12-19-2018 08:11 PM
tools
  1. felloffthetruck's Avatar
    felloffthetruck
    Trusted Member
    Worked fine for a couple of days and now every time I start the app and try to use my fingerprint it makes me sign in with my code.

    Is this app broken? Anyone else having problems?
    12-18-2018 09:08 PM
  2. Knightmayre90's Avatar
    Knightmayre90
    working for me, maybe uninstall and reinstall the app to set it up again?
    felloffthetruck likes this.
    12-19-2018 12:54 AM
  3. kixfan's Avatar
    kixfan
    Originally Posted by felloffthetruck
    Worked fine for a couple of days and now every time I start the app and try to use my fingerprint it makes me sign in with my code.

    Is this app broken? Anyone else having problems?
    Try going into PayPal settings---Login and Security----turn on Fingerprint and turn off Use your pin. Mine reverted to pin with the last update and I had to do that. Now it works great with fingerprint.
    felloffthetruck likes this.
    12-19-2018 08:48 AM
  4. felloffthetruck's Avatar
    felloffthetruck
    Trusted Member
    Originally Posted by kixfan
    Try going into PayPal settings---Login and Security----turn on Fingerprint and turn off Use your pin. Mine reverted to pin with the last update and I had to do that. Now it works great with fingerprint.
    Thanks. Yes, I got it working last night.
    I added a second fingerprint and just need to reset it in the app.
    12-19-2018 09:06 AM
  5. amyf27's Avatar
    amyf27
    Originally Posted by felloffthetruck
    Thanks. Yes, I got it working last night.
    I added a second fingerprint and just need to reset it in the app.
    You can also go into the app settings and clear cache
    12-19-2018 08:11 PM
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