09-10-2021 11:39 AM
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  1. pizza_pablo's Avatar
    pizza_pablo
    Note 9, still on Oreo.
    All of a sudden I cannot open Smart Lock.
    It just hangs at the pin entered screen or goes black and never opens.
    I've tried a reboot.
    Oh! I have not tried clearing system cache!
    I'll be right back....


    Nope. No help.
    Whut the whu.....
    09-09-2021 05:54 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Does it happen in Safe Mode? https://www.t-mobile.com/support/dev...g-galaxy-note9
    pizza_pablo likes this.
    09-09-2021 07:53 PM
  3. pizza_pablo's Avatar
    pizza_pablo
    Originally Posted by B. Diddy
    Does it happen in Safe Mode? https://www.t-mobile.com/support/dev...g-galaxy-note9
    Smart Lock would not open in SAFE MODE, (screen shot attached) but when I rebooted into regular mode, Smart Lock worked. Can't get into Smart Lock-screenshot_20210909-205740_google-20play-20services.jpg
    09-09-2021 08:06 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    So is it working consistently now, or does it keep glitching after a little while?
    pizza_pablo likes this.
    09-09-2021 08:09 PM
  5. pizza_pablo's Avatar
    pizza_pablo
    Originally Posted by B. Diddy
    So is it working consistently now, or does it keep glitching after a little while?
    I've opened Smart Lock successfully several times after booting normally.
    I wish I understood what caused the failure and how going into Safe Mode fixed it.
    Thank you!
    B. Diddy likes this.
    09-09-2021 08:16 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Ok, good to hear! It may be that some 3rd party app you installed was interfering for some reason, and booting into Safe Mode caused it to cease whatever it was doing. See if it returns at some point while in normal mode.
    pizza_pablo likes this.
    09-09-2021 08:21 PM
  8. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by pizza_pablo
    I've opened Smart Lock successfully several times after booting normally.
    I wish I understood what caused the failure and how going into Safe Mode fixed it.
    Thank you!
    How you doing stranger ?
    09-09-2021 08:53 PM
  9. pizza_pablo's Avatar
    pizza_pablo
    Originally Posted by mustang7757
    How you doing stranger ?
    Good man!
    With no new or rooted phones, it's been kinda boring, in a good way with the Note 9, but it makes me rusty as well.
    IDK if I relayed that my wife got cancer and passed away last year, but I took off for Florida a few months ago.
    It's been wild!
    09-10-2021 04:36 AM
  10. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Im sorry for your loss
    pizza_pablo likes this.
    09-10-2021 10:51 AM
  11. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by pizza_pablo
    Good man!
    With no new or rooted phones, it's been kinda boring, in a good way with the Note 9, but it makes me rusty as well.
    IDK if I relayed that my wife got cancer and passed away last year, but I took off for Florida a few months ago.
    It's been wild!
    Oh man, so sorry to hear that! I had no idea you were going through that.
    pizza_pablo likes this.
    09-10-2021 11:31 AM
  12. pizza_pablo's Avatar
    pizza_pablo
    Originally Posted by B. Diddy
    Oh man, so sorry to hear that! I had no idea you were going through that.
    Originally Posted by mustang7757
    Im sorry for your loss
    Thanks, y'all!
    It's been a crappy ride, but I'm trying to make the most of it.
    mustang7757 likes this.
    09-10-2021 11:39 AM
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