02-05-2016 11:24 PM
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  1. jef tex's Avatar
    Newb here.....

    Is anyone having problems with NP12.2 blue screen? I bought mine from AT&T in August....Right at 4 weeks returned it due to blue screen and not rebooting. My second one has the same issues....(I do know how to reboot this one though.)
    I use this in my business and it's happened when I have been taking notes with the customer standing there. I have to stop and go get a pen and pad to continue with my field notes. VERY frustrating and embarrassing.....and not a very good endorsement for Samsung.

    From other forums I have read ....... my 12.2 is not an isolated problem. No one said precisely why it was blue screening.
    Is anyone else having like issues and has anyone found out why ?
    10-14-2014 11:56 PM
  2. muzzy996's Avatar
    I suspect it's a kernel issue with snapdragon variants from US carriers since threads on xda don't seem to be filed with international LTE version users or wifi ones. My wifi model is quite stable.
    10-15-2014 02:07 AM
  3. brothamoveson's Avatar
    Have never seen this on mine, and I use mine heavily throughout the day.

    Posted via Android Central App
    10-15-2014 03:16 AM
  4. thoots's Avatar
    I've got an LTE bought via AT&T, and I've never, ever had such a problem.
    10-15-2014 10:59 AM
  5. eclein's Avatar
    Mine hasn't done that and since the most recent update a few weeks back it's more stable than before. I thought I might have to do a clean Re install but update helped stave that off.
    10-22-2014 07:49 PM
  6. Davideo86's Avatar
    I have been struggling with this for two months now. EXTREMELY frustrating! I get the blue screen and have to hold down the power button to get it to turn off and on again. I have exchanged the thing, sent the second one in to Samsung for repairs twice now, still the same problem! The first time I sent it in for repairs, they said they replaced the screen. the second time they said they replaced PBA and updated software. It baffles me how a company can play dumb like this. Samsung refuses to replace the actual device until they can see something wrong with it. they just keep telling me to send it in for more "repairs". Looking online I find that kitkat 4.4.2 has a lot of different devices screwing up pretty bad. could this be the problem? if so, is it worth calming down and just waiting for the next update? I can't sit and accept paying 700+ dollars for something that doesn't work correctly. I have also been looking for ways to downgrade the OS, to see if it is infact 4.4.2 that is the problem...but that scares me. I don't want to void warranty and brick the thing in the process lol. Does anyone have any answers? I have seen barely a handful of people online that have this problem. I would even feel better if I knew what the problem was so I could hold out for an update. Or try and fix it myself. willing to try anything! suggestions?

    OK so I haven't found out what app it is yet, but I have been tediously installing my apps after a hard reset (something I thought I had tried already). I guess I should have tried harder to eliminate the bad app...now my tablet hasn't crashed once. But I am only about 5 or 6 apps into this process, And it has been a couple weeks. Lol I kinda feel like a dumb dumb, I could have been done with this weeks ago. But yeah, it was 100% the fault of one of these apps.
    10-28-2014 07:35 PM
  7. pduffer's Avatar
    Have you considered the possibility of an app causing the problem, especially since you have experienced it with different devices?
    10-30-2014 10:26 PM
  8. Triangle Mechanical's Avatar
    I'm having the exact same issue extremely annoying I use mine for home care. I brought mine in for the 4th time to samsung repair shop. They are keeping it for a couple a days and ordered a "flex cable" that turns screen on/off hopefully this will fix it. I don't think this issue is software related.
    11-04-2014 01:48 PM
  9. azkimbers's Avatar
    How long does it usually take to get it back from Samsung? Mine is having this issue too, and I really hate the idea of needing to send it in as it's been tremendously helpful while I'm training for my new job.
    11-29-2014 11:48 PM
  10. jpsaari's Avatar
    Newb here.....

    Is anyone having problems with NP12.2 blue screen? I bought mine from AT&T in August....Right at 4 weeks returned it due to blue screen and not rebooting. My second one has the same issues....(I do know how to reboot this one though.)
    I use this in my business and it's happened when I have been taking notes with the customer standing there. I have to stop and go get a pen and pad to continue with my field notes. VERY frustrating and embarrassing.....and not a very good endorsement for Samsung.

    From other forums I have read ....... my 12.2 is not an isolated problem. No one said precisely why it was blue screening.
    Is anyone else having like issues and has anyone found out why ?
    Do you use official samsung galaxynotepro12.2 case? I had the same problem, tried everything but nothing worked. Then I started to use the tablet without the case, bluescreen problem stopped right away. Now my note pro 12.2 works perfectly! I think that the case was putting pressure on some component. Not sure, but now it works.
    02-07-2015 10:02 AM
  11. nucleartax's Avatar
    I have it continually. I have removed all apps. Still happens 2-3 times per day. Have complained to ATT with no luck. Finally got someone at Samsung to do a return. I hope this works, or this device is useless.
    02-25-2015 02:47 AM
  12. ikevinax's Avatar
    I have this issue and with increasing frequency. The first month or so it happened twice. Now it happens several times a day - especially during The Sims - Freeplay. Chatting with Samsung Support now.
    03-31-2015 02:08 PM
  13. Nick Michelis's Avatar
    I have this issue and with increasing frequency. The first month or so it happened twice. Now it happens several times a day - especially during The Sims - Freeplay. Chatting with Samsung Support now.
    As I just posted, in another discussion, I had similar issues, it was a motherboard issue. Take it in for repair to Samsung, under warranty and you should be right.
    04-17-2015 07:53 PM
  14. spddy's Avatar
    My wife has had this problem, had it sent to the shop. it supposedly got fixed and for a month later it is starting the blue screen again.
    04-17-2015 11:00 PM
  15. DennisOS2's Avatar
    How many apps does this happen with? Have you "stopped" or "killed" any apps prior to the blue screen, regardless of time frame between the two events. And the obvious issue .... does this happen while using any particular app or group of similar type of apps?
    04-23-2015 11:29 AM
  16. foxyenzo13's Avatar
    never happened to me
    04-24-2015 12:05 AM
  17. linkdtrini's Avatar
    I recently purchased a P-907A from ebay at what appeared to be a fantastic price, however soon realised why -- The BSODs started appearing soon after. What I did notice with my particular unit was there was almost a pattern to the blue screen occurence , just about every 3rd day. I figured that if this was more likely to be an issue of buggy Samsung software than the hardward (thats what I really wanted to believe). Short story- after hunting high and low for solid technical info on "why" and finding nothing, I decided to go with what I thought I knew of the problem. I rooted with towelroot, removed all KNOX related components, and used Super Tuner Pro to set all CPUs to active. I'm now in my third day and the unit has not BSOD'd . I've stressed tessed it by running as much apps as i have installed (MS Office, Flipboard, Pulse, email, Chrome, Netflix,Amazon Music and lots other stuff... No BSOD. I'll update again after one full week.
    04-27-2015 05:06 PM
  18. Zachary Sanford's Avatar
    Yep. Mine does it all the time. On my second one from Samsung. Really sucks.
    06-08-2015 06:24 PM
  19. pduffer's Avatar
    I recently purchased a P-907A from ebay at what appeared to be a fantastic price, however soon realised why -- The BSODs started appearing soon after. What I did notice with my particular unit was there was almost a pattern to the blue screen occurence , just about every 3rd day. I figured that if this was more likely to be an issue of buggy Samsung software than the hardward (thats what I really wanted to believe). Short story- after hunting high and low for solid technical info on "why" and finding nothing, I decided to go with what I thought I knew of the problem. I rooted with towelroot, removed all KNOX related components, and used Super Tuner Pro to set all CPUs to active. I'm now in my third day and the unit has not BSOD'd . I've stressed tessed it by running as much apps as i have installed (MS Office, Flipboard, Pulse, email, Chrome, Netflix,Amazon Music and lots other stuff... No BSOD. I'll update again after one full week.
    Don't see the update you said you would post after a week. Still working well? I personally haven't had any issues but would like to hear the rest of the story.

    Sent from my SM-N910V using Tapatalk
    06-16-2015 03:59 PM
  20. jspinnow's Avatar
    Has this stayed true, without the case. I did the same thing, and its been fine for several days and no reboots. I also see a correlation with reboots due to temperature. Here at home very few reboots this past year, especially when the air conditioning is on and set at comfortable 72 degrees. The spec case was kinda thick, and was very tight. I have reconsidered leaving it on when its 84 outside air in my book bag. I only seem to have big time reboots when I am at places with poor temperature regulation with the case on. Can't win, risk damaging it going naked, risk damaging it in a tight thick case. Go figure. I hope just temperature issues, and not the dreaded cold solder joint problem that has haunted my tech off and on over the years. Play it by ear. I am still within a few months of the warrantee period if it starts acting up again. I guess I can be brave I do have insurance on this device also.


    Thanks...
    07-25-2015 11:23 AM
  21. pereaf's Avatar
    Hello. I think the problem is only in the AT&T version, that is, the P907. It has a different processor than other Note Pro 12.2 (for whatever reason).
    I agree that it's either a matter of the different processor, overheating and/or AT&T software. From my experience, the problem is not an specific app. And somehow the problem gets worse over time.
    I sent my tablet to Samsung service a couple of days ago and I just got an e-mail telling me that "Solution: REPLACED PBA - S/W UPDATED". From what I'm reading in this forum, that won't solve the problem...
    By the way, does anyone know what is the PBA? is it a hardware piece?
    Talking about Android version, this thing already had Android 4.4.2, P907AUCU1AND7. Supposedly, this firmware update solved the blue screen issue, but it seems is not the case.
    I am hoping Samsung still has plans to rollout Android Lollipop for this tablet, maybe that will solve the issue...
    08-05-2015 12:59 AM
  22. Beut's Avatar
    PBA= Printed Board Assembly, this one is the main board
    08-07-2015 12:40 AM
  23. Davideo86's Avatar
    I followed the advice from another thread. Using a cpu manager in the system tuner app. Tablet worked really well after allowing all 4 cpu whatevers to work at the same time. (not quite sure of the technical jargon.... Just followed the directions) but it has blue screened a couple times since April. After trying to send my np back for a 5th time, they finally said they would just send me a new one all together. Third tablet and still the same story....i was hoping lollipop might help.... But I'm not going to hold my breath

    Posted via the Android Central App
    08-07-2015 06:13 AM
  24. jspinnow's Avatar
    Has this stayed true, without the case. I did the same thing, and its been fine for several days and no reboots. I also see a correlation with reboots due to temperature. Here at home very few reboots this past year, especially when the air conditioning is on and set at comfortable 72 degrees. The spec case was kinda thick, and was very tight. I have reconsidered leaving it on when its 84 outside air in my book bag. I only seem to have big time reboots when I am at places with poor temperature regulation with the case on. Can't win, risk damaging it going naked, risk damaging it in a tight thick case. Go figure. I hope just temperature issues, and not the dreaded cold solder joint problem that has haunted my tech off and on over the years. Play it by ear. I am still within a few months of the warrantee period if it starts acting up again. I guess I can be brave I do have insurance on this device also.


    Thanks...

    Holding true with me either my tight speck case was pressing on something or it was overheating. I have since put a cpu temp monitor on it. If i see the number approach 70 degrees c I stop using it. That case was to think. My reboots happends around the time it was 90 degrees f ambient in my friends apartment. I should of recorded the cpu temperatures. I think my brain was overheating that day too though.

    Take it out of the case. How hot is it where your using it? It doesnt rule out bad solder joints in some units.
    08-07-2015 06:25 PM
  25. jspinnow's Avatar
    Holding true with me either my tight speck case was pressing on something or it was overheating. I have since put a cpu temp monitor on it. If i see the number approach 70 degrees c I stop using it. That case was to think. My reboots happends around the time it was 90 degrees f ambient in my friends apartment. I should of recorded the cpu temperatures. I think my brain was overheating that day too though.

    Take it out of the case. How hot is it where your using it? It doesnt rule out bad solder joints in some units.
    Humm did for the first time in a long time. Its weird to be fare i saw 70 degrees before it rebootes. Really hate sending thing in but....might.have too
    08-19-2015 06:29 PM
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