1. Android Central Question's Avatar
    Volume on telephones earpiece has suddenly dropped off to almost nothing, though the volume is completely normal through the speaker and through headphones.

    Before I go to Verizon with a warranty claim, thought I'd check in here to see if anyone else has had this problem.

    Thanks for your input and advice.
    02-14-2019 10:53 AM
  2. mustang7757's Avatar
    other then make sure that ear piece not covered or gunk build up , call Samsung.
    02-14-2019 01:57 PM
  3. anon(10581601)'s Avatar
    Thanks. Support walked me through troubleshooting; no dice. Less than 90 days old; Verizon is sending a replacement under warranty.
    02-14-2019 05:18 PM
  4. mustang7757's Avatar
    Thanks. Support walked me through troubleshooting; no dice. Less than 90 days old; Verizon is sending a replacement under warranty.
    Glad to hear that ...
    02-14-2019 05:19 PM
  5. felloffthetruck's Avatar
    Hope you didn't fill your ear piece with Whitestone Dome glass glue?
    02-14-2019 08:11 PM
  6. mustang7757's Avatar
    Hope you didn't fill your ear piece with Whitestone Dome glass glue?
    Good point , they have a tape to cover it ..
    02-14-2019 08:45 PM
  7. felloffthetruck's Avatar
    Good point , they have a tape to cover it ..
    Yes, but I've seen many that didn't use the tape to cover it and the glue ruined their ear speaker.
    mustang7757 likes this.
    02-15-2019 08:00 AM
  8. mustang7757's Avatar
    Yes, but I've seen many that didn't use the tape to cover it and the glue ruined their ear speaker.
    That's true..
    02-15-2019 08:38 AM
  9. pizza_pablo's Avatar
    Yes, but I've seen many that didn't use the tape to cover it and the glue ruined their ear speaker.
    Well, that's just asking for trouble!
    I thought the Whitestone was much easier to put on, good and straight than any other TGSP I've used.
    02-15-2019 09:15 AM
  10. felloffthetruck's Avatar
    Well, that's just asking for trouble!
    I thought the Whitestone was much easier to put on, good and straight than any other TGSP I've used.
    When it was first released they did not provide the sticker to cover the ear speaker and many of people screwed up their phones when the glue ran in there. Many just thought their phone was defective and never realised the actual problem.
    02-15-2019 04:52 PM

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