10-15-2019 10:34 AM
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  1. cchou168's Avatar
    cchou168
    Wondering if someone can help me here. I have two Chrome broswers on my phone. One is the normal Chrome browser app icon while there is another one which has a little dup thing near the bottom right of it. You know like if you enabled the dual message features which you will see two WhatsApp icons. I never remembered there was some features like dual Chrome browser. Can someone tell me how to get rid of the second Chrome icon?
    10-30-2018 01:47 AM
  2. cchou168's Avatar
    cchou168
    So no one had any idea???
    10-30-2018 10:30 AM
  3. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Where are you seeing the two Chrome icons, on your home screen, on your app drawer or in settings - apps?

    You could try this. Go to settings - apps - select one of them - scroll all the way down that screen - one of the last options should be "app details" - if the app shows up as installed from the Play Store tap that message and see the details. Repeat the same process for the other app and see if there's any difference between them.
    10-30-2018 10:37 AM
  4. j_hansen's Avatar
    j_hansen
    Could 1 of them be a beta\developer version?
    10-30-2018 10:44 AM
  5. Gayle Lynn's Avatar
    Gayle Lynn
    Settings: Apps : Default Apps : Browser - what is listed there?
    10-30-2018 01:06 PM
  7. cchou168's Avatar
    cchou168
    I never installed a second Chrome browser myself. And I don't have the option to uninstall it. Only option is to disable it... Weird. Two Chrome broswers-screenshot_20181030-212834_samsung-20experience-20home.jpeg
    10-30-2018 09:29 PM
  8. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Originally Posted by cchou168
    I never installed a second Chrome browser myself. And I don't have the option to uninstall it. Only option is to disable it... Weird. Click image for larger version.  Name: Screenshot_20181030-212834_Samsung%20Experience%20Home.jpeg  Views: 64  Size: 36.6 KB  ID: 293213
    What do you get in 'app details' after you select those apps in settings - apps? Can you post both screenshots?
    10-30-2018 09:36 PM
  9. cchou168's Avatar
    cchou168
    Both screenshots here. The one without the linked thing is the first screenshot. Two Chrome broswers-screenshot_20181030-214421_settings.jpegTwo Chrome broswers-screenshot_20181030-214452_settings.jpeg
    10-30-2018 09:46 PM
  10. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Do you have Chrome enabled in settings - advanced features - dual messenger?
    10-30-2018 09:57 PM
  11. cchou168's Avatar
    cchou168
    Originally Posted by Javier P
    Do you have Chrome enabled in settings - advanced features - dual messenger?
    There isn’t an option for Chrome there. There are WeChat, WhatsApp, Facebook and Messenger “. Nothing else...
    10-30-2018 10:08 PM
  12. strikeIII's Avatar
    strikeIII
    Who's your provider? Looks like something they preinstalled on their devices like part of their bloat.
    10-30-2018 10:37 PM
  13. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Originally Posted by cchou168
    There isn’t an option for Chrome there. There are WeChat, WhatsApp, Facebook and Messenger “. Nothing else...
    I searched a little bit and it seems that's normal when you enable dual messenger. It creates a clone for the messaging app that was selected and duplicates for Chrome and Google Play services (check this in settings - apps). I wonder if this is related to the System Webview, included in Chrome.

    Some users reported that even the settings app was duplicated. I haven't found any solution to remove these clones but it seems definitely related to dual messenger.
    djrakowski likes this.
    10-30-2018 10:43 PM
  14. cchou168's Avatar
    cchou168
    May be that’s how it supposed to then. Thanks.
    10-30-2018 10:49 PM
  15. cchou168's Avatar
    cchou168
    T-Mobile
    10-31-2018 04:39 AM
  16. neo158's Avatar
    neo158
    Here's an interesting question, do you use your Note 9 for work?

    The reason I ask is that I had the same thing on a work phone.
    10-31-2018 06:10 PM
  17. cchou168's Avatar
    cchou168
    Originally Posted by neo158
    Here's an interesting question, do you use your Note 9 for work?

    The reason I ask is that I had the same thing on a work phone.
    Yes I use primary for work but what's is the different really???
    11-03-2018 09:55 PM
  18. neo158's Avatar
    neo158
    Originally Posted by cchou168
    Yes I use primary for work but what's is the different really???
    I'm not sure but I assume it tries to separate personal usage from work usage. You would think they would do something similar to Blackberry 10 and have separate work and personal spaces instead.
    11-06-2018 05:38 AM
  19. Gayle Lynn's Avatar
    Gayle Lynn
    Originally Posted by Javier P
    I searched a little bit and it seems that's normal when you enable dual messenger. It creates a clone for the messaging app that was selected and duplicates for Chrome and Google Play services (check this in settings - apps). I wonder if this is related to the System Webview, included in Chrome.

    Some users reported that even the settings app was duplicated. I haven't found any solution to remove these clones but it seems definitely related to dual messenger.
    Messages uses Chrome to preview and display web content might be one reason.
    11-06-2018 07:37 AM
  20. Setila Silvios's Avatar
    Setila Silvios
    It's an error of Dual Messenger.
    Turn that fuction off at the Settings and restart your phone.
    This is how I solved the problem.
    02-28-2019 11:46 AM
  21. Gurpreetsinghbrar2688's Avatar
    Gurpreetsinghbrar2688
    I am facing same problem what can i do?
    10-15-2019 01:18 AM
  22. pizza_pablo's Avatar
    pizza_pablo
    Originally Posted by Gurpreetsinghbrar2688
    I am facing same problem what can i do?
    Are the suggestions above not working for you?
    It seems like you have but two choices.
    Delete or deal.
    10-15-2019 10:34 AM
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