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  1. Android Central Question's Avatar
    With this update my Note 9 developed some problems that no one knows how to fix,

    1. System time randomly advances 1 hour, then eventually resets to Central time.

    2. When phone screen is off or locked and my alarm goes off I can't tap the Dismiss button, when phone is locked (screen off) and I get a call I can't tap the answer icon to answer the phone. I have to unlock the phone and go to clock and manually turn off the alarm, or the other issue, unlock the phone and attempt to answer the call before the caller hangs up.

    Verizon tech did a Full reset to factor settings, and problem still persists. Samsung tech center connected the phone to their computer and forced the latest update, and the problem still persists. I've seen other post on other forums detailing these problems but here we are a month later and no fix from Samsung.

    At least the phone hasn't burst into flames. If anyone has any ideas please let me know
    05-31-2019 06:04 PM
  2. Rukbat's Avatar
    I've seen other post on other forums detailing these problems
    So it's not your phone, it's Samsung's update.

    but here we are a month later and no fix from Samsung.
    Even assuming that they've worked on it, and fixed it, you won't see a fix until the next normal update (which should be about 4 times a year, if I remember Samsung correctly). That's why I switched to Google. We'll be getting an update (the June one - we got the May update on May 6th) in 3 days.

    If anyone has any ideas please let me know
    With a Samsung phone? Develop patience, that's all you can do.
    05-31-2019 07:05 PM
  3. Gary02468's Avatar
    Which firmware version is that? I have CSD1 for N960U1, and it doesn't exhibit those problems.
    06-01-2019 08:56 AM
  4. Gary02468's Avatar
    1. System time randomly advances 1 hour, then eventually resets to Central time.
    That could be an intermittent problem with your carrier or cell tower. The phone gets its current-time updates over the air.

    2. When phone screen is off or locked and my alarm goes off I can't tap the Dismiss button, when phone is locked (screen off) and I get a call I can't tap the answer icon to answer the phone.
    When the phone is locked, you need to swipe those buttons, not tap them.
    adegbenroagoro likes this.
    06-01-2019 10:25 AM
  5. Gary02468's Avatar
    So it's not your phone, it's Samsung's update.

    Even assuming that they've worked on it, and fixed it, you won't see a fix until the next normal update (which should be about 4 times a year, if I remember Samsung correctly).
    It's not clear that there is even any problem here for Samsung to fix. As for frequency of Samsung updates, the unlocked Note9 (N960U1) has gone through 9 official firmware versions in the 9 months since the phone came out.
    06-01-2019 04:34 PM
  6. mustang7757's Avatar
    With this update my Note 9 developed some problems that no one knows how to fix,

    1. System time randomly advances 1 hour, then eventually resets to Central time.

    2. When phone screen is off or locked and my alarm goes off I can't tap the Dismiss button, when phone is locked (screen off) and I get a call I can't tap the answer icon to answer the phone. I have to unlock the phone and go to clock and manually turn off the alarm, or the other issue, unlock the phone and attempt to answer the call before the caller hangs up.

    Verizon tech did a Full reset to factor settings, and problem still persists. Samsung tech center connected the phone to their computer and forced the latest update, and the problem still persists. I've seen other post on other forums detailing these problems but here we are a month later and no fix from Samsung.

    At least the phone hasn't burst into flames. If anyone has any ideas please let me know
    1.For system time maybe contact you carrier or get a new sim card
    2. Single tap you need go into accessibility and enable
    06-01-2019 08:45 PM
  7. Gary02468's Avatar
    2. Single tap you need go into accessibility and enable
    There's no indication that the OP actually wants tap-to-answer, as opposed to merely having mistakenly expected it. Unless one has a dexterity disability, turning on that accessibility option takes an unnecessary risk of accidentally butt-answering incoming calls, with potentially embarrassing consequences when the caller overhears ongoing conversations without the recipient's knowledge.
    06-02-2019 06:37 AM
  8. mustang7757's Avatar
    There's no indication that the OP actually wants tap-to-answer, as opposed to merely having mistakenly expected it. Unless one has a dexterity disability, turning on that accessibility option takes an unnecessary risk of accidentally butt-answering incoming calls, with potentially embarrassing consequences when the caller overhears ongoing conversations without the recipient's knowledge.
    Well he did mention he couldn't tap to answer a call , we all know by default its swipe to call or end . You can see why I've mentioned this option to him , because tap option they put in accessibility settings for unknown reasons . But yeah I can see your point buy accidentally taping can create a issue in some situations.
    06-02-2019 09:30 AM
  9. Hermes Hidayat's Avatar
    2 things bugging me after update.
    1.wireless charging doesnt work well. Have to reposition my phone multiple times.
    2.when charging, theres a notification always on.
    06-02-2019 10:28 AM
  10. mustang7757's Avatar
    2 things bugging me after update.
    1.wireless charging doesnt work well. Have to reposition my phone multiple times.
    2.when charging, theres a notification always on.
    Which notifications is always on ?
    06-02-2019 10:38 AM
  11. Hermes Hidayat's Avatar
    Which notifications is always on ?
    I have AOD on. And only shows Home Button. It is set to always. But it doesnt always show up.

    And when charging, above the Home Button it will always show the time left to charge.
    Attached Thumbnails Who else is having problems with the April 23, 2019 update-screenshot_20190602-225411_always-display.jpg  
    06-02-2019 11:55 AM
  12. mustang7757's Avatar
    I have AOD on. And only shows Home Button. It is set to always. But it doesnt always show up.

    And when charging, above the Home Button it will always show the time left to charge.
    That's strange AOD dont stay on all the time and it's set for it , above home button while charging it will always say charging time .Who else is having problems with the April 23, 2019 update-20190602_120134.jpeg
    06-02-2019 12:04 PM
  13. Mbun2's Avatar
    Not sure what update it is, but I recently lost all my ringtone settings for contacts. The media files are still there, but contacts are set to default. And when I try to change one, it shows the special ringtone I had set. If I choose another, then go back to the one I want, it shows it on the contact but doesn't play it when they call.

    Galaxy S9, Android patch April 1, last update April 25.
    06-19-2019 07:52 AM

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