1. MsBlingberry's Avatar
    Help. I can't find both audio and video files saved to my sd card. It's not in gallery, videos, music or my files. Where can they be?
    03-14-2019 12:55 PM
  2. mustang7757's Avatar
    Help. I can't find both audio and video files saved to my sd card. It's not in gallery, videos, music or my files. Where can they be?
    Have you enabled hidden files in My Files app?
    03-14-2019 01:03 PM
  3. MsBlingberry's Avatar
    No, I already checked it.
    03-14-2019 01:19 PM
  4. MsBlingberry's Avatar
    I can only find them in chrome downloads but nowhere else on my phone.
    03-14-2019 01:19 PM
  5. mustang7757's Avatar
    I can only find them in chrome downloads but nowhere else on my phone.
    How about downloads in My file ?
    kevinpleasants likes this.
    03-14-2019 01:21 PM
  6. MsBlingberry's Avatar
    I can't find it there either. Very strange. I've done a soft reset and tried safe mode, no dice.
    03-14-2019 05:07 PM
  7. Rukbat's Avatar
    Restart the phone - media apps (like Photos, Gallery) don't look on the phone, they look in Media Scan's database - which doesn't get updated when you download a file, only when you start, restart of do something media-related (like take a picture).
    03-14-2019 05:19 PM
  8. mustang7757's Avatar
    I can't find it there either. Very strange. I've done a soft reset and tried safe mode, no dice.
    Which carrier you on?
    03-14-2019 06:15 PM
  9. MsBlingberry's Avatar
    I'm in Nigeria lol. So none of your carriers over here, using exynos version. Thanks 😁
    03-14-2019 06:22 PM
  10. mustang7757's Avatar
    I'm in Nigeria lol. So none of your carriers over here, using exynos version. Thanks 😁
    Haha ..trying get a better sense maybe a carrier app or something .
    03-14-2019 06:24 PM
  11. MsBlingberry's Avatar
    I'll try that, thanks.
    03-14-2019 06:25 PM
  12. mustang7757's Avatar
    Cool ..I'll see what else pops to mind😁
    03-14-2019 06:29 PM
  13. hooligan03's Avatar
    just curious but where does chrome state your download location is when you go into chrome settings?
    03-14-2019 10:05 PM
  14. MsBlingberry's Avatar
    The three dots by the side, where you check history, settings and stuff. There's downloads and it shows stuff you downloaded recently.
    03-15-2019 07:07 AM
  15. hooligan03's Avatar
    I'm talking about the Download location. When you go to downloads, click the gear icon and it should tell you your download location on the phone.
    You can also turn on where it prompts you on each download where you wish to save.
    03-16-2019 03:31 PM
  16. MsBlingberry's Avatar
    Oh okay. Sorry just seeing this now.
    I don't know how to add pics here but it says file///storage/BD3F-10FA/Android/data/com.android.com.
    03-31-2019 03:53 AM
  17. eaknet's Avatar
    Have you tried using ES File Explorer? It's the only way I can find anything.
    04-04-2019 12:03 AM
  18. MsBlingberry's Avatar
    Have you tried using ES File Explorer? It's the only way I can find anything.
    Will try that. Thanks!
    04-12-2019 06:29 PM

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