1. AC Question's Avatar
    And now they are asking for a samsung account that I don't havewhen the phone reboots now, they say the device is locked because of an abnormal factory reset and that I should sign into the samsung account that was originally used on the device
    05-17-2016 11:06 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this originally your phone, or did you get it from somebody else? The phone must have been logged into a Samsung account at some point, and is expecting you to enter that same information.

    There are so many accounts and passwords these days that you may have set it up and forgotten about it. Try to recover it here: I forgot my Samsung ID (email address) or password.
    05-17-2016 03:15 PM

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