12-14-2018 05:13 PM
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  1. sweetypie31's Avatar
    Lmao when you quote me the emojis get bigger
    Ooh. They look regular on my end. I really was confused as to why your banana got bigger and I honestly was scared to ask. Lmao
    Jewels81 likes this.
    11-29-2018 04:52 AM
  2. jimd1050's Avatar
    December patch already?? we need a month of break at least
    Stop complaining... better than some who don't get updates on a regular basis!!!
    Jewels81 likes this.
    11-29-2018 10:13 AM
  3. Jewels81's Avatar
    Ooh. They look regular on my end. I really was confused as to why your banana got bigger and I honestly was scared to ask. Lmao
    Lmao. Emojis on steroids😝🤪
    11-29-2018 11:34 AM
  4. al3azim's Avatar
    Wow seriously? I'm still on July patch.lmao
    Which version on the Note 9 do you have (Exynos vs Qualcomm and Unlocked or carrier version)? That is very odd that you are still on July. I have the unlocked US version on Sprint and received the November one a couple of days ago. sorry you are dealing with that
    11-29-2018 01:02 PM
  5. jimd1050's Avatar
    AT&T Note9 512GB December update patch Build 1ARK3.Attachment 294755
    Where are you located Ruben - I still haven't seen it here in Massachusetts yet, a day later?
    11-29-2018 01:35 PM
  6. sweetypie31's Avatar
    Which version on the Note 9 do you have (Exynos vs Qualcomm and Unlocked or carrier version)? That is very odd that you are still on July. I have the unlocked US version on Sprint and received the November one a couple of days ago. sorry you are dealing with that
    I'm locked on att. Where do I find the other information?
    11-29-2018 06:13 PM
  7. strikeIII's Avatar
    AT&T Note9 512GB December update patch Build 1ARK3.Attachment 294755
    You must work for AT&T or something because your always a few weeks before everyone else.
    jimd1050 and kevinpleasants like this.
    11-29-2018 07:25 PM
  8. al3azim's Avatar
    I'm locked on att. Where do I find the other information?
    If you bought the phone from ATT then you are probably on the Qualcomm model since those are the only ones sold by carriers in the US. Why is not ATT helping flash the software for you?
    11-29-2018 11:46 PM
  9. sweetypie31's Avatar
    If you bought the phone from ATT then you are probably on the Qualcomm model since those are the only ones sold by carriers in the US. Why is not ATT helping flash the software for you?
    Every time I call or chat with them I get a different story. First I was told to put my phone in safe mode and that would fix it, then I got told to factory reset and the update would come up that way, and the last time I talked to them she told me that the up that was listed on the site was only for the notes with that firmware number. Needless to say they don't know what they are talking about. Lol
    11-30-2018 09:41 AM
  10. al3azim's Avatar
    Every time I call or chat with them I get a different story. First I was told to put my phone in safe mode and that would fix it, then I got told to factory reset and the update would come up that way, and the last time I talked to them she told me that the up that was listed on the site was only for the notes with that firmware number. Needless to say they don't know what they are talking about. Lol
    Just out curiosity, I assume you have already tried the safe mode and factory reset. The alternative option is to download the actual update files from possibly sammobile.com and flash the update using ODIN and maybe that will fix the issue for future updates https://www.sammobile.com/firmwares/. I am not aware of a setting within the phone that disables phone updates so this is a weird one for sure.

    Are you using package disabler or a similar app of some sort to disable bloatware? If yes, do you think maybe you disabled a file that is needed for updates.
    thecomicbookandme likes this.
    11-30-2018 10:15 AM
  11. sweetypie31's Avatar
    Just out curiosity, I assume you have already tried the safe mode and factory reset. The alternative option is to download the actual update files from possibly sammobile.com and flash the update using ODIN and maybe that will fix the issue for future updates https://www.sammobile.com/firmwares/. I am not aware of a setting within the phone that disables phone updates so this is a weird one for sure.

    Are you using package disabler or a similar app of some sort to disable bloatware? If yes, do you think maybe you disabled a file that is needed for updates.
    I am using package disable and the only thing I disabled is Bixby. I also did the factory reset on both note 9s ( I had this issue on my first note 9). I have been looking on Sam mobile, but I have no idea how to use odin correctly. Last time I tried to use it I bricked my phone so I'm not sure I should even try it.
    al3azim likes this.
    11-30-2018 02:10 PM
  12. al3azim's Avatar
    I am using package disable and the only thing I disabled is Bixby. I also did the factory reset on both note 9s ( I had this issue on my first note 9). I have been looking on Sam mobile, but I have no idea how to use odin correctly. Last time I tried to use it I bricked my phone so I'm not sure I should even try it.
    Yes ODIN can be tricky. Do you mind sharing a list of the items you have disabled using Package disabler. It is weird to me that you are not receiving any updates and there are have been quite a few considering you are still on July.

    Let me ask, did you try doing the update of firmware directly after a factory reset and before installing any apps?
    11-30-2018 02:16 PM
  13. sweetypie31's Avatar
    Yes ODIN can be tricky. Do you mind sharing a list of the items you have disabled using Package disabler. It is weird to me that you are not receiving any updates and there are have been quite a few considering you are still on July.

    Let me ask, did you try doing the update of firmware directly after a factory reset and before installing any apps?
    I did try to update before I started putting my apps back on the phone. Here's what I disabled. I thought I did Bixby but I didn't. AT&T December Update Patch-screenshot_20181130-142112_package-20disabler-20pro.jpeg
    11-30-2018 02:22 PM
  14. mustang7757's Avatar
    I did try to update before I started putting my apps back on the phone. Here's what I disabled. I thought I did Bixby but I didn't. Click image for larger version. 

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    That key in upper corner , is that a VPN client?
    11-30-2018 02:28 PM
  15. sweetypie31's Avatar
    That key in upper corner , is that a VPN client?
    Yes. It's from ad guard
    11-30-2018 03:05 PM
  16. mustang7757's Avatar
    Yes. It's from ad guard
    Try to disable that and try again for software update
    al3azim likes this.
    11-30-2018 03:36 PM
  17. al3azim's Avatar
    Try to disable that and try again for software update
    Good catch
    mustang7757 likes this.
    11-30-2018 03:50 PM
  18. mustang7757's Avatar
    Good catch
    Just hope it works out for her , thank you
    al3azim likes this.
    11-30-2018 03:57 PM
  19. al3azim's Avatar
    Just hope it works out for her , thank you
    Agreed. Has to be frustrating to not be able to update the device
    mustang7757 likes this.
    11-30-2018 04:01 PM
  20. sweetypie31's Avatar
    Try to disable that and try again for software update
    Still nothing but thank you for the suggestion.
    mustang7757 likes this.
    11-30-2018 04:08 PM
  21. al3azim's Avatar
    Still nothing but thank you for the suggestion.
    Have you tried this method - https://www.androidcentral.com/how-u...e-smart-switch
    11-30-2018 04:17 PM
  22. sweetypie31's Avatar
    Yes. Several times
    11-30-2018 04:20 PM
  23. mustang7757's Avatar
    Yes. Several times
    Restart device after turning VPN off
    11-30-2018 04:32 PM
  24. mustang7757's Avatar
    something definitely not right
    11-30-2018 04:33 PM
  25. kevinpleasants's Avatar
    Try going to settings and change your time to a future date. Example, change it to December 7th and apply, and then quickly check for an update. Remember to set your date back after checking... I hope this works.
    mustang7757 likes this.
    11-30-2018 05:34 PM
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