7757's Avatar
    OP has a warranty through Verizon fo a 30 dollar repair....are they authorized
    Yeah that's great price , not sure who does the repairs
    05-30-2020 04:51 PM
  15. Mike Dee's Avatar
    I prefer Verizon branded phones because I know everything is fully compatible with the network. The time I tried an unlocked phone, it worked, but didn't have Wi-Fi calling and the My Verizon app wouldn't register biometrics on it. If I were in your shoes, I'd accept the exchange, especially with it being a new and not refurbished phone.
    Note 9 unlocked with maintain WIFI calling and Volte on Verizon.
    Echoes likes this.
    05-30-2020 05:04 PM
  16. Echoes's Avatar
    Just to confirm, yes Verizon/Asurion uses authorized Samsung repair centers (like UBreakIFix) for their screen repairs. A $30 deductible for a full screen repair (plus 90 day warranty on the work) seems pretty tough to beat.
    mustang7757 likes this.
    05-30-2020 07:54 PM
  17. mustang7757's Avatar
    Just to confirm, yes Verizon/Asurion uses authorized Samsung repair centers (like UBreakIFix) for their screen repairs.
    Nice then I would jump on that , you said 30.00?
    05-30-2020 07:56 PM
  18. Echoes's Avatar
    Nice then I would jump on that , you said 30.00?
    Yessir. I think it's something like $240 normally, but it's a $30 deductible through Asurion. I'm going to take another day to think about it, but I think I'm leaning toward the repair route. Especially being as people seem to like UBreakIFix's work.
    05-30-2020 07:58 PM
  19. mustang7757's Avatar
    Yessir. I think it's something like $240 normally, but it's a $30 deductible through Asurion. I'm going to take another day to think about it, but I think I'm leaning toward the repair route. Especially being as people seem to like UBreakIFix's work.
    Yeah definitely think it over but 30.00 I'll take anytime lol
    Echoes likes this.
    05-30-2020 08:02 PM
  20. Mike Dee's Avatar
    Yessir. I think it's something like $240 normally, but it's a $30 deductible through Asurion. I'm going to take another day to think about it, but I think I'm leaning toward the repair route. Especially being as people seem to like UBreakIFix's work.
    I paid 300 to repair my Note 10+ but I think it included a battery replacement because the screen requires fidgeting with the battery. Don't know if that's true on the Note 9.
    05-30-2020 08:36 PM
  21. Echoes's Avatar
    I paid 300 to repair my Note 10+ but I think it included a battery replacement because the screen requires fidgeting with the battery. Don't know if that's true on the Note 9.
    Yeah, that's about the same for the Note 9. About $100 for screen repair with warranty plus a battery replacement, or about $300 without the warranty.
    05-31-2020 01:30 PM
  22. Brad Bilger's Avatar
    Yeah, that's about the same for the Note 9. About $100 for screen repair with warranty plus a battery replacement, or about $300 without the warranty.
    I think mine was about $286 for the Screen including tax. UBreakIfix.
    05-31-2020 03:20 PM
  23. Echoes's Avatar
    I think mine was about $286 for the Screen including tax. UBreakIfix.
    How did you feel about the work they did? I know they're individually owned and operated, but just generally speaking.
    05-31-2020 08:14 PM
  24. Mike Dee's Avatar
    How did you feel about the work they did? I know they're individually owned and operated, but just generally speaking.
    I love the work they did. They ran diagnostics and even checked the water resistance. You can not see any signs of repair.
    05-31-2020 09:53 PM
  25. Brad Bilger's Avatar
    How did you feel about the work they did? I know they're individually owned and operated, but just generally speaking.
    This was in the Midst of the Covid 19 stuff so it was a bit different. I called them up and set up an appointment, drove down and dropped it off with them. They called about an hour and a half later saying it was done. Went back and picked it and was very impressed with the quality of the replacement. I talked to the tech about a bug I had with updates saying that since I did the OTA to 2.1 in February, my phone hadn't updated. He said that they could do it there with no problem. I told him that I'd wait a bit and see if the OTA came in. After a week, I called them up again and he said "Bring it down". Took them about an hour and a half. Total Factory reset. Took a couple of hours to reload everything again. Problem was, it still didn't fix my "No OTA update" problem. Last update I did was ODIN.
    But for UBreakIFix, not a single complaint. Quick and Friendly. At least, the one I went to was.
    Echoes likes this.
    06-01-2020 05:47 PM

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