1. Peaches36's Avatar
    I just bought a Note Pro and I was surprised to see that the application is no longer there. I did some research and I followed what I read. That didn't work so I emailed Samsung.. They told me that I will no longer have access to my purchases.. Wth are they trying to pull? These tablets are not cheap and neither are the movies. Has anyone else dealt with this problem? I'm hoping the rep doesn't know what they are talking about. I should have never sold my other Samsung tab 2014.. I blame myself for not being satisfied.

    Sent from the yummy gum drop GN3..
    05-30-2014 02:12 PM
  2. onewac's Avatar
    From their website: "Samsung Hus is available on the Galaxy S4 series, Galaxy Mega, Galaxy Note 3 and Galaxy Note 10.1 2014 Edition. Please note that Samsung Hub is not supported on newer devices including the Galaxy S5 and Galaxy Note Pro 12.2."

    They go on to say the following in their FAQ:

    "What happened to Media Hub and Music Hub?
    Samsung Music Hub, Video Hub, Media Hub, Readers Hub, and Game Hub are now part of Samsung Hub. Any content purchased previously is still available to you in Samsung Hub and accessible through your Samsung account."

    It seems odd that they pulled it from their flagship tablet and still use for others. Maybe they will realize what a screw up they did and either bring it back or replace it with something else.
    05-31-2014 03:35 AM
  3. Peaches36's Avatar
    I logged in. Nothing is there

    Sent from the yummy gum drop GN3..
    05-31-2014 04:24 AM
  4. Floridadomer's Avatar
    Here is Samsungs reply to a ticket I opened with them on this:
    Dear Customer,

    Thank you for contacting us. We appreciate the opportunity to assist you.

    As Samsung Hub is not preloaded nor downloadable on new smartphones and tablets including Samsung Galaxy Note Pro 12.2 and hereafter, customers are not able to use Samsung Hub service any longer on new models.

    However you can still use your purchased content on your old Samsung devices.

    We would like to inform you to also visit Samsung Customer support and go to "My Question" category and from there you can see our replies to you, and you can also send us more questions or additional information by clicking the "Add question" button.

    Thank you for using our services. Your satisfaction is very important to us.

    Kind regards,


    Customer Service Center
    06-03-2014 09:46 AM
  5. Peaches36's Avatar
    I got that email too. How irritating. At least give us access a different way.

    Sent from the yummy gum drop GN3..
    06-03-2014 11:06 AM

Similar Threads

  1. Hello to you all
    By wiimunii in forum New to the Forums? Introduce Yourself Here!
    Replies: 10
    Last Post: 06-01-2014, 12:57 PM
  2. WHY did google scrap SD card access?
    By xperia2995 in forum Android 4.4 KitKat
    Replies: 18
    Last Post: 05-31-2014, 10:13 AM
  3. How to connect HTC M8 to tv using hdmi?
    By Lilshaq65 in forum HTC One M8
    Replies: 1
    Last Post: 05-31-2014, 03:30 AM
  4. Have to mute and then unmute for caller to hear me
    By ccctb2876 in forum Moto G (2013)
    Replies: 1
    Last Post: 05-30-2014, 02:06 PM
  5. How do I send a video to my phone?
    By crisg723 in forum Samsung Galaxy Gear
    Replies: 0
    Last Post: 05-30-2014, 12:43 PM