So, I read a thread here earlier this month on some complaints about the Note 9’s 4G performance and wanted to share an experience I had with my mobile hotspot after upgrading from an S7 Edge to Note 9.
So I use my mobile hotspot a lot with my laptop since I don't trust public hotspots like those provided by Barnes & Noble. Anyway I was t my local Barnes & Nobles and needed my hotspot. Using the Note 9 it turned out my hotspot service was so bad as to be useless (and frustrating). Restarting both phone laptop made no difference and I immediately thought about the thread I read earlier and planed on calling Samsung about it.
Coincidentally the next day I received my Verizon bill and needed call them about the charges. Long story short it turns out the kiosk vendor I got my phone from had switched my plan without explanation (though a well meaning attempt to lower my bill). In this discovery I found the new play they put me on had lowered my mobile speeds from 15gig a month to a daily use of 600kB/s! Apparently the kiosk hadn’t bothered to notice my original plan included mobile hotspot, and the speed was much higher than the 600kB/s plan they moved me to. it's sorted now and things are back to normal.
So, what’s my point? If you’re having 4G / Mobile Hotspots issues and just recently upgraded, make sure your plan wasn’t finagled with.
Just something to think about.
So I use my mobile hotspot a lot with my laptop since I don't trust public hotspots like those provided by Barnes & Noble. Anyway I was t my local Barnes & Nobles and needed my hotspot. Using the Note 9 it turned out my hotspot service was so bad as to be useless (and frustrating). Restarting both phone laptop made no difference and I immediately thought about the thread I read earlier and planed on calling Samsung about it.
Coincidentally the next day I received my Verizon bill and needed call them about the charges. Long story short it turns out the kiosk vendor I got my phone from had switched my plan without explanation (though a well meaning attempt to lower my bill). In this discovery I found the new play they put me on had lowered my mobile speeds from 15gig a month to a daily use of 600kB/s! Apparently the kiosk hadn’t bothered to notice my original plan included mobile hotspot, and the speed was much higher than the 600kB/s plan they moved me to. it's sorted now and things are back to normal.
So, what’s my point? If you’re having 4G / Mobile Hotspots issues and just recently upgraded, make sure your plan wasn’t finagled with.
Just something to think about.