1. shell111405's Avatar
    Hi, I like to know if anyone else has the same problem and what options there are if any.

    I bought a new AT&T Note 9 on Ebay. Seller told me the phone had been paid off so I went ahead and requested an unlock code from AT&T.

    AT&T approved my request and provided the unlock code. Problem is that I kept getting message that the unlock code is incorrect. I have tried 3 times already and still got the same incorrect unlock code message.

    Upon further research, I found that one may have up to 5 attempts to enter a code to unlock the phone. If entering incorrect code more than 5 times, the phone will be permanently locked to the network, in my case to AT&T.

    I have been given the run around from both AT&T and Samsung. One says the other should be responsible for fixing the problem (!!!!).

    Any advice is appreciated. Thank you.
    Nostromo79 likes this.
    09-23-2018 03:00 PM
  2. anon(5719825)'s Avatar
    There have been other posts about this very same thing and so far, it looks like there is no fix. From what it sounds like, Samsung provided AT&T with incorrect unlock codes.
    09-23-2018 04:09 PM

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