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  1. PakeJehlke's Avatar
    I preordered my Note 9 last week and noticed the entire left side has light leaking out. There's a small portion on the right side. After dealing with T-mobile's horribly complicated customer service I was able to get another Note 9.. This second phone has it even worse. Samsung customer support was no help at all saying it's a glare. I emailed them with photos and still no response.
    Attached Thumbnails Note 9 Light leak on TWO phones-received_1284657431671654.jpg   Note 9 Light leak on TWO phones-20180829_114818.jpg   Note 9 Light leak on TWO phones-20180829_114200.jpg  
    08-29-2018 04:40 PM
  2. donb2010's Avatar
    Same here, left side really noticeable and just top and bottom on right side.
    08-29-2018 05:00 PM
  3. strikeIII's Avatar
    Are you sure that's not glare? Because it looks like a reflection of the icons through curved screen.
    kevinpleasants likes this.
    08-29-2018 05:48 PM
  4. PakeJehlke's Avatar
    Yes , you'll see it depending what angle looking at it.
    08-29-2018 05:52 PM
  5. PakeJehlke's Avatar
    It's just crazy I got a second phone with the same issue. This shouldn't happen on a thousand dollar phone
    08-29-2018 05:54 PM
  6. trucksmoveamerica#AC's Avatar
    This has been a thing since the note 7. I haven't looked on mine, but Samsung has addressed this with other phones saying it is normal, not a defect.

    I know this isn't what you wanted to her hear, just thought I would throw it there that Samsung does know about it and it's probably going to be a uphill battle.
    08-29-2018 06:34 PM
  7. jeetu4444's Avatar
    luckily my Indian version note 9 dual sim has zero leak...I tried very hard in the dark to find a leak ...but no luck...
    guys if the leak is very prominent..ask for replacement
    08-30-2018 08:24 AM
  8. PakeJehlke's Avatar
    You're lucky! I did ask for a replacement on my first device and T-Mobile made it next to impossible to do and I had spent two days going back and forth to the store and dealing with customer support over the phone. Finally I get a second device which I had to shell out another $400 for the downpayment instead of just doing an even swap and the second device has the issue but much worse.
    08-30-2018 10:23 AM
  9. nrfitchett4's Avatar
    y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.
    08-30-2018 11:40 AM
  10. Lyall Demorrow's Avatar
    y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.
    Whoopty Doo.
    hasasimo likes this.
    08-30-2018 11:45 AM
  11. 05GT's Avatar
    y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.
    Good for you. Still a defect and if people want to discuss a defect in a $1000+ product. It's their right to do so.
    hasasimo likes this.
    08-30-2018 11:47 AM
  12. PakeJehlke's Avatar
    If I could only see the light from a small angle then it would not be too much of an issue,however its when I'm looking directly at the display and it's very distracting.
    hasasimo likes this.
    08-30-2018 11:57 AM

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