AT&T Note 9 Not Updating

[CAO]

I have an AT&T Note 9 that is not updating to Android Pie--the phone says my phone has the most recent updates. When I checked my software, I see I have last gotten a security update on October 1, 2018. I called AT&T, and on two occasions, the service tech advised they would push the update to me OTA. I have an Galaxy S7 for work--AT&T--that got a security update on December 1, 2018. Does anybody have any ideas what to do as AT&T advised I may have to go to a Samsung store to get the update. Is it possible there is a setting on the phone that is checked that is blocking updates?

 

[Gayle Lynn]

Clear cache partition then safe boot and clear system software storage cache.

Might want to backup and do a factory reset, or just reset settings. Does it have any software app that might interfere? A VPN should not but...

Someone else on here had same issue btw

 

[mustang7757]

try what Gayle suggested. if that dont work there was a old trick of changing the date couple days ahead in time and date settings you'll have to turn off auto time and date and see if it pushes the update to your device , not guaranteed but has worked in past.

 

[CAO]

Thanks for the advise. I did all of the above, however, with no success.

 

[mustang7757]

Thanks for the advise. I did all of the above, however, with no success.

What security patch your on ?

 

[Gayle Lynn]

PS: The February security update, just got it yesterday on Essential, was 300MB plus so rather large, not sure when it'll get pushed out for us but that's a good size with a number of improvement and changes.

 

[CAO]

October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.

 

[mustang7757]

October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.

Ok your far behind you need to get to December ...first if you have smart switch on your computer see any updates there, if not you need to flash December to your device , as lot of Att users had problems going on updates from October's.

 

[mustang7757]

October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.

Settings>about phone>software information is where you can find what security patch and software on the phone

 

[CAO]

I'm on Samsung Experience 9.5 and Android 8.1.

 

[mustang7757]

what's your build number

 

[CAO]

M1ajq.n960usqu1arj7

 

[mustang7757]

M1ajq.n960usqu1arj7

Ok looks like October build , now are you familiar with using Odin for flashing files?

 

[CAO]

Unfortunately, no.

 

[mustang7757]

Unfortunately, no.

Do you have smart switch on your computer?

 

[CAO]

No.

 

[mustang7757]

No.

Ok...if you can it's Samsung useful tool you can save your back ups and update your device .. I would try there first and see what happens.

 

[CAO]

Ok. Thanks

 

[mustang7757]

Ok. Thanks

Your welcome

 

[mustang7757]

let me Know how u make out
I'll try help as best I can get you up to date