Firmware not updating on samsung note9

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Android Central Question

I got a software update for sep which I've been trying to update. After downloading, it fails to install. It says system update error, failed to download firmware and I should visit Samsung center. Please any idea what I can do ?
 

adizy

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Oct 6, 2019
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I tried to. It says press down volume button to restart , press up volume button to continue which can harm the phone os or apps. I'm a little confused. Will really need your help
 

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