11-24-2018 01:30 AM
38 12
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  1. Stephanie Markmann's Avatar
    Hello I am wondering if this is normal behavior of my new note , I get like a stuttering animation when I go from YouTube to the home screen the animation is a bit choppy returning, I also get it a few times when returning to home leaving gallery , tune in etc...I don't feel as if it's anything other than animation lag as the phone feels fast in every other operation otherwise. I did a full factory reset , didn't sign in to Samsung and set up as a new phone no back up still the same. I have the ATT 512 GB version black. I would exchange it but for what I use it for i am getting easy 9 hour screen time kinda don't want to risk that with sacrificing one thing to fix another. Also I have all the updates current for software and security. I have asked a few people in the store and they said that they have never heard of animation lag etc. The display demo unit was stolen so that wasn't a option to test it. Oh and it does it with or without power saving on.
    DARK Vader777 likes this.
    11-19-2018 08:49 PM
  2. mustang7757's Avatar
    Hi, see if I can help you
    see if you have any updates in the Galaxy app or if it needs updating itself maybe the Samsung launcher needs to be updated.
    11-19-2018 08:54 PM
  3. Stephanie Markmann's Avatar
    Both are updated but thanks for suggestion
    mustang7757 likes this.
    11-19-2018 09:28 PM
  4. amyf27's Avatar
    I thi k Developer mode may splve the problem.

    Heres how to get there, mentions animation.

    https://android.gadgethacks.com/how-...ote-9-0187350/
    11-19-2018 09:34 PM
  5. Stephanie Markmann's Avatar
    I am familiar with the option to change it in DM but what I am asking is if this is normal or if others experience the stutter transition
    11-19-2018 09:48 PM
  6. mustang7757's Avatar
    Both are updated but thanks for suggestion
    You've done every possible solution probably have a bad device it's not supposed to do that ,I dont experience it .
    kevinpleasants and kptsalami like this.
    11-19-2018 11:28 PM
  7. amyf27's Avatar
    I am familiar with the option to change it in DM but what I am asking is if this is normal or if others experience the stutter transition
    On my Sprint Note 9, I'm not experiencing any issues like that. Previously, Ihad an unlocked version that had stuttering/buzzing camera issues and some stuttering/glitchy app opening/closing issues though.
    11-20-2018 05:41 AM
  8. mhunter6378's Avatar
    I am familiar with the option to change it in DM but what I am asking is if this is normal or if others experience the stutter transition
    Is this lag, stuttering, choppiness something you experience exiting every app or just the few that you named? Does it happen when you exit an app only when using the home button or also when using the back button? I don’t experience this on my N9 (also an Att device). One thing comes to mind, the setting for one handed operation using the three tap option for the home button. If you’re using that option try turning it off.
    11-20-2018 07:14 AM
  9. fragologist's Avatar
    I have the Verizon 128gb version. I do not have this issue.
    11-20-2018 09:21 AM
  10. amyf27's Avatar
    On my Sprint Note 9, I'm not experiencing any issues like that. Previously, Ihad an unlocked version that had stuttering/buzzing camera issues and some stuttering/glitchy app opening/closing issues though.
    Mine is the 128 GB version.
    11-20-2018 09:22 AM
  11. Stephanie Markmann's Avatar
    I do not have one hand operation or home button turned on it's mostly returning to the home screen from a app , I was able to find a display working model at Target and I went from YouTube etc and returned to home screen and it chops and lags about once every 5 returns. Noticing me messing with the display the Target mobile guy asked me what I was looking into and I mentioned it and he showed me on his personal Note 9 it does it also.
    11-20-2018 01:27 PM
  12. Rukbat's Avatar
    I do not have one hand operation or home button turned on it's mostly returning to the home screen from a app, I was able to find a display working model at Target and I went from YouTube etc and returned to home screen and it chops and lags about once every 5 returns. Noticing me messing with the display the Target mobile guy asked me what I was looking into and I mentioned it and he showed me on his personal Note 9 it does it also.
    You don't end an app with the Home button, that just runs the launcher, and if there's not enough free RAM to run the launcher, Android has to kill one or more apps to make room.

    If you end the app with the back button, the app is closed (like hitting the X on a Windows program) and you're back in the launcher - and probably no stutter.
    11-20-2018 01:41 PM
  13. Stephanie Markmann's Avatar
    I always go home because I leave said apps open to access them faster than a full closeout. Sometimes home is faster if I hit back to close say for example in browser I have to hit back through all my window history like 10 times. Plus if my note 4 doesn't chop and lag with the same amount of apps open returning to home that's weird. Not bashing the phone as I really like it.
    11-20-2018 01:52 PM
  14. Stephanie Markmann's Avatar
    I'm only talking like the browser , tune in and maybe messages open at the same time, I would hope the phone doesn't run out of ram.
    11-20-2018 01:54 PM
  15. mustang7757's Avatar
    I'm only talking like the browser , tune in and maybe messages open at the same time, I would hope the phone doesn't run out of ram.
    If possible can you make video of it happening?
    Manson79 likes this.
    11-20-2018 01:59 PM
  16. cknobman's Avatar
    No stutter, butter smooth performance here
    11-20-2018 02:22 PM
  17. wsrobert's Avatar
    This is happening to all Note 9s. Just like its happened for other Samsung devices prior. Some people just dont see it or cant see it - and thats great (but doesnt mean its not there). While others are just super sensitive to it. I'm one whos sensitive to it. I've got a Note 9. Mine does the same thing you describe. Using a different launcher "fixes" the issue. But thats sort of a lame workaround. I actually like the Experience launcher.

    But don't let others fool you into thinking you can swap yours out for one that doesnt.
    11-20-2018 04:35 PM
  18. mustang7757's Avatar
    This is happening to all Note 9s. Just like its happened for other Samsung devices prior. Some people just dont see it or cant see it - and thats great (but doesnt mean its not there). While others are just super sensitive to it. I'm one whos sensitive to it. I've got a Note 9. Mine does the same thing you describe. Using a different launcher "fixes" the issue. But thats sort of a lame workaround. I actually like the Experience launcher.

    But don't let others fool you into thinking you can swap yours out for one that doesnt.
    Thank you for speaking on behalf of all note9 owners , can you post a Video please so I can see this and then I can confirm I have this issue on mine or not .
    11-20-2018 05:25 PM
  19. kevinpleasants's Avatar
    This is happening to all Note 9s. Just like its happened for other Samsung devices prior. Some people just dont see it or cant see it - and thats great (but doesnt mean its not there). While others are just super sensitive to it. I'm one whos sensitive to it. I've got a Note 9. Mine does the same thing you describe. Using a different launcher "fixes" the issue. But thats sort of a lame workaround. I actually like the Experience launcher.

    But don't let others fool you into thinking you can swap yours out for one that doesnt.
    Nah I nor my wife have that problem with our Note 9s.
    mustang7757 likes this.
    11-20-2018 11:02 PM
  20. Stephanie Markmann's Avatar
    I was out and about this evening and was able to visit a ATT store that didn't have a slab of meat as a sales person, I was able to get both display units to stutter and lag transitioning home on about 60 percent of my attempts actually worse than mine. The manager also had a 128 GB version in her pocket and asked me to show her what I meant , hers did the lag chop and stutter and her response was " oh that they all do that it's a Samsung " she told me she'd exchange it no problem but the new one will do no it also. I didn't exchange it went on with my errands and closed out my trip to a tmobile kiosk in the mall near my house both display units did it. I think the statement that some people don't see it or are not sensitive to it makes sense. Like I said earlier it's the animations that lag the phone functions and what you ask it to do , multi task , switching home, app load times is smoking fast.
    11-20-2018 11:26 PM
  21. note1note9's Avatar
    This is happening to all Note 9s. Just like its happened for other Samsung devices prior. Some people just dont see it or cant see it - and thats great (but doesnt mean its not there). While others are just super sensitive to it. I'm one whos sensitive to it. I've got a Note 9. Mine does the same thing you describe. Using a different launcher "fixes" the issue. But thats sort of a lame workaround. I actually like the Experience launcher.

    But don't let others fool you into thinking you can swap yours out for one that doesnt.
    I wouldn't say all. But I would agree with what you said that some can't see it while others can as some can be more particular and sensitive to certain issues.
    11-21-2018 12:06 AM
  22. Velenoso's Avatar
    I don't know why you're even asking us, if your device isn't living up to your expectations return it while you can, Samsung isn't losing any sleep over your issue, you are.
    11-21-2018 12:42 AM
  23. Golfdriver97's Avatar
    Food for thought: Might this just be Samsung's launcher? Maybe changing to Nova, or some other good third party launcher, and see if the issue persists?
    11-21-2018 10:46 AM
  24. sydneycooper1979's Avatar
    Mod note: please keep discussion civil and on topic.
    11-21-2018 10:52 AM
  25. Gayle Lynn's Avatar
    No two people will have identical setups. Even using SDXC unless it is an out of box vanilla setup maybe. And stock settings.

    Samsung Experience on 8.1 is not what it use to be. Pie 9 will most certainly improve the experience.

    Synthetic benchmarks exist not to reflect real world but an idea of the potential compared to other devices, not other Notes.

    My carrier includes their own items, Samsung has theirs, Edge side panel and others.

    And I wish Sam would not pre-install 3rd party like Facebook. A real performance dud.

    Yet I'm not in favor of taking a sledge hammer either to nuke and rip or disable yet I do with Chrome, Fb, Bixby and turn off as much as possible. But I'm not in favor of Pixel or plain vanilla system.
    11-21-2018 12:18 PM
38 12

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