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What is Safe Wi-Fi, and how much does it cost?
Safe Wi-Fi is a downloadable app that safeguards your connection on network-enabled devices using a VPN (Virtual Private Network). Safe Wi-Fi protects your privacy and blocks ad tracking, creating a secure Wi-Fi connection anywhere in the world.
Get Safe Wi-Fi on up to 10 devices on your account for only $3.99/mo. Learn how to subscribe to Safe Wi-Fi.
Note: To subscribe to Safe Wi-Fi on your account, you must be the Account Owner or Account Manager. Canceling the service is prorated.
Am I eligible to use Safe Wi-Fi?
Safe Wi-Fi is compatible with most Verizon Wireless data plans, including:
The new Verizon Plan shared data plans (e.g., S, M, L). Learn more about the new Verizon Plan.
Unlimited plans you can mix and match (i.e., Start Unlimited, Play More Unlimited, Do More Unlimited, Get More Unlimited, Above Unlimited*, Beyond Unlimited*, Go Unlimited*)
The Just Kids plan
The Verizon Plan*
Most MORE Everything® plans*
Nationwide plans*
Mobile broadband plans
International plans and features
However, the service can't be used with the following:
MORE Everything 250 MB plan
Non-Nationwide plans such as America's Choice®
Prepaid accounts
Business accounts (with ECPD Profile)
Corporate accounts
Devices with PTT (Push to Talk) enabled
You must also have an eligible device:
Android™ smartphones and network-enabled tablets (OS 4.4.1 and newer)
iPhone® and iPad® (iOS 10 and newer)
For more information about your device's ability to use Safe Wi-Fi, see your User Guide.
Note: To subscribe multiple devices, you must be the Account OwnerIn My Verizon, the person with legal authority and financial responsibility for an account. or Account Manager.
*These plans are no longer available to add to your account.
How do I subscribe to Safe Wi-Fi?
You can subscribe to Safe Wi-Fi online in My Verizon or on the Safe Wi-Fi app on your device:
Online
Sign in to the Products & Apps page in My Verizon.
Scroll to Safe Wi-Fi, then click Get it now.
You've successfully subscribed. Safe Wi-Fi will be added to all eligible lines on your account.
Safe Wi-Fi app
Download the Safe Wi-Fi app from the Google Play™ Store or Apple® App Store® on your device.
Follow the onscreen instructions to sign up for Safe Wi-Fi with a 1-month free promotion.
You've successfully subscribed. Safe Wi-Fi will be added to all eligible lines on your account.
How do I enable Safe Wi-Fi features on my device?
Follow these steps to enable Safe Wi-Fi on your device once you've subscribed to it. For steps on how to subscribe to Safe Wi-Fi, refer to How do I subscribe to Safe Wi-Fi?
To turn on Safe Wi-Fi (VPN):
Open the Safe Wi-Fi app on your device.
Check that you're connected to a Wi-Fi network.
Check your connection status. If VPN is off, tap the red Wi-Fi icon under VPN Status.
What is a Trusted Network?
Trusted Networks are networks you know are secure. A Trusted Network can be your home or work Wi-Fi network. Safe Wi-Fi will not secure traffic on a Trusted Network automatically, but you could manually enable it when needed.
To add a Wi-Fi network to the Trusted Network list:
Open the Safe Wi-Fi app on your device.
Tap the Settings Menu in the top right corner.
Tap Settings.
Tap Add trusted network.
Note: A list of Wi-Fi networks in your area will appear.
Select the Wi-Fi network you'd like to add.
You've successfully added a Trusted Network.
Why am I receiving this pop-up message on my Android phone: "Connection request, Safe Wi-Fi wants to set up a VPN connection that allows it to monitor network traffic. Only accept if you trust the source."?
This message appears before a VPN configuration can be installed on an Android phone. Safe Wi-Fi does not monitor your internet browsing activity.
Why am I receiving this pop-up message on my Apple device: "Safe Wi-Fi Would Like to Add VPN Configurations. All network activity on this iPhone may be filtered or monitored when using VPN"?
This message appears before a VPN configuration can be installed on an Apple device. Safe Wi-Fi does not monitor or filter your internet browsing activity.
How do I uninstall the Safe Wi-Fi app from my device?
To uninstall the Safe Wi-Fi app:
Android
Tap Settings.
Tap Applications or Application Manager.
Tap Safe Wi-Fi.
Tap Uninstall.
iOS
Press and hold down the Safe Wi-Fi icon until the icons jiggle.
Tap the X on the Safe Wi-Fi icon.
Confirm the Delete instruction by tapping Delete.
You've successfully uninstalled the Safe Wi-Fi app.
Note: Deleting the app doesn't prevent monthly recurring charges for the associated features.
How do I unsubscribe from Safe Wi-Fi?
Your subscription will automatically renew each month unless you cancel it. You can cancel your Safe Wi-Fi subscription anytime in My Verizon.
To unsubscribe from Safe Wi-Fi:
Sign in to the Products & Apps page in My Verizon.
Tap or click the Manage Your Products tab.
Scroll to Safe Wi-Fi.
Select or tap Manage Safe Wi-Fi.
Select or tap Remove From Account.
You've successfully unsubscribed from Safe Wi-Fi.
Where can I find the Terms and Conditions for Safe Wi-Fi?
View Safe Wi-Fi's Term and Conditions.
How secure is Verizon's Safe Wi-Fi VPN? Does Verizon log or view my browsing activity when the VPN is on?
Our VPN uses highly advanced security and 128-bit AES encryption technology to ensure your data is protected. Safe Wi-Fi never tracks, logs, or stores any of your personal information. By using our VPN, your IP address is hidden and data is secure.
Where are the Safe Wi-Fi servers located?
The servers, powered by McAfee®, are located in sites inside and outside the US.