1. TMavC5's Avatar
    If you listening WSD Rep, your warranty service sucks when claiming for replacement. That's all I have to say about their stupid lifetime warranty replacement claims. I won't get into the detail. You make your customer jump through the hoops just to get a replacement to send over.
    01-12-2019 02:28 PM
  2. mustang7757's Avatar
    I have dome for my s9+ and note 9 and when I requested a replacement I just did it online and paid the shipping no reps to talk to .
    pizza_pablo likes this.
    01-12-2019 02:32 PM
  3. TMavC5's Avatar
    I have dome for my s9+ and note 9 and when I requested a replacement I just did it online and paid the shipping no reps to talk to .
    That's exactly what I did, when online request replacement proved that I got a defective screen. Just frustrating.
    01-12-2019 02:42 PM
  4. mustang7757's Avatar
    That's exactly what I did, when online request replacement proved that I got a defective screen. Just frustrating.
    So what went wrong?
    You send the picture and check out with your credit card for shipping then they rejected you with uploaded picture?
    01-12-2019 02:45 PM
  5. JoBudden's Avatar
    I've gone thru 5 of these screen protectors never been denied.
    mustang7757 likes this.
    01-12-2019 05:56 PM
  6. felloffthetruck's Avatar
    Just installed the Dome tonight and it went on perfect except one little tiny bubble/spot near the lower right curved edge.
    i think it's a piece of crap that got under the protector during install. Just hope it does not get bigger over time.
    01-12-2019 09:00 PM
  7. Dooki's Avatar
    I've been waiting a year since I sent my warranty in for my note8. Never responded to emails.
    thecomicbookandme likes this.
    01-12-2019 09:08 PM
  8. unclejimmy's Avatar
    They have the worst customer service of any company I've ever dealt with. No, I didn't apply the protector incorrectly. One of the 2 pack I ordered was cracked in the upper left corner. Never responded to emails. They are a joke.
    01-13-2019 03:58 PM
  9. Beansr519's Avatar
    Welp...wont be spending my money with this company! lol!!!
    thecomicbookandme likes this.
    01-14-2019 09:40 AM
  10. Blues Fan's Avatar
    They have the worst customer service of any company I've ever dealt with. No, I didn't apply the protector incorrectly. One of the 2 pack I ordered was cracked in the upper left corner. Never responded to emails. They are a joke.
    That sucks. Too much to spend on a screen protector. With the curve screens I'd just buy one of the cheap ones and put up with it or just get a thick case with a lip and don't keep any keys in your pocket with your phone.

    I really hate curved glass.
    slim6596 likes this.
    01-14-2019 03:53 PM
  11. zipro's Avatar
    That sucks. Too much to spend on a screen protector. With the curve screens I'd just buy one of the cheap ones and put up with it or just get a thick case with a lip and don't keep any keys in your pocket with your phone.

    I really hate curved glass.
    Honestly doesn't so much anymore since Samsung introduced screen protector touch mode. Just take any of the cheap ones, they work great in terms of touch sensitivity
    01-15-2019 03:39 PM
  12. Johnny Cakes1's Avatar
    i just bough a case that has a built in screen protector. its surprisingly good.. and only $13.. the tempered glass for note 9's are just nothing but problems.all of them. dont wanna deal with it anymore
    thecomicbookandme likes this.
    01-15-2019 03:50 PM
  13. Blues Fan's Avatar
    i just bough a case that has a built in screen protector. its surprisingly good.. and only $13.. the tempered glass for note 9's are just nothing but problems.all of them. dont wanna deal with it anymore
    What case was it?
    01-15-2019 09:57 PM
  14. DARK Vader777's Avatar
    I been using the IQ Shields wet application screen protectors. They have been a life saver with drops and scratches. I go through 1 every 3 to 4 months. Plus they're very inexpensive.
    Had ordered the WSD and sent them back. Glad I did. Whatever works for the guys use it, no offense.
    01-15-2019 10:59 PM
  15. TMavC5's Avatar
    So what went wrong?
    You send the picture and check out with your credit card for shipping then they rejected you with uploaded picture?
    Well, the process was confusing at first.

    I purchased the item from Amazon and contacted via Amazon and WSD rep responded and we exchanged email back and forth (2 weeks time passed), asking me to take picture and such. ALL that, was done via Amazon. In the end, instead of sending me a replacement via Amazon, she directs me to their web site and files claim for warranty. I told her, this would be a lot easier if she would have directed me to their web site and file claim warranty at the beginning. WTF Moment kicked in. I still love their product, and I think it is the best one out there. My wife S8 Plus still has the original one on it.

    Now, I have to spend $9.99 on shipping for a warranty replacement. I think they definitely need to do better especially we spent this kind of money on a product.

    So my advise to all WSD user wanting to claim warranty replacement. Go to their web site and registered. Have pictures ready and receipt for proof and upload during claims.
    mustang7757 likes this.
    01-16-2019 08:04 PM
  16. mustang7757's Avatar
    Well, the process was confusing at first.

    I purchased the item from Amazon and contacted via Amazon and WSD rep responded and we exchanged email back and forth (2 weeks time passed), asking me to take picture and such. ALL that, was done via Amazon. In the end, instead of sending me a replacement via Amazon, she directs me to their web site and files claim for warranty. I told her, this would be a lot easier if she would have directed me to their web site and file claim warranty at the beginning. WTF Moment kicked in. I still love their product, and I think it is the best one out there. My wife S8 Plus still has the original one on it.

    Now, I have to spend $9.99 on shipping for a warranty replacement. I think they definitely need to do better especially we spent this kind of money on a product.

    So my advise to all WSD user wanting to claim warranty replacement. Go to their web site and registered. Have pictures ready and receipt for proof and upload during claims.
    I agree it's the best out there .
    See that's why I didn't have a problem and paid the 9.00 shipping I registered first as I bought from Amazon also but never contacted them . First step like you said register first when u need a replacement upload picture and pay shipping no issues.
    TMavC5 likes this.
    01-16-2019 08:12 PM
  17. skatergirl's Avatar
    You can add them to the list of companies with poor customer service with Samsung, where Samsung is king.
    mustang7757 and pizza_pablo like this.
    01-17-2019 11:02 AM
  18. ChuckG73's Avatar
    I have had great experience with Whitestone Dome screen protectors and custmoer service until now. Did they get acquired or something, my account no longer existed and had to re add it and my warranties, now it has been in "pending Approval" for 24hrs and I am sans a screen protector on my S10 + and already have gooten a scratch...GRRRRRRRR
    thecomicbookandme likes this.
    06-18-2019 11:57 AM
  19. lyingfromyou's Avatar
    They sent me a screen protector for my S10+ well after launch.. This was a pre-order promised to ship at a certain date which obviously didn't happen. I had to purchase a Zagg in store because of this.

    I would try to return for a refund but when I FINALLY received it, they put someone else's packaging slip in the box.. I sold it privately.

    Horrible and overrated company for sure.
    06-19-2019 05:47 AM
  20. pizza_pablo's Avatar
    What case was it?
    It's a secret.
    06-21-2019 10:46 PM
  21. BBSeattle's Avatar
    A little off topic; curious what the various reasons might be for some of you requesting warranty replacements/service, etc.
    06-22-2019 01:13 PM
  22. mustang7757's Avatar
    A little off topic; curious what the various reasons might be for some of you requesting warranty replacements/service, etc.
    If screen protector breaks or cracks they will send a free replacement lifetime but shipping charge of 9.95
    06-22-2019 07:35 PM
  23. BBSeattle's Avatar
    Thanks, I understand. Maybe I should have been even more specific; would anyone like to share the specific issue they had with the screen protector for them to request a warranty. Did it crack, fall off, scratch, etc.? I ask because I had thought about trying one again.
    Thanks



    If screen protector breaks or cracks they will send a free replacement lifetime but shipping charge of 9.95
    06-22-2019 08:44 PM
  24. mustang7757's Avatar
    Thanks, I understand. Maybe I should have been even more specific; would anyone like to share the specific issue they had with the screen protector for them to request a warranty. Did it crack, fall off, scratch, etc.? I ask because I had thought about trying one again.
    Thanks
    Mine had a crack , this was my Note 9 and s9+ and I just went to the website posted the screenshot of the cracked screen protector and paid 9.95.

    Now when you first purchase like from Amazon like I did you provide screenshot of the receipt to verify and then when you need warranty just do like I said previously.
    06-22-2019 08:48 PM
  25. Mike Dee's Avatar
    Mine had a crack , this was my Note 9 and s9+ and I just went to the website posted the screenshot of the cracked screen protector and paid 9.95.

    Now when you first purchase like from Amazon like I did you provide screenshot of the receipt to verify and then when you need warranty just do like I said previously.
    Do I need to provide receipt for additional replacements?
    06-22-2019 09:54 PM
37 12

Similar Threads

  1. Replies: 1
    Last Post: 01-14-2019, 03:01 PM
  2. com.samsung.android.email.provider:service
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-13-2019, 11:18 PM
  3. Replies: 0
    Last Post: 01-12-2019, 06:28 AM
  4. Not connected to my Verizon cellular internet service. How to fix?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-11-2019, 11:55 PM
  5. Couldn't sign into Google play services
    By auhameed in forum Android 8.0 Oreo
    Replies: 0
    Last Post: 01-10-2019, 03:15 PM
LINK TO POST COPIED TO CLIPBOARD