[amyf27]

Let me know what they say because I've already decided that I'm going to either call or email everyday until it gets here. I've never been the complaining type but this whole preorder fiasco is bringing out the worst in me.

Doesn't help that it's a $1200 phone. I mean. I would be calling and emailing, each probably twice a day.

[amyf27]

I've got the 128 model and it's great. plenty of space on it.

will do. I have been on hold for almost an hour now....like what.

honestly, im thinking of ditching my 512gb if these a-holes don't tell me a positive answer. t-mobile has the 128gb in stock and i can just buy it. idk if waiting for the 512gb is really worth it.

[tfou79]

Still no movement on my unlocked 512GB (08/14).

[Ziltaris]

Still no movement on my unlocked 512GB (08/14).

The entire country is short on the 512

https://www.phonearena.com/news/Ocea...ck-US_id108133

[tfou79]

Just got this from the office of the president:

"Thank you for contacting Samsung Direct, Office of the President.We appreciate the opportunity to respond to your concerns. Your feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experience. We are sorry to hear that you experienced and issue with purchasing a product from Samsung.com. I understand you made a pre-order for the Note 9 before August 20, 2018 and was promised to have your device by August 24, 2018. After reviewing your order, it shows the order is currently on backorder. We have an estimate ship date of August 26, 2018. Please note that this is just an estimated time and not 100% guaranteed. I apologize for the inconvenience. If you have any further questions or concerns, please do not hesitate to email me back. Thank you for choosing Samsung and enjoy the rest of your day.

Best Regards"

[Ziltaris]

Just got this from the office of the president:

"Thank you for contacting Samsung Direct, Office of the President.We appreciate the opportunity to respond to your concerns. Your feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experience. We are sorry to hear that you experienced and issue with purchasing a product from Samsung.com. I understand you made a pre-order for the Note 9 before August 20, 2018 and was promised to have your device by August 24, 2018. After reviewing your order, it shows the order is currently on backorder. We have an estimate ship date of August 26, 2018. Please note that this is just an estimated time and not 100% guaranteed. I apologize for the inconvenience. If you have any further questions or concerns, please do not hesitate to email me back. Thank you for choosing Samsung and enjoy the rest of your day.

Best Regards"

Sounds like there saying your SOL

[tfou79]

Sounds like there saying your SOL

Pretty much lol

[Ziltaris]

Pretty much lol

Don't have mine... from the looks of it alot of the US is having issues with the Blue 512 supply... welcome to the club.

[Noctis905]

Don't have mine... from the looks of it alot of the US is having issues with the Blue 512 supply... welcome to the club.

Same issues with my purple 512gb. they sent me an email saying the week of 9/17. I'm going to call here in an hour and if it's not sent before my b-day (which is the first week of september) I'm cancelling my order.

[oneilmccord]

I pre-ordered the blue, 512gb Verizon variant through Samsung on the tenth. It's being delivered today! Even though it's not on release day, I consider myself pretty lucky that I don't have to wait until October.

[tfou79]

Same issues with my purple 512gb. they sent me an email saying the week of 9/17. I'm going to call here in an hour and if it's not sent before my b-day (which is the first week of september) I'm cancelling my order.

It's funny because on their site, it says that ship date is 08/29 for the purple model.

[rsmin]

Well not sure it's just the 512 variant. I did my pre-order late in the game so probably my fault. Ordered the blue 128 ATT variant on 8-22 and only word I could get out of Samsung is that it may ship on 9/15?? Still sitting there with no movement. I could get one at local ATT store but like others I don't want to lose the discounts they are giving me for my old s7e that my wife currently has. I have dealt with Samsung.com for the last three years so I know what I am up against with them.

[Noctis905]

It's funny because on their site, it says that ship date is 08/29 for the purple model.

I chose the AT&T variant when ordering. It shows a September 30th date if ordering now. But i called today and they said It's estimated to ship this week. Not sure whether to trust the e-mail or the support over the phone

[EuroDriver]

Location: San Diego, California
Date of Pre-Order: 8/10
Expected Ship Date: Week of 9/2
Order: Blue 512GB
Carrier: T-Mobile
Payment Method: Samsung Financing
Shipping Carrier: ???
Shipping Status: Pre-Order
Shipping Speed: Free Expedited Shipping

I called Saturday to get a status. The CS rep was extremely apathetic, told me I would get an email when shipping status changed and he could not tell me anything else, followed by "can I help you with anything else?"

I called again today, explained I made a warranty claim on my trade-in due to a cracked screen and since pre-order offer advertised receiving by 8/24 I proceeded with the warranty claim and now had a deadline to return broken phone and I did not want to risk using the replacement.

New CS rep was very nice and after less than a minute on hold informed me my device was scheduled to ship this week but could not confirm exact date. Good enough for me.

[rsmin]

I chose the AT&T variant when ordering. It shows a September 30th date if ordering now. But i called today and they said It's estimated to ship this week. Not sure whether to trust the e-mail or the support over the phone

Understand that. When did you order?

[Broken Vet]

Has anyone received their Samsung reward points yet?

[freddyttt]

is anyone else waiting for a blue 128... i mean i ordered a week ago and nothing still.. the store are loaded with these but sammy has none .... weird! and frustrating !

[rsmin]

is anyone else waiting for a blue 128... i mean i ordered a week ago and nothing still.. the store are loaded with these but sammy has none .... weird! and frustrating !

I ordered one on 8/22, ATT variant and no movement other than they hit my card. Last I knew was expected ship of week of 9/15.

[Noctis905]

Understand that. When did you order?

I ordered the 16th. My cases came in today but nothing to put it on.

[Noctis905]

Samsung might have screwed us over with the shipping date but at least I ordered these for a good deal!

[bhatech]

The entire country is short on the 512

https://www.phonearena.com/news/Ocea...ck-US_id108133

Except Amazon.com in the US, which has the 512 GB ocean blue in stock right from release day and you can order one now for delivery tomorrow. Lazy reporting as usual

Samsung Galaxy Note9 Factory Unlocked Phone with 6.4" Screen and 512GB (U.S. Warranty), Ocean Blue https://www.amazon.com/dp/B07FZHHQB8...cUvbUpU6323244

[amyf27]

Well not sure it's just the 512 variant. I did my pre-order late in the game so probably my fault. Ordered the blue 128 ATT variant on 8-22 and only word I could get out of Samsung is that it may ship on 9/15?? Still sitting there with no movement. I could get one at local ATT store but like others I don't want to lose the discounts they are giving me for my old s7e that my wife currently has. I have dealt with Samsung.com for the last three years so I know what I am up against with them.

What are they offering for the S7e when you preordered this late, just curious. Those can sell on Swappa pretty well, depending on the Samsung offer to compare to

[tfou79]

Just got this in the mail

[amyf27]

Just got this in the mail

Looks familiar

[tfou79]

Looks familiarhttps://uploads.tapatalk-cdn.com/201...255cfbe401.jpg

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