1. monicakm's Avatar
    With nine Google Home devices all over the house, I say "Hey/OK Google dozens of times a day. My phone usually acknowledges (without answering) and I know there is nothing I can do about that unless I want to disable hey/ok Google on my Note. I don't. But, just recently my phone has started to play a system sound when it hears "hey/ok Google". That's annoying. It hasn't always done this. I can't seem to find (on the phone or by Googling the answer) a way to turn off the sound. Not sure how or why it started in the first place. Can anyone help please?
    12-16-2018 10:49 PM
  2. mustang7757's Avatar
    try going into settings and then Google and voice assistant setting see if u can find what causing it there.
    12-17-2018 09:42 AM
  3. monicakm's Avatar
    I've combed thru those settings with a fine tooth comb but did it one more time since you were nice enough to reply...nothing there. Upon further testing, the only time I'm getting the system sound on the phone with ok/hey Google, is when the screen is off :o
    mustang7757 likes this.
    12-17-2018 11:24 AM
  4. mustang7757's Avatar
    I've combed thru those settings with a fine tooth comb but did it one more time since you were nice enough to reply...nothing there. Upon further testing, the only time I'm getting the system sound on the phone with ok/hey Google, is when the screen is off :o
    I was trying to replicate what u experience but didn't happen
    12-17-2018 06:33 PM
  5. mustang7757's Avatar
    I was trying to replicate what u experience but didn't happen
    I'm assuming you check those settings
    Attached Thumbnails System SOUND When I Say "Hey/OK Google". How Do I Turn it Back OFF?-1275.jpg  
    12-17-2018 06:36 PM
  6. monicakm's Avatar
    So when your screen is off and you say hey/ok Google, you do NOT get an affirmation chime/beep?
    Yes, I've been thru all those settings as well. Thanks for trying
    12-17-2018 10:05 PM
  7. mustang7757's Avatar
    So when your screen is off and you say hey/ok Google, you do NOT get an affirmation chime/beep?
    Yes, I've been thru all those settings as well. Thanks for trying
    No chime or beep but a little vibration then shows assistant when I first wake Google assistant
    If I talk and hit the microphone in assistant it chimes
    12-17-2018 10:18 PM
  8. mustang7757's Avatar
    I think I got what your looking for because I have my media volume off so when I put it up you get that initial chime
    12-17-2018 10:33 PM
  9. Chromium 4's Avatar
    I had the opposite issue: on my previous phones I had the chime when "Ok Google" was activated which I preferred. When I got my Note 8 and later the Note 9, I had to go into the accessibility menu and toggle one of the options on to get it to sound. So perhaps you need to go into this menu and see if at some point one of the options was toggled to the on position.
    12-18-2018 12:24 AM

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