10-04-2018 03:43 PM
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  1. Ziltaris's Avatar
    Sounds like somebody is here just to stir the pot. Aside with what has already been said about inaccurate info being told by Samsung, and then the lack of info that follows, from experience this isn't exclusive to just phones with Samsung. They've done this other products, too. There's software out there already Samsung could be utilizing to get things done from the start. Why tell customers their orders will ship "week of Aug 23" when they know they've sold out of the product available to ship that date? If they have 5,000 widgets available, the order for widget 5,001 and beyond should automatically show back-ordered, expected shop date of MM/DD. Instead, we'r have to call customer support in order to get into, that is wrong from the start, but they don't know it. When an order is placed it should automatically be tagged to product # xxxx out of xxxxxxx out of pallet # xxx. The order I placed on the evening of 8/19 should've never shown "shipping week of 8/23 because the product was never available to fulfill my order. As i said earlier, the software exists already, so it's not like I'm asking for the wheel to be reinvented.

    Furthermore, the longer this goes on the more I suspect the flat sales for S9/S9+ phones have more to do with lost customers due to crappy customer service and less with the fact the S9/S9+ was a mildly updated S8/S8+. Google, Mictosoft, Motorola, LG, and Huawei don't make bad phones. There's lots of competition in the android-based phone market for disgruntled Samsung customers to wander over to in search of better customer service.
    Attached Thumbnails Samsung: Galaxy Note 9 Pre-Order Thread-5a73311c107290b9008b4a3d-750-563.png  
    09-05-2018 01:23 PM
  2. GiantJay's Avatar
    Day 24 since pre order with no communication about anything, still says backordered. I feel like this is a Kickstarter for the Note 9
    j8rr3tt likes this.
    09-05-2018 02:01 PM
  3. Noctis905's Avatar
    Just got off the phone wiht Samsung. They said the phone will ship sometimes this week. The phone order is being fulfilled whatever that means. About to cancel.
    I cancelled cause everytime I talked to them that gave me a different story and date. I ordered the 512 purple from att and got it yesterday.
    09-05-2018 02:04 PM
  4. Re1ic23's Avatar
    I called them this morning, since last friday my cancel button has been gone. I'd expected it to ship out Tuesday and when it didnt then I called thos morning. She said that it should ship withing the next few days. And then I'll get it 48 hours after. I told her I wanted to cancel and that I'd buy it somewhere else but she said it was too late. So it looks like itll possibly be here by Monday? Lol I dont even care anymore. I'm so done with this.
    09-05-2018 02:59 PM
  5. Ziltaris's Avatar
    I called them this morning, since last friday my cancel button has been gone. I'd expected it to ship out Tuesday and when it didnt then I called thos morning. She said that it should ship withing the next few days. And then I'll get it 48 hours after. I told her I wanted to cancel and that I'd buy it somewhere else but she said it was too late. So it looks like itll possibly be here by Monday? Lol I dont even care anymore. I'm so done with this.
    Samsung: Galaxy Note 9 Pre-Order Thread-idontwanttoliveonthisplanet.jpg
    09-05-2018 03:11 PM
  6. Cletis169_1's Avatar
    I just got told that my phone is not recieved as I was told on Friday and Tuesday and they don't know when it will ship. Also just wrote a complaint on BBB. This is ridiculous!
    09-05-2018 03:23 PM
  7. EuroDriver's Avatar
    If we al sit to think about it, Samsung is actually being very smart. Gauge demand based on pre-orders, they can start production based on pre-order numbers and that way, they don't invest more than necessary on inventory that may be slow to move and will end up costing them more to warehouse/store.

    They took a gamble on everyone wanting the lower cost, 128gb model and they lost the gamble - at least momentarily (more on his in a sec). Now they can order the 512GB variants based on known demand and know they won't have to sit on them. Those that opted not to wait are now picking up the 128GB variants that Samsung feared it would have to sit on so... win-win for Samsung!

    What is truly crappy is the nonchalant attitude of not even offering an official explanation or apology for their mis-step. However even this kind of makes sense because although they know customers are rising and picking up the pitch forks, it will all settle down and be forgotten when their phones arrive. Even those that went ahead and cancelled are a non-issue because they just went and picked one up through a carrier or another vendor so what did Samsung lose? Nothing.

    Will this happen again? Of course! When the S10 debuts next year, Samsung knows that many of us will run back and get in line, anxious to trade in our yesterday's-news Note 9's for that shiny, new S10.
    09-05-2018 03:34 PM
  8. Cletis169_1's Avatar
    Is it smart or dumb. As people wait and can't get any straight answers they will not want to deal with it again. This is my first preorder with samsung and it will never happen again. If my household good weren't on a ship from japan I would probably be tossing every piece of samsung equipment I own. I have preordered with apple and they shipped on time.
    09-05-2018 03:38 PM
  9. Noctis905's Avatar
    If we al sit to think about it, Samsung is actually being very smart. Gauge demand based on pre-orders, they can start production based on pre-order numbers and that way, they don't invest more than necessary on inventory that may be slow to move and will end up costing them more to warehouse/store.

    They took a gamble on everyone wanting the lower cost, 128gb model and they lost the gamble - at least momentarily (more on his in a sec). Now they can order the 512GB variants based on known demand and know they won't have to sit on them. Those that opted not to wait are now picking up the 128GB variants that Samsung feared it would have to sit on so... win-win for Samsung!

    What is truly crappy is the nonchalant attitude of not even offering an official explanation or apology for their mis-step. However even this kind of makes sense because although they know customers are rising and picking up the pitch forks, it will all settle down and be forgotten when their phones arrive. Even those that went ahead and cancelled are a non-issue because they just went and picked one up through a carrier or another vendor so what did Samsung lose? Nothing.

    Will this happen again? Of course! When the S10 debuts next year, Samsung knows that many of us will run back and get in line, anxious to trade in our yesterday's-news Note 9's for that shiny, new S10.
    Yeah but they knew a few days in that they didn't have enough note 9's when preorders exceeded the amount they made but continued to advertise that you'd get it the 24th. lol I shouldn't still be this mad at samsung since ive got my phone now. My only regret is not canceling sooner to order from AT&T.
    09-05-2018 04:08 PM
  10. y2jdmbfan's Avatar
    Anyone know what the Samsung return policy is offhand? How many days?
    09-05-2018 07:21 PM
  11. KupKrazy's Avatar
    If we al sit to think about it, Samsung is actually being very smart. Gauge demand based on pre-orders, they can start production based on pre-order numbers and that way, they don't invest more than necessary on inventory that may be slow to move and will end up costing them more to warehouse/store.
    I don’t believe they would start production based on pre-orders. If they did that, there would even be fewer phones out there to satisfy global demand and different versions of the phone. That being said, I’ve always read that in the past, higher capacity models never made it to the US because retailers did not want to devote the warehouse and shelf space to models they did not think would sell. So, I’m sure they had low expectations for the 512 model in the US.

    It’s been so long since I preordered my 128 that I literally have been forgetting that I ordered it.
    Nostromo79 likes this.
    09-05-2018 07:48 PM
  12. Cletis169_1's Avatar
    I don’t believe they would start production based on pre-orders. If they did that, there would even be fewer phones out there to satisfy global demand and different versions of the phone. That being said, I’ve always read that in the past, higher capacity models never made it to the US because retailers did not want to devote the warehouse and shelf space to models they did not think would sell. So, I’m sure they had low expectations for the 512 model in the US.

    It’s been so long since I preordered my 128 that I literally have been forgetting that I ordered it.
    That's why I bought the international duos note 8 with 256gb, I also wanted dual sim. Sucks though with the Chinese language and samsung pay is for China. Bought.it when I was in Hong kong.
    09-05-2018 07:56 PM
  13. DirtMcGirt's Avatar
    I agree with you but it doesn't make it okay for a manufacturer to do this "every year."
    No, but fellas/girls... it's the same crap every year. It's the norm, they don't know... therefore, you don't know. All they know is you're gonna complain but they have your money and once these you have your phones these posts go away until the next release, then repeat.
    EuroDriver likes this.
    09-05-2018 08:16 PM
  14. Blues Fan's Avatar
    Sounds like somebody is here just to stir the pot. Aside with what has already been said about inaccurate info being told by Samsung, and then the lack of info that follows, from experience this isn't exclusive to just phones with Samsung. They've done this other products, too. There's software out there already Samsung could be utilizing to get things done from the start. Why tell customers their orders will ship "week of Aug 23" when they know they've sold out of the product available to ship that date? If they have 5,000 widgets available, the order for widget 5,001 and beyond should automatically show back-ordered, expected shop date of MM/DD. Instead, we'r have to call customer support in order to get into, that is wrong from the start, but they don't know it. When an order is placed it should automatically be tagged to product # xxxx out of xxxxxxx out of pallet # xxx. The order I placed on the evening of 8/19 should've never shown "shipping week of 8/23 because the product was never available to fulfill my order. As i said earlier, the software exists already, so it's not like I'm asking for the wheel to be reinvented.

    Furthermore, the longer this goes on the more I suspect the flat sales for S9/S9+ phones have more to do with lost customers due to crappy customer service and less with the fact the S9/S9+ was a mildly updated S8/S8+. Google, Mictosoft, Motorola, LG, and Huawei don't make bad phones. There's lots of competition in the android-based phone market for disgruntled Samsung customers to wander over to in search of better customer service.
    I'm interested in the sales figures myself. IMO they might not be as good as foretasted still. The 512gb might be doing better than expected but the 128gb might be having terrible sales since there doesn't seem to be stock issues with that or the unlocked version very much. They might have only made a small number of 512gb so any increase in demand might have screwed it up.

    Those phones minus Huawei are below Samsung imo. Huawei makes some beast phones though, especially the Porsche editions and the stuff they release in Asia. If they were to become mainstream in North America and the same beefy phones they certainly would give Samsung a serious run.
    09-05-2018 09:18 PM
  15. Ziltaris's Avatar
    I'm interested in the sales figures myself. IMO they might not be as good as foretasted still. The 512gb might be doing better than expected but the 128gb might be having terrible sales since there doesn't seem to be stock issues with that or the unlocked version very much. They might have only made a small number of 512gb so any increase in demand might have screwed it up.

    Those phones minus Huawei are below Samsung imo. Huawei makes some beast phones though, especially the Porsche editions and the stuff they release in Asia. If they were to become mainstream in North America and the same beefy phones they certainly would give Samsung a serious run.
    They were banned by the DoD

    https://www.cnet.com/news/pentagon-r...ilitary-bases/

    And I think 128gb sales are doing just fine seeing how people are going to that after the 1+ month of backorder for the 512gb.
    09-05-2018 09:50 PM
  16. Blues Fan's Avatar
    They were banned by the DoD

    https://www.cnet.com/news/pentagon-r...ilitary-bases/

    And I think 128gb sales are doing just fine seeing how people are going to that after the 1+ month of backorder for the 512gb.
    The more I think about it the whole government and Huawei think I think is to allows less competitors for Samsung and Apple. The whole spying thing is BS. Hell, the NSA can spy on any of us and listen to our calls and see our emails.
    09-05-2018 10:05 PM
  17. Ziltaris's Avatar
    The more I think about it the whole government and Huawei think I think is to allows less competitors for Samsung and Apple. The whole spying thing is BS. Hell, the NSA can spy on any of us and listen to our calls and see our emails.
    Samsung is Korean, HTC is Taiwanese Nokia is Finnish and RIM is Canadian and the government used only them for years. Apple is made in China by Foxconn and ZTE is a Chinese company too. The competition argument is invalid. The issue is... they found back doors on Huawei specifically to allow access.
    09-05-2018 10:23 PM
  18. Connor Hendricks's Avatar
    The more I think about it the whole government and Huawei think I think is to allows less competitors for Samsung and Apple. The whole spying thing is BS. Hell, the NSA can spy on any of us and listen to our calls and see our emails.
    Under the Due Process of Law codified in the Bill of Rights, they'd need a warrant for that. A warrant isn't being granted without probable cause. Portions of the Patriot Act that allowed blanket surveillance were ruled unconstitutional by the Supreme Court during the Obama Administration.

    We're getting off topic again. Can we get back on topic?
    j8rr3tt likes this.
    09-06-2018 12:09 AM
  19. Re1ic23's Avatar
    The worst thing is, my son had the note 4. Hes been waiting forever to upgrade (he went ahead and grudgingly took a s8+) He decided the 128 gig model was ok and went with that. While everyone else was getting theirs he looked in his spam file and theres an email from samsung. "Only one turn in per household at one time" this ****er has had to wait on my phone to come in before he can even get his phone. Keep in mind he could have gotten his phone, waited 15 days, returned it and got a new one AND sent his old one in beforen i got mine
    ladyc0524 likes this.
    09-06-2018 03:42 AM
  20. Ziltaris's Avatar
    Under the Due Process of Law codified in the Bill of Rights, they'd need a warrant for that. A warrant isn't being granted without probable cause. Portions of the Patriot Act that allowed blanket surveillance were ruled unconstitutional by the Supreme Court during the Obama Administration.

    We're getting off topic again. Can we get back on topic?
    You mean "Where the hell is my phone Samsung?" Unless you have new information... we are just two guys having some friendly banter in the waiting room.
    09-06-2018 03:42 AM
  21. amyf27's Avatar
    Its more the fact with me there are no communications, no information, nothing unless you start it your self and then it's wrong or a lie. Dont see why I opted for order updates to be texted to me when there are no updates. After 20+ days no updates. Even there app and site cant seem to know if it's in preorder or backorder (each reports the opposite). And it's not anxiety... it just pisses me off.
    Doesnt help that this is one of the priciest phones made so you have a LOT of money tied up in the phone that's currently in a twilight zone somewhere. Yeah. I'd be pretty ticked too. I didnt read back on the thread, but I'm assuming you ordered the larger 512 version?
    09-06-2018 06:06 AM
  22. tfou79's Avatar
    At this point, I don't think I'll get my Note 9 this week.
    Nostromo79 likes this.
    09-06-2018 08:26 AM
  23. Ziltaris's Avatar
    Doesnt help that this is one of the priciest phones made so you have a LOT of money tied up in the phone that's currently in a twilight zone somewhere. Yeah. I'd be pretty ticked too. I didnt read back on the thread, but I'm assuming you ordered the larger 512 version?
    That is a big affirmative
    09-06-2018 09:09 AM
  24. Jdane07's Avatar
    Pre-ordered my 512gb on 8/14 with a guaranteed ship date of 8/26. Emailed them early this week asking what's going on and they said it will ship within 3-5 business days. Should have it next week, but I'm not holding my breath.
    09-06-2018 12:12 PM
  25. Connor Hendricks's Avatar
    You mean "Where the hell is my phone Samsung?" Unless you have new information... we are just two guys having some friendly banter in the waiting room.
    Where the hell is my phone Samsung?
    09-06-2018 12:20 PM
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