11-01-2019 11:24 AM
28 12
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  1. pizza_pablo's Avatar
    Last night I got an update to the Google app.
    Right after it installed, Google would not open. Assistant will not open and the Google feed but pressing the home button will not open.
    I've cleared cache in the Google app and rebooted, no joy.
    I cleared data on the Google app, Google Play Services app and Google Play Store app and rebooted, no joy?
    I've sent into phone recovery and cleared cache partition a couple times along the way.
    No joy.

    I realize that I'm on my way to the dreaded factory reset, but what caused this?

    I'm hoping for another update to the Google app for a fix, before I resort to the dreaded FR.

    I was able to download and use the Google Go "light" app.

    Any ideas? Google app update kills app and Assistant-screenshot_20191003-190756_nova-20launcher.jpeg
    10-03-2019 10:14 PM
  2. mustang7757's Avatar
    Last night I got an update to the Google app.
    Right after it installed, Google would not open. Assistant will not open and the Google feed but pressing the home button will not open.
    I've cleared cache in the Google app and rebooted, no joy.
    I cleared data on the Google app, Google Play Services app and Google Play Store app and rebooted, no joy?
    I've sent into phone recovery and cleared cache partition a couple times along the way.
    No joy.

    I realize that I'm on my way to the dreaded factory reset, but what caused this?

    I'm hoping for another update to the Google app for a fix, before I resort to the dreaded FR.

    I was able to download and use the Google Go "light" app.

    Any ideas? Click image for larger version. 

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    Hello my friend , you might want to uninstall the update to Google app and don't update it .
    pizza_pablo likes this.
    10-03-2019 10:19 PM
  3. pizza_pablo's Avatar
    Hello my friend , you might want to uninstall the update to Google app and don't update it .
    Hey Buddy!
    I'm pretty sure I did that, but it won't hurt to try again.
    I enrolled in the beta app, in hopes that one would be different and work, but it hasn't.
    Here I go....
    mustang7757 likes this.
    10-03-2019 10:29 PM
  4. mustang7757's Avatar
    Hey Buddy!
    I'm pretty sure I did that, but it won't hurt to try again.
    I enrolled in the beta app, in hopes that one would be different and work, but it hasn't.
    Here I go....
    Cool let me know
    pizza_pablo likes this.
    10-03-2019 10:30 PM
  5. pizza_pablo's Avatar
    Cool let me know
    Ugh...
    Cannot find how to uninstall the beta version of Google app.
    I disenrolled and hit the uninstall button. Maybe I have to wait a bit. Google app update kills app and Assistant-screenshot_20191003-193708_google-20play-20store.jpeg
    10-03-2019 10:38 PM
  6. pizza_pablo's Avatar
    When I select the DISABLE button, I don't get the usual message about removing updates.
    I've selected it and rebooted and enabled.
    No joy. Google app update kills app and Assistant-screenshot_20191003-193929_settings.jpeg
    10-03-2019 10:40 PM
  7. mustang7757's Avatar
    On my Note 10+
    3 dots upper right corner after long press the Google app and tap infoGoogle app update kills app and Assistant-screenshot_20191003-224710_settings.jpeg
    pizza_pablo likes this.
    10-03-2019 10:48 PM
  8. pizza_pablo's Avatar
    On my Note 10+
    3 dots upper right corner after long press the Google app and tap infoClick image for larger version. 

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    That was a great tip, as I was so wrapped around the axel, I couldn't see and didn't recall that there is a three dot menu on that page. I thought surely that would fix it and I would avoid the dreaded FR.
    I did it and rebooted and I was able to open a blank Google search page, from the Pixel Pill shortcut only. Entering a search or opening figure from any other method led to the same popup about GOOGLE KEEPS STOPPING.

    The Google app page in the Play Store shows that the beta is still installed. Google app update kills app and Assistant-screenshot_20191004-062458_google-20play-20store.jpeg
    10-04-2019 09:30 AM
  9. pizza_pablo's Avatar
    Under the beta tab in My Apps, the Google app is not listed.
    How can I uninstall the beta if I cannot find it on my list? Google app update kills app and Assistant-screenshot_20191004-062508_google-20play-20store.jpeg
    10-04-2019 09:31 AM
  10. mustang7757's Avatar
    You probably have to update it then check again
    Under the beta tab in My Apps, the Google app is not listed.
    How can I uninstall the beta if I cannot find it on my list? Click image for larger version. 

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    pizza_pablo likes this.
    10-04-2019 09:54 AM
  11. pizza_pablo's Avatar
    Alright, I'll give it a whirl.
    mustang7757 likes this.
    10-04-2019 11:07 AM
  12. mustang7757's Avatar
    Alright, I'll give it a whirl.
    Ok lol
    pizza_pablo likes this.
    10-04-2019 11:11 AM
  13. pizza_pablo's Avatar
    Ok lol
    Yes, I had to update it, in order to get rid of the beta. Then I removed the updates, rebooted and same results.
    10-04-2019 11:20 AM
  14. pizza_pablo's Avatar
    And now I've updated the Google app, rebooted and still no joy.
    I'd much rather figure out what the conflict is, than factory reset?
    It's boggling.
    10-04-2019 11:24 AM
  15. mustang7757's Avatar
    And now I've updated the Google app, rebooted and still no joy.
    I'd much rather figure out what the conflict is, than factory reset?
    It's boggling.
    Yeah something going on ..
    pizza_pablo likes this.
    10-04-2019 11:57 AM
  16. pizza_pablo's Avatar
    Yeah something going on ..
    Thanks for the help, dude!
    I don't have time to factory reset right now, so I'll leave it and hopefully something will change with an update.
    I've sent feedback to Google, several times, when the app crashes.
    Otherwise, I'll factory reset tonight or tomorrow.
    Peace!
    mustang7757 likes this.
    10-04-2019 12:28 PM
  17. mustang7757's Avatar
    Thanks for the help, dude!
    I don't have time to factory reset right now, so I'll leave it and hopefully something will change with an update.
    I've sent feedback to Google, several times, when the app crashes.
    Otherwise, I'll factory reset tonight or tomorrow.
    Peace!
    Your welcome, anytime!
    If you can wait it out maybe for update ,I don't think should do face reset yet.
    pizza_pablo likes this.
    10-04-2019 12:43 PM
  18. pizza_pablo's Avatar
    Your welcome, anytime!
    If you can wait it out maybe for update ,I don't think should do face reset yet.
    Yeah, I'm really only missing the Google girl doing stuff for me
    mustang7757 likes this.
    10-04-2019 12:44 PM
  19. pizza_pablo's Avatar
    Your welcome, anytime!
    If you can wait it out maybe for update ,I don't think should do face reset yet.
    I always forget to try the SAFE MODE.
    Anyways, the Google app works in safe mode.
    I guess that I should uninstall recently added apps one at a time, until it works or what?
    mustang7757 likes this.
    10-04-2019 07:50 PM
  20. mustang7757's Avatar
    I always forget to try the SAFE MODE.
    Anyways, the Google app works in safe mode.
    I guess that I should uninstall recently added apps one at a time, until it works or what?
    Yeah try that for sure
    10-04-2019 07:51 PM
  21. pizza_pablo's Avatar
    Yeah try that for sure
    So, I come out of SAFE MODE, to start figuring out which apps to uninstall and the Google app works.
    Assistant has the VOICE area grayed out, but this is progress.

    Why did going into SAFE MODE "fix" it?
    mustang7757 likes this.
    10-04-2019 08:08 PM
  22. mustang7757's Avatar
    So, I come out of SAFE MODE, to start figuring out which apps to uninstall and the Google app works.
    Assistant has the VOICE area grayed out, but this is progress.

    Why did going into SAFE MODE "fix" it?
    A app is causing this
    10-04-2019 08:17 PM
  23. pizza_pablo's Avatar
    A app is causing this
    So, the rogue app went to sleep in safe mode and didn't wake up yet, or not all of the way in regular mode and is causing only a small issue, now?

    ETA, it was grayed out because Bixby was set ad my default assistant app.
    It's going now, but I still don't know how going into and out of SAFE MODE fixed it.
    mustang7757 likes this.
    10-04-2019 08:21 PM
  24. mustang7757's Avatar
    So, the rogue app went to sleep in safe mode and didn't wake up yet, or not all of the way in regular mode and is causing only a small issue, now?

    ETA, it was grayed out because Bixby was set ad my default assistant app.
    It's going now, but I still don't know how going into and out of SAFE MODE fixed it.
    That's strange , usually just disables 3rd party apps...but maybe it change a setting or permission. Glad it's working though.
    pizza_pablo likes this.
    10-05-2019 09:24 AM
  25. pizza_pablo's Avatar
    That's strange , usually just disables 3rd party apps...but maybe it change a setting or permission. Glad it's working though.
    Yup. Crazy thing I'll likely never know the answer to.
    Thanks, again, for your help and talking through it!
    mustang7757 likes this.
    10-05-2019 09:54 AM
28 12

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