1. SkydiverTilt's Avatar
    My phone was one of the ones afflicted with the camera waves and vibration when you went to 2x zoom.

    I was waiting til I got back from vacation to get a replacement but I've run numerous tests since the update and I can't recreate it. Wonder if the update figured out how to correct this??

    Anyone else had this malfunction suddenly cease?
    08-12-2019 05:57 PM
  2. berfles's Avatar
    My phone was one of the ones afflicted with the camera waves and vibration when you went to 2x zoom.

    I was waiting til I got back from vacation to get a replacement but I've run numerous tests since the update and I can't recreate it. Wonder if the update figured out how to correct this??

    Anyone else had this malfunction suddenly cease?
    Which update? Doesn't surprise me, infsil to believe it wasn't brought on by the Pie update.
    08-12-2019 09:49 PM
  3. SkydiverTilt's Avatar
    The latest update that brought the Night Camera to the Note 9.
    08-13-2019 12:08 AM
  4. berfles's Avatar
    Oh. I don't have that because I'm on unlocked and whoever is behind the coding is an *****. Ridiculous that it takes this long to get it out to everyone.
    08-14-2019 09:06 PM
  5. mustang7757's Avatar
    Oh. I don't have that because I'm on unlocked and whoever is behind the coding is an *****. Ridiculous that it takes this long to get it out to everyone.
    Yeah I guess it saves Samsung money to just have the carriers test it out and give a ok to the unlocked version.
    08-14-2019 09:44 PM
  6. berfles's Avatar
    Isn't there a way to load this camera update on your own like with Android updates? This is really starting to infuriate me.
    08-16-2019 12:46 PM
  7. boufa's Avatar
    For AT&T the fix is in the August update.

    I tested it, and it fixed it on mine. It isn't really a fix, but a workaround in the software.

    The issue was on the 2x lens, so the fix just detects the issue and shuts off the 2x lens using only the 1x. So while it does make the camera usable, it effectily removes a built in feature (the 2x lens).

    My phone and my daughters both have the issue. She won't give up her phone for repair, and I am switching to the note 10+.
    08-19-2019 09:49 PM
  8. mustang7757's Avatar
    Isn't there a way to load this camera update on your own like with Android updates? This is really starting to infuriate me.
    No you have to flash the whole firmware .
    I left the unlocked firmware couple weeks ago and on carriers firmware with Att
    08-19-2019 09:53 PM
  9. mustang7757's Avatar
    For AT&T the fix is in the August update.

    I tested it, and it fixed it on mine. It isn't really a fix, but a workaround in the software.

    The issue was on the 2x lens, so the fix just detects the issue and shuts off the 2x lens using only the 1x. So while it does make the camera usable, it effectily removes a built in feature (the 2x lens).

    My phone and my daughters both have the issue. She won't give up her phone for repair, and I am switching to the note 10+.
    That's great it fix your camera issue
    08-19-2019 09:54 PM
  10. berfles's Avatar
    Well, I just got the update with night mode and the buzzing crappy zoom issue is still there, so it didn't do anything for me.
    09-03-2019 10:42 AM
  11. BBSeattle's Avatar
    Why don't you work with your carrier or Samsung to resolve the problem?

    Well, I just got the update with night mode and the buzzing crappy zoom issue is still there, so it didn't do anything for me.
    09-03-2019 09:45 PM
  12. berfles's Avatar
    Why don't you work with your carrier or Samsung to resolve the problem?
    Because all they're going to do is tell me to send it in for repair or a refurb. I refuse to believe it's hardware, and I don't use zoom enough to send my mint note 9 in to have them year it open. I see post after post about people getting them back scratched or have the same exact thing happen. If it happened to be fixed in this update it would be great, but I'm not that upset about it. More upset that as usual, Samsung has no response other than canned responses.
    09-03-2019 11:31 PM
  13. BBSeattle's Avatar
    Unfortunately the problem has been around a while and the fix is hardware related. The "update fix" shuts the function off. I have friends that had the problem, Samsung did not ask him to send it it but sent him to a local authorized dealer. It was fixed in a few hours no cost to him. The other had Verizon simply replace the phone.
    If you'd rather complain than act... your phone, your call.

    Because all they're going to do is tell me to send it in for repair or a refurb. I refuse to believe it's hardware, and I don't use zoom enough to send my mint note 9 in to have them year it open. I see post after post about people getting them back scratched or have the same exact thing happen. If it happened to be fixed in this update it would be great, but I'm not that upset about it. More upset that as usual, Samsung has no response other than canned responses.
    09-04-2019 06:29 PM
  14. berfles's Avatar
    Unfortunately the problem has been around a while and the fix is hardware related. The "update fix" shuts the function off. I have friends that had the problem, Samsung did not ask him to send it it but sent him to a local authorized dealer. It was fixed in a few hours no cost to him. The other had Verizon simply replace the phone.
    If you'd rather complain than act... your phone, your call.
    As far as I remember, the issue only started with Pie. If you can find any examples that state otherwise I'd like to see them, but between that and reading about people having their phones scratched up or the issue coming back months after the replacement, I will keep my mint Note 9 with a feature I rarely use. It's not a case of "complaining and not acting", I'm just stating observations. Visiting the Samsung forums is tiresome because there is a topic with hundreds of pages of this issue and all they say is "does it still do this in safe mode? What is the IMEI number of your phone?" Why drag people through that rather than just say look, we know there's an issue, this is the solution.


    I'd also like to know where boufa heard about the supposed software "fix".
    09-06-2019 07:33 PM
  15. BBSeattle's Avatar
    There are are options, your choice....good luck.

    As far as I remember, the issue only started with Pie. If you can find any examples that state otherwise I'd like to see them, but between that and reading about people having their phones scratched up or the issue coming back months after the replacement, I will keep my mint Note 9 with a feature I rarely use. It's not a case of "complaining and not acting", I'm just stating observations. Visiting the Samsung forums is tiresome because there is a topic with hundreds of pages of this issue and all they say is "does it still do this in safe mode? What is the IMEI number of your phone?" Why drag people through that rather than just say look, we know there's an issue, this is the solution.


    I'd also like to know where boufa heard about the supposed software "fix".
    09-06-2019 09:51 PM

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