01-09-2019 08:53 AM
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  1. edison2012's Avatar
    Just purchased a new unlocked Note 9 and chose T-Mobile as my carrier. I find I'm only getting one or two bars and frequently it falls back to WIFI calling at my house. The T-Mobile reception map says I'm in a fair area (middle of Toledo?). I've performed a factory reset twice with no better reception. Any thoughts before I return it?
    I've read that a new sim card may help. My first Samsung device since the Charge (swore I'd never buy another).
    12-14-2018 05:55 PM
  2. jimd1050's Avatar
    Just purchased a new unlocked Note 9 and chose T-Mobile as my carrier. I find I'm only getting one or two bars and frequently it falls back to WIFI calling at my house. The T-Mobile reception map says I'm in a fair area (middle of Toledo?). I've performed a factory reset twice with no better reception. Any thoughts before I return it?
    I've read that a new sim card may help. My first Samsung device since the Charge (swore I'd never buy another).
    What did you have previously, who did you have previously and what was the signal strength like at your home, for comparison purposes? I've had Blackberry, Motorola, a Nexus and now 6 Samsung Note's (a 4, 2 - 5's, a 7, an8 and my current 9) and my signal strengths have always been similar with Verizon for many years and now with AT&T for several years. And my Note 9 is as good if not better than the Note 8 was so ?
    12-14-2018 09:25 PM
  3. edison2012's Avatar
    What did you have previously, who did you have previously and what was the signal strength like at your home, for comparison purposes? I've had Blackberry, Motorola, a Nexus and now 6 Samsung Note's (a 4, 2 - 5's, a 7, an8 and my current 9) and my signal strengths have always been similar with Verizon for many years and now with AT&T for several years. And my Note 9 is as good if not better than the Note 8 was so ?
    For years I was in the Motorola world on Verizon. Solid four bars over several models. The past year I carried a Pixel 2XL. Good reception, but not quite as good as Moto. I realize this is comparing apples to oranges. Different phones, different carriers. I thought T-Mobile would be comparable. I wanted to get the overseas coverage offered by T-Mobile. I just wanted to check to see if there was something I might be missing, or if I just a bum phone.
    12-14-2018 09:46 PM
  4. jimd1050's Avatar
    For years I was in the Motorola world on Verizon. Solid four bars over several models. The past year I carried a Pixel 2XL. Good reception, but not quite as good as Moto. I realize this is comparing apples to oranges. Different phones, different carriers. I thought T-Mobile would be comparable. I wanted to get the overseas coverage offered by T-Mobile. I just wanted to check to see if there was something I might be missing, or if I just a bum phone.
    Check T-Mobile's Coverage Map for your area before you blame the phone - they're not great around my area and I'm only 35 miles south of Boston!!!
    12-15-2018 12:19 AM
  5. L0n3N1nja's Avatar
    Personally I think your issue is the switch to T-Mobile.
    12-15-2018 12:39 AM
  6. edison2012's Avatar
    Sigh! You may be correct.
    12-15-2018 12:52 AM
  7. BigMosely's Avatar
    TMobile is very much like Sprint when it comes to service area and reception. I am on T-Mobile and love it but that's because I'm in a good service area. I always tell people if you're going to come to tmobile always check the coverage maps prior to switching. Some of the rural areas around me literally the only service you can have is Verizon if you want decent service.
    jimd1050 and Beansr519 like this.
    12-15-2018 01:50 PM
  8. edison2012's Avatar
    TMobile is very much like Sprint when it comes to service area and reception. I am on T-Mobile and love it but that's because I'm in a good service area. I always tell people if you're going to come to tmobile always check the coverage maps prior to switching. Some of the rural areas around me literally the only service you can have is Verizon if you want decent service.
    I was just surprised. I slipped the sim card from my wife's Moto X4 on Verizon. Immediately got a solid 3 bars on Verizon. Will head back to T-Mobile to try a new T-Mobile sim card. If that doesn't work the Note is going back for exchange.
    jimd1050 likes this.
    12-15-2018 06:26 PM
  9. pizza_pablo's Avatar
    I was just surprised. I slipped the sim card from my wife's Moto X4 on Verizon. Immediately got a solid 3 bars on Verizon. Will head back to T-Mobile to try a new T-Mobile sim card. If that doesn't work the Note is going back for exchange.
    You put a Verizon SIM card into your Note 9 and got good reception in the same spot as you got poor reception on your Note 9 with a tmobile SIM card?
    That doesn't sound like the Note 9 is at fault.
    adegbenroagoro likes this.
    12-15-2018 06:42 PM
  10. edison2012's Avatar
    You put a Verizon SIM card into your Note 9 and got good reception in the same spot as you got poor reception on your Note 9 with a tmobile SIM card?
    That doesn't sound like the Note 9 is at fault.
    You are probably correct. If a new sim card doesn't work, I'll probably switch the service over to my existing Verizon plan. The T-Mobile overseas service just looked so attractive. Still, one bar at my home doesn't make it.
    Thanks for the responses.
    jimd1050 likes this.
    12-15-2018 07:40 PM
  11. mhunter6378's Avatar
    You are probably correct. If a new sim card doesn't work, I'll probably switch the service over to my existing Verizon plan. The T-Mobile overseas service just looked so attractive. Still, one bar at my home doesn't make it.
    Thanks for the responses.
    You could look into a signal booster or cell spot through T Mobile and see if that helps while at home if you’re otherwise satisfied with their service.
    12-15-2018 08:06 PM
  12. edison2012's Avatar
    You could look into a signal booster or cell spot through T Mobile and see if that helps while at home if you’re otherwise satisfied with their service.
    I'll check with the carrier in the morning. This is a new phone I've only had about a week so I can't comment on the service. Didn't expect reception problems as I'm in the center of my midsized city and not out in the hinterlands somewhere.
    jimd1050 likes this.
    12-15-2018 08:25 PM
  13. Russel Shouse's Avatar
    i had to leave tmobile years back, they had great service where i lived and then one day nothing. i had to set my phine in a certain spot n the house to even get phone calls. they finally admitted a tower went down and had no plans to fix it yet so they let me out of my contract. i switched to Verizon, and got great service.

    not trying to sell you Verizon, but sometimes you gotta go with the area you live in. In the area i lived in, verizon and att were fine, but tmobile, sprint and uscelluar were too spotty to be reliable.

    good luck to you!
    12-15-2018 10:45 PM
  14. mustang7757's Avatar
    Just purchased a new unlocked Note 9 and chose T-Mobile as my carrier. I find I'm only getting one or two bars and frequently it falls back to WIFI calling at my house. The T-Mobile reception map says I'm in a fair area (middle of Toledo?). I've performed a factory reset twice with no better reception. Any thoughts before I return it?
    I've read that a new sim card may help. My first Samsung device since the Charge (swore I'd never buy another).
    Just my 2 cents
    Since you switch between sim cards make sure APN is highlighted in settings in network connection.
    Also it's good to reboot the phone if it doesn't prompt u to after changing different carrier Sims and one last thing to try is reset network settings in settings. Hope it works
    pizza_pablo likes this.
    12-15-2018 10:48 PM
  15. pizza_pablo's Avatar
    You are probably correct. If a new sim card doesn't work, I'll probably switch the service over to my existing Verizon plan. The T-Mobile overseas service just looked so attractive. Still, one bar at my home doesn't make it.
    Thanks for the responses.
    Depending on where you go abroad and how often, you maybe able to get a temporary roaming plan added to your existing plan.
    A friend went to Africa and added it to his AT&T plan.
    Verizon has a small fee to use your current plan in Canada for a day. I think it's $5 and something like $15 for three days to a month.
    mustang7757 and jimd1050 like this.
    12-15-2018 10:56 PM
  16. stackberry369's Avatar
    Why not see if you can get their Network extender that you plug in the socket?
    12-16-2018 04:22 AM
  17. edison2012's Avatar
    Depending on where you go abroad and how often, you maybe able to get a temporary roaming plan added to your existing plan.
    A friend went to Africa and added it to his AT&T plan.
    Verizon has a small fee to use your current plan in Canada for a day. I think it's $5 and something like $15 for three days to a month.
    I have a plan that kicks in when I'm roaming overseas. It costs $10 per day.
    12-16-2018 09:18 AM
  18. Trees's Avatar
    For international travel and at home, the following may help.

    My wife's Note 9 is a Verizon variant and we have Verizon as our provider. We've visited the UK several times this year and upon arrival purchased "pay as you go" SIM cards from 3. No issues at all and had solid 4G/LTE coverage in areas where it was available. Phone calls and SMS worked to other landlines/mobiles in the UK, although we primarily used Hangouts for messaging. We purchased plans with 12G data, and ahead of time downloaded Google Offline Maps for the regions we were visiting, so zero worries about running out of data.

    May not be quite as affordable as the T-Mobile international option or regular plan costs, but on the positive side we have solid (albeit not the most affordable) service at home (large US city, and my wife primarily works at home, so WiFi is always there minus when Spectrum decides to have unplanned outages). For years we have discussed going with T-Mobile, or more recently maybe Google Fi; but since on average we may go outside of the US once a year (this year was an exception) reliable and broad coverage at home and around the US eventually wins out.

    Now that Google Fi supports a broader range of phones, that is on our "list", and if either of us were to travel internationally more frequently, then Google Fi would likely be our choice.
    12-16-2018 09:22 AM
  19. edison2012's Avatar
    Why not see if you can get their Network extender that you plug in the socket?
    I just learned about the extender last night. Seems like that shouldn't be necessary in a well established urban environment, but it seems like a viable option. I guess my concern now is if service is so spotty here at my home, what can I expect as I travel around the country.
    jimd1050 likes this.
    12-16-2018 09:26 AM
  20. guitar_65riff's Avatar
    Also, check the case you may be using.
    I found one particular case interfered with reception. It had a metal piece top and bottom. I had to take the case of completely for gps!
    12-16-2018 02:29 PM
  21. Rukbat's Avatar
    If that doesn't work the Note is going back for exchange.
    I doubt it's the phone, it's more like weak TMO coverage where you are. (Don't believe the maps, they're guestimates. There's a house near here in a totally solid coverage for Sprint, according to their maps. It sits just in the right spot behind a ridge that the signal skips right over the house. There's kinda-sorts reception from a single pane of glass in one upstairs window [probably picking up a reflection from something]. But the map says ...)

    Try AT&T if you want GSM, on the basis of a 24 hour trial and no charge if there's no signal.

    (The first choice in cellphones is coverage. If you get the greatest cellphone ever invented, for free, with no monthly charge - and live in an area that gets poor coverage, the phone is basically useless to you. Choose your carrier by coverage. Choose your plan for that carrier based on your needs. Then choose your phone.)
    adegbenroagoro likes this.
    12-16-2018 05:03 PM
  22. pizza_pablo's Avatar
    I have a plan that kicks in when I'm roaming overseas. It costs $10 per day.
    Yeah! Like this.
    12-16-2018 06:48 PM
  23. edison2012's Avatar
    Well it looks like I'm heading back to Verizon. Took the phone back to T-Mobile to try out a new sim card. No change, still one to two bars. Got a line from a sales person that the basic Samsung unlocked phones don't play well with T-Mobile. Exchanged the phone at Best Buy. New phone gets the same reception.
    12-16-2018 08:01 PM
  24. Chromium 4's Avatar
    I would suggest getting the T-mobile branded model. I previously had an unlocked phone I had purchased from B&H and it was supposed to have had all of the main T-mobile bands but after experiencing connectivity issues and dropped calls I was advised that T-mobile has their Volte configured in a way that causes problems for some non-Tmo variants. On that unlocked device I also could not use Wi-Fi calling and missed the majority of software/security updates. Oh, and I'm in CBus.
    12-18-2018 01:37 AM
  25. edison2012's Avatar
    I would suggest getting the T-mobile branded model. I previously had an unlocked phone I had purchased from B&H and it was supposed to have had all of the main T-mobile bands but after experiencing connectivity issues and dropped calls I was advised that T-mobile has their Volte configured in a way that causes problems for some non-Tmo variants. On that unlocked device I also could not use Wi-Fi calling and missed the majority of software/security updates. Oh, and I'm in CBus.
    I'm going to drive around the city to get an idea what kind of reception I get with the new phone. I could be in a reduced coverage area at my house. If the general reception still sucks, I'm off to Big Red. Later on I may let my son flash a Verizon image to this phone to resolve the WIFI calling issue with unlocked non-Verizon phones.
    12-18-2018 09:28 AM
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