03-09-2012 02:54 PM
28 12
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  1. artofdesign's Avatar
    I got the skyrocket this morning. And made it explicitly clear that I need to keep my unlimited data($30).

    When I log into my att.com account:
    -In the data section under my line none of the data plans are checked, and the unlimited isnt listed there.
    -When I scroll to top next to my phone there is a link: "View all included features" when I click it it says: "LTE SMT ENTBDL2 THRL" for $30.

    Is that the unlimited plan? Can you verify that whats yours shows?

    I would appreciate it....
    11-06-2011 06:02 PM
  2. shansmi's Avatar
    That looks like it. I will check my account in a bit and report back. I just made the same change.
    11-06-2011 06:07 PM
  3. artofdesign's Avatar
    That looks like it. I will check my account in a bit and report back. I just made the same change.
    Thank you, looking forward to it. Im a bit freaked at the moment....CANT LET THAT UNLIMITED GET AWAY FROM ME!

    Anyone else?
    11-06-2011 06:12 PM
  4. iPhone Refugee's Avatar
    My online bill does not have a code. It just mentions the unlimited data plan.

    However, the paperwork I got today from the AT&T Store shows this:

    LTE SMT 200 MSG VVMT

    I had/have the $5 200/msg per month. The system would not let the AT&T guy enter it separately, so he had to combine them. I asked him about 6 different times if I was keeping my unlimited plan. He said yes.

    I found the options online and here is what was already checked:

    LTE DataPro 4GB for Smartphone 4G LTE $60.00 N/A 4GB Select
    LTE SMARTPHONE UNLIMITED PERSONAL W/ UNL MSG $50.00 Unlimited Unlimited Select
    DataPro 4GB for Smartphone 4G LTE $45.00 N/A 4GB Select
    DataPro 2GB for Smartphone 4G LTE $40.00 N/A 2GB Select
    LTE Smartphone Unlimited PERSONAL with 200 MSG $35.00 200 Unlimited Current
    DataPlus 200MB for Smartphone 4G LTE $30.00 N/A 200MB Select
    LTE SMARTPHONE UNLIMITED PERSONAL ADD-ON $30.00 N/A Unlimited Select
    DataPro 2GB for Smartphone 4G LTE $25.00 N/A 2GB Select
    DataPlus 200MB for Smartphone 4G LTE $15.00 N/A 200MB Select
    11-06-2011 06:50 PM
  5. artofdesign's Avatar
    ....
    I have a shared unlimited text family plan, so my lists are different and has never shown it combined like yours. Thank you very much for looking, appears Ill need someone else with my setup to look and report what theirs shows....
    11-06-2011 07:01 PM
  6. planoman's Avatar
    I got the skyrocket this morning. And made it explicitly clear that I need to keep my unlimited data($30).

    When I log into my att.com account:
    -In the data section under my line none of the data plans are checked, and the unlimited isnt listed there.
    -When I scroll to top next to my phone there is a link: "View all included features" when I click it it says: "LTE SMT ENTBDL2 THRL" for $30.

    Is that the unlimited plan? Can you verify that whats yours shows?

    I would appreciate it....
    dial *3282# from your dialer

    It will tell you if your data plan is unlimited. Mine shows where my previous unlimited data was stopped and says deactivated and then show a new unlimited data plan which is LTE. It also shows the text usage.
    11-06-2011 07:06 PM
  7. iPhone Refugee's Avatar
    Thanks planoman!

    That's what mine shows, good deal.
    11-06-2011 07:20 PM
  8. artofdesign's Avatar
    dial *3282# from your dialer

    It will tell you if your data plan is unlimited. Mine shows where my previous unlimited data was stopped and says deactivated and then show a new unlimited data plan which is LTE. It also shows the text usage.

    Not working for me.
    Anyone confirm the code i quoted online?
    11-06-2011 08:37 PM
  9. CZ Eddie's Avatar
    dial *3282# from your dialer

    Mine shows where my previous unlimited data was stopped and says deactivated and then show a new unlimited data plan which is LTE. It also shows the text usage.
    Mine says:

    Unlimited (deactivated)

    Doesn't say anything under that about any new plans. But my print-out receipt shows me as unlimited.
    11-06-2011 08:52 PM
  10. CZ Eddie's Avatar
    Mine says:

    Unlimited (deactivated)

    Doesn't say anything under that about any new plans. But my print-out receipt shows me as unlimited.
    Okay, I just checked my account at ATT.com. Looks good to go on LTE unlimited data!
    Check my printscreen so you know what to look for.
    11-06-2011 08:56 PM
  11. planoman's Avatar
    Mine says:

    Unlimited (deactivated)

    Doesn't say anything under that about any new plans. But my print-out receipt shows me as unlimited.
    my text back does not say the new data plan is LTE, but I know it is the new plan since I am getting LTE speedsand it does say unlimited. I also confirmed online as you did.

    CZ Eddie, are you getting LTE speeds in Austin?
    11-06-2011 10:18 PM
  12. shansmi's Avatar
    This is what mine says when I login to myATT...

    LTE SMARTPHONE UNLIMITED PERSONAL ADD-ON $30.00 N/A Unlimited Select

    They had to change it for one simple reason, with LTE there is a new APN PTA vs Phone and WAP). It is still unlimited data minus tethering for the same price as before.
    11-06-2011 10:39 PM
  13. CZ Eddie's Avatar
    CZ Eddie, are you getting LTE speeds in Austin?
    The rumor was it would be turned on today. But I was in a rush when buying my phone and forgot to ask for the latest status. I'm not getting LTE on my phone. Just "4G". But I expect it to be turned on within days or weeks. December at the latest.
    It's already on in Dallas to the North, San Antonio to the South West and Houston to the South East of us.

    My download speeds are a tad under what my custom ROM'd Infuse was getting. But this phone is also running UCKJ2 modem which was the WORST modem of all those which I tested on my Infuse. So as soon as I root and modems start getting dropped, I intend to upgrade.

    I hope XDA sets up a development forum for the Skyrocket. There is a webpage where you can go to request/vote for it to happen. Vote here:

    http://forum.xda-developers.com/show....php?t=1301121
    11-06-2011 10:54 PM
  14. mindspin311's Avatar
    Same issue. Best Buy Mobile said they got me grandfathered in for Unlimited LTE. Not seeing the Unlimited mobile option when I log in to myATT, but it does say:
    Data (MB) 0 of Unlimited when I punched in *3282#
    Just got the phone today, so it will show up on myATT at some point in the future. Unlimited LTE almost seems too good to be true.
    12-19-2011 08:32 PM
  15. NativeTxn's Avatar
    I started a new billing cycle about 4 or 5 days after I upgraded to the SR from the Inspire and kept my unlimited data.

    When I went to "Manage Features" in my online account it showed 6 different tiered LTE plans, but none of them were bubbled in. It did not show the unlimited plan that would be bubbled in.

    When I went into managed features, and clicked on "View all included features" the first thing listed was:

    "LTE UNL SMT THRL $30.00

    LTE UNL SMT THRL"

    When I clicked on "View Recent Usage" it shows, 272.23 of 10238976 used. According to the information that comes up when I scroll over the ? next to "Data" it says that I have the "10238976 MB data plan" and when I go over I will be given an additional 1 GB of data at a cost of "$null." Per the conversion scale, the 10238976 translates to 9,999 GB of data (10,238,976 MB/1,024 MB per GB).

    That combination was odd enough that I had called AT&T about it and the girl I spoke with said that I definitely had unlimited data, and let me know that if I reached a certain data usage level (she said she thought it was around 2 GB) they could slow the data speeds down. She also stated that the usage levels were related to iPhone users and what were generally deemed high usage levels amongst iPhone users.

    She then proceeded to tell me that she had never seen it before where it said __ of 10238976 used (or some other seemingly random number such as that). She said that that could be what they had determined would be the upper level after which my speeds could be reduced. I didn't point out that that was nearly 10,000 GB of data, but regardless, at the end of the day she confirmed that I did have unlimited data.

    When I use *3282#, it says: "272.1 of unlimited"

    All very odd to me, but as long as I have unlimited data, then I guess it is all right.
    12-19-2011 10:18 PM
  16. artofdesign's Avatar
    I got the skyrocket this morning. And made it explicitly clear that I need to keep my unlimited data($30).

    When I log into my att.com account:
    -In the data section under my line none of the data plans are checked, and the unlimited isnt listed there.
    -When I scroll to top next to my phone there is a link: "View all included features" when I click it it says: "LTE SMT ENTBDL2 THRL" for $30.

    Is that the unlimited plan? Can you verify that whats yours shows?

    I would appreciate it....
    As a follow up. That billing cycle closed, based on my bill and 3282 my line is still unlimited.
    12-20-2011 04:49 PM
  17. Shelby317's Avatar
    Thanks for the info everyone. I called AT&T before purchasing our new Skyrockets to give them a chance to match the Amazon $0.01 pricing and confirm that I would be grandfathered into the unlimited data plan. I was told incorrectly by two managers that there was no unlimited plan for LTE phones. Based on the info shared here, I called the support line tonight with my new bill in hand to complain. The first level customer service rep was extremely polite and professional. She handled the issue, getting her manager involved and they're pushing a special case up to the next level for implementation later this week... I'm going from 2GB to unlimited for the life of my contract because people here shared their personal experiences.... THANK YOU!!!
    12-26-2011 07:34 PM
  18. dalvik's Avatar
    correct me if im wrong guys, what is the point in trying to save a precious grandfathered plan if it cant be used as before when there were no tiered plans. isnt it like when you hit more than 2 GB regularly they start to throttle you anyway? at least with 2 GB you dont get capped and if you overuse you pay $10 more for additional 1GB but you dont get capped anyway. I personally rarely go over 1GB cuz 90% of the time im on wifi. so again what is the point in having a grandfathered plan that cant be used for as much as you want without inevitable throttling.
    thanks.
    12-26-2011 08:32 PM
  19. NativeTxn's Avatar
    correct me if im wrong guys, what is the point in trying to save a precious grandfathered plan if it cant be used as before when there were no tiered plans. isnt it like when you hit more than 2 GB regularly they start to throttle you anyway? at least with 2 GB you dont get capped and if you overuse you pay $10 more for additional 1GB but you dont get capped anyway. I personally rarely go over 1GB cuz 90% of the time im on wifi. so again what is the point in having a grandfathered plan that cant be used for as much as you want without inevitable throttling.
    thanks.
    It's a good question. Maybe it is out of the hope that one of these days they will stop throttling those on grandfathered plans due to one or more of the following: (1) a realization that LTE allows for a much higher volume of traffic without detrimental effects on quality or speed, (2) enough people get mad and leave to other carriers (out of principle of course, since most other carriers have moved to tiered data plans), or (3) a class action lawsuit leads to a settlement of some sort that states that speeds for those on unlimited LTE data plans cannot be throttled.

    Probably a pipe dream on the above since I am sure they want to get rid of all unlimited plans so they can make more money. Another reason might be because you are free to move from an unlimited plan to a tiered plan at any time but you can't move from a tiered plan back to an unlimited so maybe people want to hang on to their unlimited as long as possible (especially in the hope that there is some sort of "resolution" to the throttling issue in the future).

    Just my thoughts...
    12-26-2011 11:12 PM
  20. dalvik's Avatar
    It's a good question. Maybe it is out of the hope that one of these days they will stop throttling those on grandfathered plans due to one or more of the following: (1) a realization that LTE allows for a much higher volume of traffic without detrimental effects on quality or speed, (2) enough people get mad and leave to other carriers (out of principle of course, since most other carriers have moved to tiered data plans), or (3) a class action lawsuit leads to a settlement of some sort that states that speeds for those on unlimited LTE data plans cannot be throttled.

    Probably a pipe dream on the above since I am sure they want to get rid of all unlimited plans so they can make more money. Another reason might be because you are free to move from an unlimited plan to a tiered plan at any time but you can't move from a tiered plan back to an unlimited so maybe people want to hang on to their unlimited as long as possible (especially in the hope that there is some sort of "resolution" to the throttling issue in the future).

    Just my thoughts...
    well even if the carriers will ever go back to unlimited plans its not gonna happen anytime soon The real reason why they do that is because carrier's network infrastructure is not capable to serve millions of customers who all together gonna stream HD videos, music, dl-d large amounts of data and whatnot this will cause major and frequent network outages just like it recently happend with Verizon (for the second time already) and LTE (especially!) is the main reason why they're doing that. No wonder people get mad and leave to other carriers as you correctly said out of principle, but everyone who has at least a basic knowledge of how the network operates will understand that. the simplest example of it is a bottleneck in LAN performance. Any carrier will need a lot of funds to expand its network infrastracture in order to achieve such flawless operable state to allow back the unlimited plans. Perhaps that's why they charge us $25 bucks for 2GB to invest this money into network expansion lol I personally don't have anything against AT&T it works fine in NYC and yes their customer service sucks but so does any other company nowdays. and I rarely have to deal with them. i used to have an unlimited plan two years ago but then i lost it when i added a tethering feature and i'm OK with that cuz by now I'd be throttled anyway lol
    12-27-2011 12:36 AM
  21. dalvik's Avatar
    also I'd like to add one more thing, carries like sprint and tmobile who offer unlimited data and actively advertise it by all possible means, are simply attracting as many new customers as they can possibly get along with those who are switching just out of principle. but as soon as they'll start seeing excessive data usage they will discontinue their unlimited plans and switch to tiered. ATT and Verizon are the biggest carriers in United States and yet they discontinued unlimited plan while smaller companies still offer it its a no brainer to understand where its all heading to. lol
    12-27-2011 01:49 AM
  22. Shelby317's Avatar
    Thanks for the info everyone. I called AT&T before purchasing our new Skyrockets to give them a chance to match the Amazon $0.01 pricing and confirm that I would be grandfathered into the unlimited data plan. I was told incorrectly by two managers that there was no unlimited plan for LTE phones. Based on the info shared here, I called the support line tonight with my new bill in hand to complain. The first level customer service rep was extremely polite and professional. She handled the issue, getting her manager involved and they're pushing a special case up to the next level for implementation later this week... I'm going from 2GB to unlimited for the life of my contract because people here shared their personal experiences.... THANK YOU!!!
    Being the nice guy, you finish last. Well, alls well that ends well?

    The rep dropped the ball. It turns out that they never submitted the case to the AT&T critical care unit. I called back in, started the process again. The first critical care specialist that called refused to do anything. I asked to speak with his manager. He told me that his manager would call back in 24 hour, but when they didn't I found out why. The ICU rep had put in the notes that I asked to speak to a manager, but that I hung up on him and he closed the case. Started another (3rd) ICU case. Finally got a professional, but clearly she was in over her head as she could not approve anything to correct their problem. Having spent more than 10 hours on telephone calls with AT&T, I walked into one of the corporate stores on Tuesday, explained the situation to a manger and they handled it all within 10 minutes. She confirmed that they get tons of angry customers who have dealt with anon customer service reps that have no accountability.

    Anyway.... UNLIMITED DATA 4G LTE restored! YEAH!!!
    01-04-2012 07:16 PM
  23. friscomobster's Avatar
    The way it works is that you are grandfathered into the unlimited data plan. However, there is a loophole that is in ATT's favor. They slow down (throttle) your conection after 2GB. Because they are still providing you with unlimited data this is legal.
    01-06-2012 11:56 PM
  24. vdubpower's Avatar
    just do *data# and it will tell u howmuch data u have used out of your alotted amount

    if u have unlimited it will say so
    01-07-2012 12:27 AM
  25. jess.hickey's Avatar
    The way it works is that you are grandfathered into the unlimited data plan. However, there is a loophole that is in ATT's favor. They slow down (throttle) your conection after 2GB. Because they are still providing you with unlimited data this is legal.
    Everyone I've seen that has reported throttling have been saying 5+ gb before being throttled.

    Interestingly enough,I read a report last night that people with the iPhone 4s are going over their data caps because of siri. I see this as a possible return of unlimited or at least higher capped plans.

    http://www.intomobile.com/2012/01/06...8IntoMobile%29
    01-07-2012 06:29 AM
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