1. Beansr519's Avatar
    When i first purchased this phone, i was watching Netflix and the sound from the phone was AMAZING, but when i tried to watch a movie on the phone over the weekend, i only have sound out of the bottom speaker. does anyone else have this issue? does anyone know of a fix?
    12-05-2018 04:27 PM
  2. Rukbat's Avatar
    If the top speaker went bad, if the phone is new, I'd ask for a replacement. There's no "fix" except replacing the speaker.
    mumfoau and Beansr519 like this.
    12-05-2018 04:58 PM
  3. mustang7757's Avatar
    When i first purchased this phone, i was watching Netflix and the sound from the phone was AMAZING, but when i tried to watch a movie on the phone over the weekend, i only have sound out of the bottom speaker. does anyone else have this issue? does anyone know of a fix?
    See if any Gunk is in the ear piece speaker , happened with my s9+ and I cleaned with soft toothbrush
    12-05-2018 09:16 PM
  4. methodman89's Avatar
    See if any Gunk is in the ear piece speaker , happened with my s9+ and I cleaned with soft toothbrush
    This, but first try vacuum to reduce the risk of damage.
    mustang7757 likes this.
    12-06-2018 07:38 AM
  5. Beansr519's Avatar
    i checked that, there's no gunk in the ear piece, i've barely used it. i contacted Samsung and they want me to take it to a local repair store (YoubreakWefix is the name of the store), but i honestly shouldnt have to have it repaired this soon.
    12-06-2018 12:43 PM
  6. mustang7757's Avatar
    i checked that, there's no gunk in the ear piece, i've barely used it. i contacted Samsung and they want me to take it to a local repair store (YoubreakWefix is the name of the store), but i honestly shouldnt have to have it repaired this soon.
    If no gunk build up in ear piece then yeah they should send you another one.
    Beansr519 likes this.
    12-06-2018 12:50 PM
  7. Beansr519's Avatar
    i have them on chat now...will update shortly
    mustang7757 likes this.
    12-06-2018 01:48 PM
  8. Beansr519's Avatar
    ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.
    12-06-2018 05:06 PM
  9. mustang7757's Avatar
    ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.
    Sorry about your experience but they should do exchange right off the bat only 30 days but give them a chance see what ifixit does.
    Beansr519 likes this.
    12-06-2018 05:39 PM
  10. Beansr519's Avatar
    Sorry about your experience but they should do exchange right off the bat only 30 days but give them a chance see what ifixit does.
    i think i'm going to go through my provider and see what they an do first
    12-06-2018 05:46 PM
  11. mustang7757's Avatar
    i think i'm going to go through my provider and see what they an do first
    That's another option, whatever you do create havoc on them ..they need it once in a while lol.
    12-06-2018 05:49 PM
  12. Beansr519's Avatar
    That's another option, whatever you do create havoc on them ..they need it once in a while lol.
    oh, i most certainly will!!! $1,000=a WHOLE LOT of HAVOC!! lol!
    mustang7757 likes this.
    12-06-2018 05:51 PM
  13. mustang7757's Avatar
    oh, i most certainly will!!! $1,000=a WHOLE LOT of HAVOC!! lol!
    Keep us posted ๐Ÿ‘
    Beansr519 likes this.
    12-06-2018 05:53 PM
  14. mhunter6378's Avatar
    ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.
    You can try testing your speakers in service mode. In the phone dialer enter *#0*# and run the speaker test.
    Beansr519 and mustang7757 like this.
    12-06-2018 06:28 PM
  15. Beansr519's Avatar
    i didnt know that...thank you!
    12-07-2018 09:07 AM
  16. Beansr519's Avatar
    ***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!
    mustang7757 likes this.
    12-10-2018 12:10 PM
  17. Beansr519's Avatar
    You can try testing your speakers in service mode. In the phone dialer enter *#0*# and run the speaker test.
    That's what fixed it! but the guy at the ubreakifix store said that its hard to get out of, i didnt try it myself. is that hard to get out of?
    12-10-2018 12:13 PM
  18. mustang7757's Avatar
    ***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!
    Glad your back loving your note again, and good tip for rest of us ..
    Beansr519 likes this.
    12-10-2018 12:29 PM
  19. adegbenroagoro's Avatar
    ***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!
    Did it take you back readily? Juliet (from Romeo........) would have been greatly disappointed by such lack of faith that you exhibited. ๐Ÿ˜€
    Beansr519 likes this.
    12-10-2018 12:38 PM
  20. Beansr519's Avatar
    Did it take you back readily? Juliet (from Romeo........) would have been greatly disappointed by such lack of faith that you exhibited.
    I'm happy to say after a weekend of apologizing, it did take me back! lol!!
    mustang7757 likes this.
    12-10-2018 12:50 PM
  21. mhunter6378's Avatar
    That's what fixed it! but the guy at the ubreakifix store said that its hard to get out of, i didnt try it myself. is that hard to get out of?
    Back button to exit, just like anything else

    Glad its working!
    Beansr519 likes this.
    12-10-2018 01:45 PM

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