10-10-2019 09:02 AM
32 12
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  1. Android Central Question's Avatar
    I got a software update for sep which I've been trying to update. After downloading, it fails to install. It says system update error, failed to download firmware and I should visit Samsung center. Please any idea what I can do ?
    10-06-2019 03:59 AM
  2. Galactic Zoo's Avatar
    Try using Smart Switch to update.
    10-06-2019 07:59 AM
  3. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-06-2019 09:42 AM
  4. mustang7757's Avatar
    Which carrier ,model and security patch you on?
    10-06-2019 09:43 AM
  5. adizy's Avatar
    Which carrier ,model and security patch you on?
    Its sprint. The model is sm n960U
    10-06-2019 12:47 PM
  6. adizy's Avatar
    The patch level I'm trying to upgrade to is sep1
    10-06-2019 12:49 PM
  7. adizy's Avatar
    I'm a member already
    10-06-2019 12:51 PM
  8. adizy's Avatar
    Try using Smart Switch to update.
    Can't use smart switch to update software
    10-06-2019 12:55 PM
  9. mustang7757's Avatar
    Its sprint. The model is sm n960U
    Have you tried anything like flash before or root ?
    10-06-2019 01:19 PM
  10. adizy's Avatar
    No I have not. I started using it 3months ago...
    10-06-2019 02:36 PM
  11. adizy's Avatar
    It's the first time I will be updating software on it
    10-06-2019 02:37 PM
  12. mustang7757's Avatar
    It's the first time I will be updating software on it
    Try clearing cache in recovery. And then try update again
    10-06-2019 02:46 PM
  13. adizy's Avatar
    Ok. How should I clear it please?
    10-06-2019 03:28 PM
  14. mustang7757's Avatar
    Ok. How should I clear it please?
    Restart the phone before it starts press volume up and power button same time then in recovery choose clear cache
    10-06-2019 03:31 PM
  15. adizy's Avatar
    I tried to. It says press down volume button to restart , press up volume button to continue which can harm the phone os or apps. I'm a little confused. Will really need your help
    10-06-2019 05:05 PM
  16. adizy's Avatar
    Didn't see anything like recovery
    10-06-2019 05:06 PM
  17. mustang7757's Avatar
    Didn't see anything like recovery
    https://tunecomp.net/galaxy-s9-boot-recovery-mode/

    Hopefully this helps
    10-06-2019 05:52 PM
  18. adizy's Avatar
    Ok. Will try this and let you know. Thanks alot for your help.
    10-06-2019 07:02 PM
  19. adizy's Avatar
    I guess its the same process for note9 as the s9
    10-06-2019 07:04 PM
  20. mustang7757's Avatar
    I guess its the same process for note9 as the s9
    Yes
    10-06-2019 07:05 PM
  21. adizy's Avatar
    Ok. Thank you
    10-06-2019 07:27 PM
  22. mustang7757's Avatar
    Ok. Thank you
    Your welcome
    10-06-2019 07:30 PM
  23. adizy's Avatar
    I have done it. Still didn't install.... thanks alot for your help
    10-06-2019 08:38 PM
  24. mustang7757's Avatar
    I have done it. Still didn't install.... thanks alot for your help
    No problem, go to settings >apps> tap the 3 dots upper right corner >scroll to system apps and look for software update app should be 2 of them next to each other , want you tap each of them clear data, cache, force stop and try to update afterwards.
    10-06-2019 08:41 PM
  25. Jrome.brooks's Avatar
    What's different about this update?
    10-07-2019 06:21 AM
32 12

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