1. Tony9ball's Avatar
    It seems like there is a tiny area of screen where my s pen won't write. Using s note or Samsung notes I have to press extra hard on a small area of the screen, about half way diwn and on the left edge.
    I have tried it on a drawing app and it still does not work properly on that area, so tried it with my finger and it works OK. So very confusing why this small area does not seem to like the s pen.
    Anyone else experience this or have any ideas?
    Nostromo79 likes this.
    09-23-2018 01:30 PM
  2. Tony9ball's Avatar
    Sorry everyone, found out why. If this happens to you, try phone without case as case must have a magnet.
    Jewels81 and debdroid1a like this.
    09-23-2018 01:38 PM
  3. Richard Stewart79's Avatar
    Do you have a screen protector on. It will hinder the screen sensitivity and you can go into settings and adjust it. This can happen with some screen protectors . I think whitestone dome is the BBC est as it is glued to the screen and won't affect sensitivity
    09-23-2018 01:47 PM
  4. Tony9ball's Avatar
    No, I don't have screen protector. It was the case I was using causing the issue as it must have a small magnet. Back to my Obliq case for me.
    09-23-2018 02:06 PM
  5. ikuc's Avatar
    It is caused by magnet behind the case you are using.Remove the case or the magnet and the problem will be solved
    09-23-2018 02:15 PM
  6. Jewels81's Avatar
    Sorry everyone, found out why. If this happens to you, try phone without case as case must have a magnet.
    Glad you figured it out. We get these questions when almost every note phone comes out. And it's usually a case with a magnet or screen protector. In no way am I complaining about your question since I said we get them with almost every note. Just saying it's common to get this question
    kevinpleasants likes this.
    09-23-2018 04:02 PM
  7. eburke87's Avatar
    I have had my Note 9 for just about 2 mos. now, have never dropped/dinged it in anyway & have NEVER used a case with any magnet in it all, whether it mounting or flip-cover-closing or any kind of magnets. I have come to find that same dime-sized round area, roughly counting appx 4 fingertip widths down from the top edge of the screen where it meets the black bar area just north of the screen, & 2 fingertip widths in front the left screen edge where it meets the black. I have had only 2 cases i've ever used- the first of which was a crystal clear silicone bumper, -0& the second is the Samsung- developed see through flip cover standard offer phone case the most knowledgable & experienced retailers commonly suggest as the best & really only case that should be bought & used with these phones, (plus, just merely because it's the best case to upsell when working commission as its the most expensive directly made by & for use with Samsung devices).
    It's probably also worth noting that my area of malfunction seems to be in the same spot. I discovered mine using the Samsung S-Pen in the Coloring feature option provided as a recommended pop-up item to list when customizing your S-Pen pop-up list upon taking the pen out for use. I'd be curious to see how many others unknowingly might find they have the same issue, in the same spot, by testing the way I discovered it was present on my device. Pick a picture to coloring, pick the marker coloring utensil with a realistic point to it so it will function as if a reg marker would when coloring day with an extra fine point sharpie marker, scroll as far in on the biggest white space on the page filling the screen with all white space on the coloring page and try coloring in the entire white space pictured on your screen. If you're seriously interested in testing this, I'd also suggest also trying the exact same process with the pencil utensil in identical fine point. I find that area can be most evidently frustrating on either/or for both utensils depending on my hand-control capabilities for each day as I have carpal tunnel as I'm an artist.
    03-04-2019 04:27 PM

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