1. rhsortho's Avatar
    i just noticed on my Note9 (my 1st unlocked device), when running device maintenance the highest i get is 90. my T-mobile branded S8+ and S9+ will report 100. all 3 devices are set up the same. I see there is a "Device Security-deactivated option on the Note 9 that's not on the Tmobile devices. It prompts me to turn on/activate McAffee. is that the only way to get 100?? just curious. doe anyone use that "anti-malware"??
    09-25-2018 12:43 PM
  2. anon(5719825)'s Avatar
    The unlocked 90% "limit" is still actually going to 100% as the T-Mobile model is. The unlocked is simply saying to get to that extra 10% now, you should install McAfee. I would never install that worthless app and I just put up with the 90% limit as it's really still doing the same thing as the T-Mobile phone is.

    In fact, I rarely even use device maintenance on any Samsung phone I've owned.
    09-25-2018 01:28 PM
  3. anon(20964)'s Avatar
    Wow, you're right. That 90% max must be a recent change. I have an unlocked Note 9 on Tmo, and could swear it used to go to the full 100% but now it doesn't.

    I'm not interested in McAfee. I use Webroot on my PC's and Android phones. Webroot won my loyalty years ago when it protected my PC's from a virus infection where those with other antivirus software was affected. plus it has/had a smaller footprint than competing antivirus apps like Norton's.

    Hopefully Samsung removes this single reliance on McAfee and begin recognizing other antivirus apps like Webroot.
    09-25-2018 02:30 PM
  4. Gary02468's Avatar
    I also have an unlocked Note9 on TMo, no McAfee app installed, and my Device Maintenance goes to 100%. However, when I look under Device Maintenance | Device Security, it does say "anti-malware powered by McAfee".
    09-25-2018 02:39 PM
  5. rhsortho's Avatar
    thanks for all the replies! i too could've swore it used got to 100 when i first set it up. i rarely ever click on device maintenance but when i did i was puzzled when only scoring 90. it just seemed odd that Samsung is pushing McAffee, when it's not there on the carrier devices. i don't plan on activating it
    09-25-2018 02:58 PM
  6. CKwik240's Avatar
    Same issue existed in the S9 series as well. It's only the non-carrier unlocked models that appear to be affected. My T-Mobile S9+ did not have this issue. It's annoying from an OCD standpoint, but a non-issue in reality.
    09-25-2018 04:55 PM
  7. mhunter6378's Avatar
    Unlocked Note 8 did the same. At first it would show 100% then after a period of time (don’t recall how long) it went to a max displayed reading of 90% unless you activated the built in security app, which I didn’t. As stated above carrier models, at least my Att version Note 9, does not do that. It really doesn’t affect anything functionally except to bother you that is doesn’t show 100% anymore.
    09-25-2018 05:06 PM
  8. Gary02468's Avatar
    I guess I must've activated the built-in app at some point. I don't see any option to deactivate it. It hasn't caused any noticeable lag or battery drain, though.
    09-25-2018 05:48 PM
  9. berfles's Avatar
    No problem getting 100 on the unlocked phone and Verizon.
    09-25-2018 09:29 PM
  10. Nakrohtap's Avatar
    Can you disable the app to get rid of this restriction?
    09-26-2018 07:06 AM
  11. anon(5719825)'s Avatar
    Unlocked Note 8 did the same. At first it would show 100% then after a period of time (don’t recall how long) it went to a max displayed reading of 90% unless you activated the built in security app, which I didn’t. As stated above carrier models, at least my Att version Note 9, does not do that. It really doesn’t affect anything functionally except to bother you that is doesn’t show 100% anymore.
    This started happening as far back as the unlocked S7/S7Edge. My unlocked S7 Edge did this as well. There's no way to stop this either.
    mhunter6378 and kptsalami like this.
    09-26-2018 10:35 AM

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