1. Android Central Question's Avatar
    So i got the Galaxy Note 9. Glorious phone-phablet-ironing my shirts and so on... but there is one thing I am unable to work with. When I try to connect to an open (unencrypted wifi connection) I connect, I get an ip but i get a message Internet is not available. Also I have tried this with multiple open access points that do provide internet but none of them work. I also added the networks under a trusted network but it will still not allow me to use internet. If anyone has ANY idea on this I would appreciate their input. Thanks in advance!
    03-28-2019 02:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are these networks that require you to enter some information on a welcome page (like Starbucks, for example)? If so, and if you're not seeing any window pop up with that welcome page, then go to Settings>Apps, tap Menu>Show System, select CaptivePortalLogin, and make sure it's not Disabled.
    Gray Area likes this.
    03-28-2019 03:02 PM
  3. Rukbat's Avatar
    Or just try going to any page (aol.com is fast and easy to type) and see if a login page comes up. (Or it may be a page with a box to check if you accept the conditions.)
    03-28-2019 03:13 PM
  4. Mooncatt's Avatar
    Or just try going to any page (aol.com is fast and easy to type) and see if a login page comes up. (Or it may be a page with a box to check if you accept the conditions.)
    This may not work because AOL is a secured website (https). This method is more reliable when going to un-secured sites like www.weather.com (http). Something about the site encryption trips up the captive portal, likely because it thinks a secured site has been hijacked and it's trying to protect you.
    03-28-2019 03:19 PM
  5. bbgpsuser's Avatar
    Is it possible that you have some anti-virus app running that is locking down anything except a secure Wifi connection?

    Have you tried booting in safe mode and attempting to connect to an open Wifi network?
    03-28-2019 03:27 PM
  6. Rukbat's Avatar
    And there are fewer and fewer public http sites every day.
    03-28-2019 03:27 PM
  7. Konstantinos Alvertos's Avatar
    Wow! Thanks you all for the incredible amount of responses!(Yes I had to make an account to respond so this is the person who asked). So lets get started. I do get the captive portal page of the sepcific site and I click on accepting terms on conditions but I still dont get internet. For the anti virus part I do have the Secure Knox that comes bundled with Galaxy Note 9. And I did try try the safe mode but nothing changed. I did confirm I get a gateway from dhcp which is important. The next step will be trying to ping google when i get another open network unless someone else has another idea.
    B. Diddy likes this.
    03-29-2019 06:56 AM
  8. Mooncatt's Avatar
    Welcome to the forums and thanks for making an account so we can hopefully figure this out (we are just a bunch of unpaid volunteer geeks, after all. ).

    Have you tried other browsers, or services like an instant messenger to see if they work despite that error message?
    03-29-2019 07:57 AM
  9. Konstantinos Alvertos's Avatar
    I tried Google Hangouts and Messenger. Thats why I focused on whether the gateway was properly configured. I need to check whether the Secure Wifi (free 256 MB per day) thing is bocking it on purpose so i have to use it. My paranoid mind is enjoying this too much!
    03-29-2019 09:04 AM
  10. Mooncatt's Avatar
    I need to check whether the Secure Wifi (free 256 MB per day) thing is bocking it on purpose so i have to use it.
    Is that like a VPN? If so, I'd try disabling it to test.
    03-29-2019 09:33 AM
  11. mustang7757's Avatar
    Is that like a VPN? If so, I'd try disabling it to test.
    I agree , sounds like VPN, I would disable that also
    03-29-2019 09:51 AM
  12. Konstantinos Alvertos's Avatar
    I never activated it. They want money after the 250 MB
    03-29-2019 01:25 PM
  13. mustang7757's Avatar
    I never activated it. They want money after the 250 MB
    Have you tried resetting network/wifi in settings?
    03-29-2019 01:35 PM
  14. Konstantinos Alvertos's Avatar
    Yup... Still same issue feature (depending on the point of view
    03-29-2019 01:36 PM
  15. mustang7757's Avatar
    Yup... Still same issue feature (depending on the point of view
    Ok next thing I would try is safe mode to eliminate any 3rd party apps might be causing a issue
    03-29-2019 01:39 PM
  16. strikeIII's Avatar
    I never activated it. They want money after the 250 MB
    Even though you haven't activated it I would try uninstalling it completely to be sure it's not blocking your connection.
    03-29-2019 02:29 PM
  17. Mooncatt's Avatar
    Even though you haven't activated it I would try uninstalling it completely to be sure it's not blocking your connection.
    That's my thinking as well.
    03-29-2019 02:43 PM
  18. j_hansen's Avatar
    I'm sure you can activate it and only use the free bit to check if it makes any difference and then decide to disable it
    03-29-2019 03:49 PM

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