Originally Posted by
Roose00 trying to "repair software" via the Verizon update tool. the tool says device disconnected at 83%. has done so four times now. anyone have any instructions?
Try Uninstalling Assistant. Then plug phone in, not in download mode. Assuming WIN. Make sure phone USB mode is System Update. Windows should ask what you want to do when device inserted. One of the options should be run Verizon Asst. Asst should install and start.
Assuming all of that happens then unplug phone put in download mode and try Asst again.
I had same 83% problem and above method fixed it. If that doesn't help I have no other suggestions.