1. marc84's Avatar
    Samsung Galaxy Note Pro 12.2 Won't Play 1080p HD Video. The tablet claims unsupported video codec. If I take the same video and save it as 720p HD, using the same program (HitFilm 4 Express) that made the 1080p video with all the same settings, the 720p video plays.

    Why can't the tablet play the 1080p version? Everything is the same except for the HD quality.
    04-07-2017 10:39 PM
  2. EMGSM's Avatar
    I'm sure you already checked but just in case, check the OUTPUT file ie MP4, AVI, WMV etc. It may not be the right format.

    Here are some supported files:

    Audio Format: MP3, 3GA, OGG, AWB, FLAC, MXMF, OGA, OTA, RTX, RTTTL, XMF, MID, AAC, AMR, IMY, MIDI, WAV, M4A, WMA
    Audio Codec : MP3, WMA, AAC/AAC+/eAAC+, AMR-NB/WB, FLAC, Vorbis (OGG), WAV

    Video Format: MP4, FLV, AVI, WMV, ASF, MKV, 3GP, WebM, M4V, 3G2, TS
    Video Codec: H.264, H.263, WMV7/8, MPEG4, VC-1, Sorenson Spark, MP43, VP8
    04-07-2017 11:24 PM
  3. marc84's Avatar
    It's mp4 for both files, H.264. The only difference, as stated, is the resolution.
    04-08-2017 12:24 AM
  4. marc84's Avatar
    The problem is the limp Samsung video player. I installed a different video player and the 1080p videos play just fine on the tablet. Thanks Samsung!
    04-09-2017 01:56 AM
  5. B. Diddy's Avatar
    Moved from the Galaxy Note forum (for the original Note phone) to the Note Pro 12.2 forum.
    09-27-2017 07:03 PM
  6. Simcolala's Avatar
    I just got myself a used Samsung Galaxy Note Pro 12.2 for a very reasonable price. The default video player that came with the tab can play 1080p without problem, But when it comes to a 4K video(Mp4 H,264), it does not support the coded AAC audio, so there is no sound when playing the 4K video. However , I tried downloading some free video players from Playstore, I finally found one good and free player which can play 4K video and support AAC audio. It is called "Video Player All Format" ( dev. by InShot Inc), It's selling point is "support 4K & HD video, no banner ads". If you have problem playing the video, I think you can give it a try.
    10-12-2017 01:44 PM

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