[sweetypie31]

Lmao when you quote me the emojis get bigger

Ooh. They look regular on my end. I really was confused as to why your banana got bigger and I honestly was scared to ask. Lmao

[jimd1050]

December patch already?? we need a month of break at least

Stop complaining... better than some who don't get updates on a regular basis!!!

[Jewels81]

Ooh. They look regular on my end. I really was confused as to why your banana got bigger and I honestly was scared to ask. Lmao

Lmao. Emojis on steroids😝🤪

[al3azim]

Wow seriously? I'm still on July patch.lmao

Which version on the Note 9 do you have (Exynos vs Qualcomm and Unlocked or carrier version)? That is very odd that you are still on July. I have the unlocked US version on Sprint and received the November one a couple of days ago. sorry you are dealing with that

[jimd1050]

AT&T Note9 512GB December update patch Build 1ARK3.Attachment 294755

Where are you located Ruben - I still haven't seen it here in Massachusetts yet, a day later?

[sweetypie31]

Which version on the Note 9 do you have (Exynos vs Qualcomm and Unlocked or carrier version)? That is very odd that you are still on July. I have the unlocked US version on Sprint and received the November one a couple of days ago. sorry you are dealing with that

I'm locked on att. Where do I find the other information?

[strikeIII]

AT&T Note9 512GB December update patch Build 1ARK3.Attachment 294755

You must work for AT&T or something because your always a few weeks before everyone else.

[al3azim]

I'm locked on att. Where do I find the other information?

If you bought the phone from ATT then you are probably on the Qualcomm model since those are the only ones sold by carriers in the US. Why is not ATT helping flash the software for you?

[sweetypie31]

If you bought the phone from ATT then you are probably on the Qualcomm model since those are the only ones sold by carriers in the US. Why is not ATT helping flash the software for you?

Every time I call or chat with them I get a different story. First I was told to put my phone in safe mode and that would fix it, then I got told to factory reset and the update would come up that way, and the last time I talked to them she told me that the up that was listed on the site was only for the notes with that firmware number. Needless to say they don't know what they are talking about. Lol

[al3azim]

Every time I call or chat with them I get a different story. First I was told to put my phone in safe mode and that would fix it, then I got told to factory reset and the update would come up that way, and the last time I talked to them she told me that the up that was listed on the site was only for the notes with that firmware number. Needless to say they don't know what they are talking about. Lol

Just out curiosity, I assume you have already tried the safe mode and factory reset. The alternative option is to download the actual update files from possibly sammobile.com and flash the update using ODIN and maybe that will fix the issue for future updates https://www.sammobile.com/firmwares/. I am not aware of a setting within the phone that disables phone updates so this is a weird one for sure.

Are you using package disabler or a similar app of some sort to disable bloatware? If yes, do you think maybe you disabled a file that is needed for updates.

[sweetypie31]

Just out curiosity, I assume you have already tried the safe mode and factory reset. The alternative option is to download the actual update files from possibly sammobile.com and flash the update using ODIN and maybe that will fix the issue for future updates https://www.sammobile.com/firmwares/. I am not aware of a setting within the phone that disables phone updates so this is a weird one for sure.

Are you using package disabler or a similar app of some sort to disable bloatware? If yes, do you think maybe you disabled a file that is needed for updates.

I am using package disable and the only thing I disabled is Bixby. I also did the factory reset on both note 9s ( I had this issue on my first note 9). I have been looking on Sam mobile, but I have no idea how to use odin correctly. Last time I tried to use it I bricked my phone so I'm not sure I should even try it.

[al3azim]

I am using package disable and the only thing I disabled is Bixby. I also did the factory reset on both note 9s ( I had this issue on my first note 9). I have been looking on Sam mobile, but I have no idea how to use odin correctly. Last time I tried to use it I bricked my phone so I'm not sure I should even try it.

Yes ODIN can be tricky. Do you mind sharing a list of the items you have disabled using Package disabler. It is weird to me that you are not receiving any updates and there are have been quite a few considering you are still on July.

Let me ask, did you try doing the update of firmware directly after a factory reset and before installing any apps?

[sweetypie31]

Yes ODIN can be tricky. Do you mind sharing a list of the items you have disabled using Package disabler. It is weird to me that you are not receiving any updates and there are have been quite a few considering you are still on July.

Let me ask, did you try doing the update of firmware directly after a factory reset and before installing any apps?

I did try to update before I started putting my apps back on the phone. Here's what I disabled. I thought I did Bixby but I didn't.

[mustang7757]

I did try to update before I started putting my apps back on the phone. Here's what I disabled. I thought I did Bixby but I didn't.

That key in upper corner , is that a VPN client?

[sweetypie31]

That key in upper corner , is that a VPN client?

Yes. It's from ad guard

[mustang7757]

Yes. It's from ad guard

Try to disable that and try again for software update

[al3azim]

Try to disable that and try again for software update

Good catch

[mustang7757]

Good catch

Just hope it works out for her , thank you

[al3azim]

Just hope it works out for her , thank you

Agreed. Has to be frustrating to not be able to update the device

[sweetypie31]

Try to disable that and try again for software update

Still nothing but thank you for the suggestion.

[al3azim]

Still nothing but thank you for the suggestion.

Have you tried this method - https://www.androidcentral.com/how-u...e-smart-switch

[sweetypie31]

Have you tried this method - https://www.androidcentral.com/how-u...e-smart-switch

Yes. Several times

[mustang7757]

Yes. Several times

Restart device after turning VPN off

[mustang7757]

something definitely not right

[kevinpleasants]

Try going to settings and change your time to a future date. Example, change it to December 7th and apply, and then quickly check for an update. Remember to set your date back after checking... I hope this works.