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01-29-2019 06:43 PM
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  1. mmakoto's Avatar
    As the title says, 99% of the time I'd need to use my pin to unlock my note 9. Why can't I just use either fingerprint or intelligent scan? My old s8+ rarely asks me to use my pin. Is there anything I'm doing wrong? If I try to remove pin unlock, and use swipe to unlock, then it says it'll remove all my biometrics. Any ideas?
    09-11-2018 12:37 PM
  2. SpookDroid's Avatar
    Does fingerprint fail? Or you're getting the 'security' feature that requires your pin/password instead of biometrics at random times and certain situations (like trying to do it your phone right after it's been re-locked if it was unlocked by Smart Lock, after some location changes, and after failed attempts)?
    09-11-2018 01:11 PM
  3. Gayle Lynn's Avatar
    Remove and redo your face and Iris bio.

    It is fussy about distance, phone's angle, etc. FaceID on iPhone X for me always works over it "learns" more over time.

    Try setting it up again. No reason to change pin or use swipe.

    I do have my finger where it can automatically go to the fingerprint sensor, which is fast(er) - and reliable.
    09-11-2018 01:31 PM
  4. mmakoto's Avatar
    no it doesn't even ask for fingerprint or biometrics, it just go straight to "enter your PIN, as required by the security policy, instead of using your biometrics". i do have smart lock enabled at this location, but it never unlocks when i hard press the square.
    09-11-2018 01:32 PM
  5. mmakoto's Avatar
    i did try to remove the PIN unlock, and it erases all my saved biometrics. i then set it up again, but same results.
    09-11-2018 01:33 PM
  6. jrsharp70's Avatar
    If the screen is off, does touching the fingerprint scanner unlock the phone? Do it without looking at the phone.
    09-11-2018 01:40 PM
  7. mmakoto's Avatar
    If the screen is off, does touching the fingerprint scanner unlock the phone? Do it without looking at the phone.
    i just tried it, it's still asking me for a pin.
    09-11-2018 01:52 PM
  8. Gary02468's Avatar
    no it doesn't even ask for fingerprint or biometrics, it just go straight to "enter your PIN, as required by the security policy, instead of using your biometrics".
    Is this a corporate phone where they may have set up a restrictive security policy?
    SpookDroid likes this.
    09-11-2018 01:57 PM
  9. Gayle Lynn's Avatar
    i just tried it, it's still asking me for a pin.
    Factory reset.
    09-11-2018 01:59 PM
  10. jrsharp70's Avatar
    Wait

    Had to disable Bluetooth and set power button lock... Too many trusted devices that bypass my security.

    I can't see any reason for your problem. Do you have outlook installed? Any sort of corporate Microsoft or Google account?
    SpookDroid likes this.
    09-11-2018 02:02 PM
  11. Shawn0813's Avatar
    I get the same thing about 3 times a day.
    09-11-2018 02:19 PM
  12. mmakoto's Avatar
    Wait

    Had to disable Bluetooth and set power button lock... Too many trusted devices that bypass my security.

    I can't see any reason for your problem. Do you have outlook installed? Any sort of corporate Microsoft or Google account?
    no corporate stuff on this phone.
    09-11-2018 02:47 PM
  13. Javier P's Avatar
    no corporate stuff on this phone.
    Do you have any app enabled as device administrator in your security?
    09-11-2018 02:54 PM
  14. jrsharp70's Avatar
    I've got nothing. I'm sure you've already done this, but... Perhaps start clean. Remove all security, delete all biometrics. Add a pin and then smart unlock, scan your face looking at it the way you normally do, not just like perfect conditions.

    But honestly, if fingerprints are not doing it, it's unlikely face unlock will.

    This has to be super frustrating. It's been a while since I had a problem with a Samsung phone or watch like this.
    09-11-2018 02:56 PM
  15. CKwik240's Avatar
    If you press the icon I circled in the picture, it will require a pin, password, or pattern to unlock the phone. It's not uncommon to accidentally press it since it's close to where the home button is.
    Attached Thumbnails Why do I always need a pin to unlock when fingerprint and intelligent scan is enabled?-4190.jpg  
    09-11-2018 03:08 PM
  16. mmakoto's Avatar
    Do you have any app enabled as device administrator in your security?
    i think i have figured out what the problem is. it's one of my app, double tap screen on and off, that uses device admin. i've just disabled it and it's working as it should. it's unfortunate that the app was working fine on my s8+ since may 2017, but sucks that it's causing such problem on the note 9.
    Javier P and SpookDroid like this.
    09-11-2018 03:14 PM
  17. Javier P's Avatar
    i think i have figured out what the problem is. it's one of my app, double tap screen on and off, that uses device admin. i've just disabled it and it's working as it should. it's unfortunate that the app was working fine on my s8+ since may 2017, but sucks that it's causing such problem on the note 9.
    Excellent! Glad you managed to figure it out. Which app?
    09-11-2018 03:25 PM
  18. mmakoto's Avatar
    Excellent! Glad you managed to figure it out. Which app?
    it's called "double tap screen on and off". i think most, if not all, of those kinda apps are facing the same problem from my short reading on the play store.
    09-11-2018 03:31 PM
  19. Javier P's Avatar
    it's called "double tap screen on and off". i think most, if not all, of those kinda apps are facing the same problem from my short reading on the play store.
    Yeah, the problem is even included in the app description.

    Why do I always need a pin to unlock when fingerprint and intelligent scan is enabled?-img_20180911_174055.jpg
    09-11-2018 03:42 PM
  20. SpookDroid's Avatar
    I hope that feature (at least to turn the screen on) makes it to the Note 9 et. al. It's natively on the Tab S4 now (and I loved it when it turned the screen off, too, when I had an LG).
    09-11-2018 03:45 PM
  21. SpookDroid's Avatar
    Yeah, the problem is even included in the app description.

    Click image for larger version. 

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    Nice catch!
    09-11-2018 03:46 PM
  22. jrsharp70's Avatar
    Insert Facepalm gif
    09-11-2018 03:50 PM
  23. mmakoto's Avatar
    Yeah, the problem is even included in the app description.

    Click image for larger version. 

Name:	IMG_20180911_174055.jpg 
Views:	43 
Size:	81.6 KB 
ID:	290339
    Thanks for pointing it out. I have used this app on my s8+ for over a year without problems as mentioned earlier, wouldn't have known to check this certain app if it didn't have a problem.
    09-11-2018 04:15 PM
  24. Hermes Hidayat's Avatar
    As the title says, 99% of the time I'd need to use my pin to unlock my note 9. Why can't I just use either fingerprint or intelligent scan? My old s8+ rarely asks me to use my pin. Is there anything I'm doing wrong? If I try to remove pin unlock, and use swipe to unlock, then it says it'll remove all my biometrics. Any ideas?
    how do you lock your phone?using 3rd party apps?
    09-12-2018 08:39 PM
  25. mmakoto's Avatar
    how do you lock your phone?using 3rd party apps?
    Yes, you just tap their icon and the phone locks, just like pressing the power/lock button.
    09-12-2018 08:53 PM
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