Save big + get 3 months free! Sign up for ExpressVPN today

  1. AC Question's Avatar
    My mobile is vietnam manufacture,and its software is 4.4.4 and not update,
    when i try to update its answer is already updated,
    10-23-2016 01:47 AM
  2. Tim1954's Avatar
    Everyone is running 6.0.1 according to Sammobile. What country are you in? Vietnam isn't on the list...

    Firmware for Samsung SM-N915FY - SamMobile try again
    10-23-2016 02:21 AM
  3. Sufyan Ishfaq's Avatar
    My mobile is note edge model no : SM-N915FY
    SSN :N915FGSMH and made in vietnam,
    But my software is 4.4.4 kitkat and not update
    it is already updated whenever i check its update.
    I am in UAE
    10-23-2016 04:35 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Merged your duplicate threads.

    Is your phone rooted? Rooted phones usually won't receive OTA updates.

    Also, have you tried using either Samsung Smart Switch (SmartSwitch: Install & update or replace firmware) or Odin ( to update the firmware?
    10-23-2016 07:33 AM
  5. Sufyan Ishfaq's Avatar
    With the smart switch it is not updae
    and OTA update not support with ROM
    10-24-2016 01:22 AM
  6. B. Diddy's Avatar
    And is your phone rooted?
    10-24-2016 05:54 AM
  7. Sufyan Ishfaq's Avatar
    Rooted means
    10-24-2016 07:30 AM
  8. B. Diddy's Avatar
    Rooted means that you gained superuser status, which gives more control of the system. But since you ask, then it's not rooted (unless you got it used from someone else who did root it).

    Another possibility is that the phone is a clone or knockoff. Install an app like CPU-Z and tell us what kind of processor it detects. If it's MediaTek, it's a knockoff, and can't be updated.
    10-25-2016 09:18 AM
  9. Sufyan Ishfaq's Avatar
    In CPU-Z app
    Architecture: krait 450
    Revision :r3p1
    4 cpu sometime 2 working and some time 4 working
    Gpu Vender qualcomm


    Board: APQ8084
    Hardware: qcom


    API level:19
    Bootloader: N915FYXXU1ANK4

    Processor model : ARMv7processor 1,2,3,(V71)
    Attached Thumbnails My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-26-08-38-05-1-.jpg  
    10-25-2016 11:56 PM
  10. B. Diddy's Avatar
    That pretty much makes it legitimate. Any idea what country it was originally intended for? That might give a clue as to the correct firmware on SamMobile to use.
    10-26-2016 05:20 AM
  11. Sufyan Ishfaq's Avatar
    made in vietnam,
    And purchase from UAE(Dubai)
    10-26-2016 05:48 AM
  12. B. Diddy's Avatar
    Have you also tried using Samsung Kies?
    10-26-2016 09:06 AM
  13. Sufyan Ishfaq's Avatar
    My galaxy note edge SM-N915-FY its software not update?-whatsapp-image-2016-10-27-2.53.42-pm.jpeg

    Samsung kies show not support
    10-27-2016 05:55 AM
  14. B. Diddy's Avatar
    Hmm. Sorry, but I'm not certain what to recommend next. You might be able to select one of the firmware files in SamMobile, but I'm never sure how important it is to match the PDA and CSC numbers. (I've Googled this at length, and have yet to find a satisfactory answer.)

    One of our other members, ironass, is quite good with Samsung devices. Let me see if he can help.
    10-27-2016 09:06 AM
  15. ironass's Avatar
    Can you install Phone INFO ★Samsung★, free from the Play Store and post your full, "Product code", details.

    Also helpful, would be to enter *#1234# into your phone's key/dial pad and give all the information shown there.
    Laura Knotek and B. Diddy like this.
    10-27-2016 11:03 AM
  16. Sufyan Ishfaq's Avatar


    My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-13-18.jpg

    My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-13-44.jpg

    My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-13-58.jpg
    Attached Thumbnails My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-14-21.jpg   My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-11-53.jpg   My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-13-01.jpg   My galaxy note edge SM-N915-FY its software not update?-screenshot_2016-10-28-00-13-34.jpg  
    10-28-2016 11:48 PM
  17. ironass's Avatar
    Thanks for the screenshots Sufyan Ishfaq

    As Sherlock Holmes might say to Dr Watson... "The explanation is elementary", to your problem.

    Here are the facts...

    1. Your Product code is SM-N915FZWYXEF

    2. The, "XEF", part of the Product code tells me that the phone is running the stock Samsung firmware for the Black Edition of the model, N915FY, on the firmware for France. The firmware is the old, November 2014 release on Android 4.4.4, I believe.

    3. Your, "Version", details are, CSC: N915FOJV1AOA1 tells me that someone, possibly the original vendor, has flashed the Middle East language pack, OJV for the N915F model to the phone. Either that or a highly customised firmware that incorporates elements of both the N915FY and the N915F. This is because the N915FY model was only ever marketed in Europe and never intended for the Middle East. Therefore, this is the only way to get the Middle East language packs on to a European model

    4. Your phone will not update because it is the French Black Edition model, N915FY, that is partially running firmware for the N915F model for the Middle East.

    You now have 3 choices...

    1. For the phone to update automatically in future, you will need to flash, via Odin, the stock Samsung French, Black Edition firmware for the N915FY that matches you phone. This will not have a Middle East language pack.

    2. You can update as above and then download the latest Middle East language pack, (if you can find it), for the N915F and flash it to your phone.

    3. You can leave the phone as it is.

    This type of flashing by unscrupulous vendors, particularly in the Middle and Far East, is well known as it allows them to sell phones that are not intended for those regions, (the grey market), and which they may have picked up cheaply. Personally, unless you are a competent and qualified Android flasher, I would leave the phone as it is as any attempts to change it could render it unusable for you.
    B. Diddy likes this.
    10-29-2016 05:55 AM
  18. B. Diddy's Avatar
    Jolly good answer, Holmes!
    ironass likes this.
    10-29-2016 04:03 PM
  19. Sufyan Ishfaq's Avatar
    Thank you Sir
    11-01-2016 05:23 AM

Similar Threads

  1. Write a Review not showing up in Google Play
    By jacob0143 in forum LG K7
    Replies: 3
    Last Post: 04-13-2017, 01:58 AM
  2. galaxy note 3
    By imua808 in forum Samsung Galaxy Note 3
    Replies: 1
    Last Post: 10-23-2016, 07:40 AM
  3. Note 4 Memory Card
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-23-2016, 01:35 AM
  4. Brand new s7 edge no sound
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 10-23-2016, 12:23 AM
  5. How to reset my Lg G3 from my PC
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 10-23-2016, 12:16 AM