1. eptonictermplor's Avatar
    Hi! My Galaxy Note 9 has recently started having a really strange issue.

    When I press the power button and unlock it using my fingerprint, I can clearly hear the phone unlocking, but my screen stays perfectly black. When I press the power button again, it makes the stock "locking" noise that it makes. The little click.
    If I don't relock the phone, it still can be used! I can actually click icons, accidentally send texts, etc. but no image....

    Here's where it gets weird.

    If I tap the screen two to four times and THEN press the power button, my screen turns on! I'm then able to use the phone like normal. Crazy!

    However, for whatever reason I cannot use this trick when I get a phone call. So I just have to call people back.

    Has anyone experienced this before? Do you have any tips to fix the problem? I have already tried restarting the phone, and powering it off and turning it back on. My last resort is a factory reset.
    01-25-2022 01:34 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://www.t-mobile.com/support/dev...g-galaxy-note9
    01-25-2022 02:17 PM
  3. eptonictermplor's Avatar
    Just tested and yes, it does. :/

    On another forum I had the suggestion that it could be a rootkit, and just two days ago I clicked a spam link.... could be malicious?
    01-25-2022 02:41 PM
  4. B. Diddy's Avatar
    It would seem unlikely for something like that to occur just because you clicked a spam link, assuming you didn't follow that by agreeing to install some random app or package.

    Try wiping the cache partition: https://www.t-mobile.com/support/dev...g-galaxy-note9
    01-25-2022 04:00 PM
  5. Sea_Block2022's Avatar
    I tried replicating this lil bug (albeit on an S9 not Note9) but couldn't quite replicated. I don't think clicking a spam link would cause an issue like this but I recommend replicating the issue yourself again and within 30 minutes, send an error report through Samsung Members app. This will send a log of the device with details about the issue.
    B. Diddy likes this.
    01-26-2022 03:26 PM

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