1. Mewrice's Avatar
    I've had the phone for a year now and i have yet to receive an update for the phone.
    08-25-2019 06:23 AM
  2. debdroid1a's Avatar
    First, see if you can manually upload it. Mine is never on what my phone or carrier wants. I'm sure you've done that, so next is to try a reboot and leave it shut off for a few minutes. Then maybe a reset. Then check software updates. If that doesn't work contact your carrier.

    Somewhere on here there is a way to upload with a link for the software. I think it was on the tmobile update thread. I just waited, but others did it just fine.

    If none if that works, you may need a new phone.

    If you need to, let us know which phone you're using. For example, mine ia USA, t-mobile, and locked.
    08-25-2019 09:29 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Is the phone from a specific carrier, or was it an unlocked version? If it's from a specific carrier, are you still on that carrier's network? Carrier-specific phones usually have to be on that network to get the official update over-the-air.

    Have you already tried Smart Switch?
    08-25-2019 02:19 PM
  4. Mewrice's Avatar
    First, see if you can manually upload it. Mine is never on what my phone or carrier wants. I'm sure you've done that, so next is to try a reboot and leave it shut off for a few minutes. Then maybe a reset. Then check software updates. If that doesn't work contact your carrier.

    Somewhere on here there is a way to upload with a link for the software. I think it was on the tmobile update thread. I just waited, but others did it just fine.

    If none if that works, you may need a new phone.

    If you need to, let us know which phone you're using. For example, mine ia USA, t-mobile, and locked.
    I'm using galaxy.note 9 SM-N960U and my carrier is Boost Mobile, but the sim says its locked to Sprint Sims only
    08-25-2019 03:53 PM
  5. Mewrice's Avatar
    I tried smart switch and it says my phone is up to date
    08-25-2019 03:53 PM
  6. j_hansen's Avatar
    Do a back up and try factory reset as well, it might just start updating after, it is of course possible to flash the latest firmware yourself but you shouldn't have to so if bought through a carrier I would let them deal with it, especially if it is still under warranty
    08-25-2019 03:55 PM
  7. mustang7757's Avatar
    I tried smart switch and it says my phone is up to date
    If you go to phone settings then about >software info tap and scroll all the way down what security it says ?
    08-25-2019 03:56 PM
  8. Mewrice's Avatar
    If you go to phone settings then about >software info tap and scroll all the way down what security it says ?
    It says September 1st, 2018
    08-25-2019 03:58 PM
  9. Mewrice's Avatar
    How would i be able to flash it myself?
    08-25-2019 03:59 PM
  10. mustang7757's Avatar
    It says September 1st, 2018
    You will need Odin to flash current software your too far behind that's Oreo
    08-25-2019 03:59 PM
  11. Mewrice's Avatar
    You will need Odin to flash current software your too far behind that's Oreo
    So, i wouldn't be able to flash it myself?
    08-25-2019 04:01 PM
  12. mustang7757's Avatar
    So, i wouldn't be able to flash it myself?
    Yes ..
    Download Odin 3 13.1
    Download firmware from sammobile latest for Sprint
    Extract the files once download
    Put files in corresponding slots
    BL file in bl slot
    AP file in AP slot
    CP file in CP slot
    Home CSC file in CSC slot
    j_hansen likes this.
    08-25-2019 04:06 PM
  13. Mewrice's Avatar
    Ok thanks, I'm about to try that rn
    08-25-2019 04:08 PM
  14. mustang7757's Avatar
    Ok thanks, I'm about to try that rn
    Ok...cool let me know
    08-25-2019 04:09 PM
  15. Mewrice's Avatar
    Ok...cool let me know
    Could you walk me through the steps to do it?
    mustang7757 likes this.
    08-30-2019 03:11 PM
  16. mustang7757's Avatar
    Could you walk me through the steps to do it?
    Sure definitely
    I can do this a little later if that's fine?
    08-30-2019 03:20 PM
  17. Mewrice's Avatar
    Sure definitely
    I can do this a little later if that's fine?
    Yea I'm about to head to work anyway, thx
    08-30-2019 03:21 PM
  18. mustang7757's Avatar
    Yea I'm about to head to work anyway, thx
    Cool...talk later
    08-30-2019 03:50 PM
  19. mustang7757's Avatar
    Yea I'm about to head to work anyway, thx
    Have you look at my steps that I left on #12 post up above here?
    08-31-2019 01:05 AM
  20. Mewrice's Avatar
    Have you look at my steps that I left on #12 post up above here?
    Yes but I didn't quite understand them
    08-31-2019 01:06 AM
  21. mustang7757's Avatar
    Yes but I didn't quite understand them
    Ok download from sammobile website the latest firmware for Sprint SM-N960U to your computer and extract the zip ...then search Google to download Odin 3.13.1 on your computer ..we start with this first and continue tommorow
    08-31-2019 01:09 AM
  22. Mewrice's Avatar
    Ok download from sammobile website the latest firmware for Sprint SM-N960U to your computer and extract the zip ...then search Google to download Odin 3.13.1 on your computer ..we start with this first and continue tommorow
    Ok thx
    08-31-2019 01:15 AM
  23. mustang7757's Avatar
    Ok thx
    Your welcome!
    08-31-2019 01:16 AM

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