1. AC Question's Avatar
    Hi,
    I have an edge, my fingerprint wont recognise, i cant remember ever setting up a backup password the passwords would use dont work. I have tried loads of many times, if i am not logged into google on my phone will it still ask me to go to google? as some of the suggestions above? I dont really understand? many thanks a fretting mum, that is useless!!! :0)
    12-10-2015 01:13 PM
  2. dumpedduce's Avatar
    If you fail at your backup password too many times, it should ask you for your Google info to unlock your device.

    You can try Android Device Manager.
  3. AlphaTango414's Avatar
    If you fail at your backup password too many times, it should ask you for your Google info to unlock your device.

    You can try Android Device Manager.
    12-10-2015 01:42 PM

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