1. topi14's Avatar
    Hello, I got my new phone just two weeks and I noticed huge issue, or is it just faulty piece for repair? :/

    Yesterday I was using phone around 30 mins, always on sun 30 ' C, phone was really hot in my hands, I was running camera to make videos 1920x1080, as well slow motion and I got this notification: Warning! Temperature too high to use Camera. Wait for phone to cool down before using Camera.
    See screenshots from CPU monitor app, when 47'C I got this warning, however i am not sure if its correct temperature.

    This is actually ridiculous, how about users in the world? In Asia if there is 40 ' C on sun? Is that EU CPU Exynos 9810 not able cooling on the sun? How about your experience with worldwide model with CPU Snapdragon 845???

    Samsung Galaxy Note9 N960F - EU version, CPU Exynos 9810
    Score in Antutu Benchmark 249267, device verification passed.

    See attached screenshots, thanks for any advice

    Samsung Galaxy note 9 CPU overheating-screenshot_20190611-134543_camera.jpgSamsung Galaxy note 9 CPU overheating-screenshot_20190611-144910_cpu-monitor.jpgSamsung Galaxy note 9 CPU overheating-screenshot_20190612-150200_antutu-benchmark.jpg
    06-12-2019 08:17 AM
  2. adegbenroagoro's Avatar
    Hello, I got my new phone just two weeks and I noticed huge issue, or is it just faulty piece for repair? :/

    Yesterday I was using phone around 30 mins, always on sun 30 ' C, phone was really hot in my hands, I was running camera all time and I got this notification: Warning! Temperature too high to use Camera. Wait for phone to cool down before using Camera.
    See screenshots from CPU monitor app, when 47'C I got this warning, however i am not sure if its correct temperature.

    This is actually ridiculous, how about users in the world? In Asia if there is 40 ' C on sun? Is that EU CPU Exynos 9810 not able cooling on the sun? How about your experience with worldwide model with CPU Snapdragon 845???

    Samsung Galaxy Note9 N960F - EU version, CPU Exynos 9810
    Score in Antutu Benchmark 249267, device verification passed.

    See attached screenshots, thanks for any advice

    Click image for larger version. 

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    I'm using the Exynos Note 9. Bought it in November on Android Oreo. Sporadically during the second week it would get hot but I never let it go above 41 °C before taking counter measures. After that period I stopped having the issue. It's hasn't occurred on Android Pie. I live in Nigeria. However running your camera (video?) continually in the sun for 30 minutes I think could cause it to heat up.
    06-12-2019 10:24 AM
  3. topi14's Avatar
    yes mate we recording full hd video for our youtube vlog, this problems happened also in slowmotion or even i fly with my drone, phone getting really hot, i have wifi, data, gps turn on...
    06-12-2019 12:06 PM
  4. Bosbouer's Avatar
    It's a phone not a goPro. You're pushing the envelope way beyond design parameters.
    06-17-2019 11:55 PM

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