10-10-2019 08:02 AM
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  1. adizy's Avatar
    adizy
    It's still the same. It won't install ..... it just freezes when its installing the system update after it has downloaded, and says "error", then it shows "failed to update firmware. Visit Samsung service center"
    10-07-2019 09:57 AM
  2. adizy's Avatar
    adizy
    Originally Posted by mustang7757
    No problem, go to settings >apps> tap the 3 dots upper right corner >scroll to system apps and look for software update app should be 2 of them next to each other , want you tap each of them clear data, cache, force stop and try to update afterwards.
    It's still the same. It won't install ..... it just freezes when its installing the system update after it has downloaded, and says "error", then it shows "failed to update firmware. Visit Samsung service center"
    10-07-2019 09:58 AM
  3. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Originally Posted by adizy
    It's still the same. It won't install ..... it just freezes when its installing the system update after it has downloaded, and says "error", then it shows "failed to update firmware. Visit Samsung service center"
    Oh wow....then 2 options flash through Odin or do a factory reset and see if that works.
    Make sure your on good wifi also.
    10-07-2019 10:17 AM
  4. adizy's Avatar
    adizy
    Ok. How do I flash through Odin?
    10-07-2019 10:40 AM
  5. mustang7757's Avatar
    mustang7757
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    Originally Posted by adizy
    Ok. How do I flash through Odin?
    You would need to go sammobile to download your firmware and the tool Odin 3.13.1 , watch a couple YouTube videos to get familiar
    10-07-2019 11:23 AM
  6. adizy's Avatar
    adizy
    Ok. Thanks. Will let you know. Thanks alot
    mustang7757 likes this.
    10-10-2019 03:45 AM
  7. mustang7757's Avatar
    mustang7757
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    Originally Posted by adizy
    Ok. Thanks. Will let you know. Thanks alot
    Your welcome, let me know if you need more help.
    10-10-2019 08:02 AM
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