08-28-2015 12:43 PM
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  1. Ricky De Lacruz's Avatar
    This is a racket. this is the second time in less than 2 years of having this phone I have ran into this problem. Not to mention Samsung only offers a 1 year warranty on the phone. The insurance wants 150 for a phone and you might get a refurbished one. Samsung you might want to do everyone a favor and put a 3 year manufac. warranty on these phones. We pay upwards of $600 for these phones and they are crap. I end up paying almost $800 for this phone I haven't even had 2 years. Maybe You guys should do more research on the longevity of the phone and not how fast you can sucker the next Joe looking for a phone.
    06-08-2013 06:48 PM
  2. Symfora's Avatar
    I have had my Skyrocket for almost a year and a half with no problems until yesterday...It started doing this weird thing like so many have described above where it shuts down and vibrates every 2 seconds. Looks like my phone is getting taken apart tonight. Really hope this fixes my problem.
    06-09-2013 08:45 PM
  3. Symfora's Avatar
    Well, I took it apart used some alcohol on the power button directly on the board. Made sure the alcohol got in under the button. Had to do it twice because the first time I dont think I used enough but after the second time I put it back together and it has worked the last 24 hours with zero problems.
    06-11-2013 12:49 AM
  4. 3starndSun's Avatar
    Hope this will help you.

    A loose battery is the issue. 1st take the battery out, then jammed a piece of paper between the battery & the phone....
    06-27-2013 02:37 AM
  5. buffee's Avatar
    NOPE! contacted At & T, they were so..............nice, they figured out that I had NEVER updated(me bad) connected me to samsung who gave me step by step instruction.....it took 2 hours....I mean seriously I had never done the Kies thing.....like having a BRAND NEW PHONE...wow.....no more problems, issues, nada....perfect in every way!
    06-27-2013 04:11 PM
  6. Wiggynation's Avatar
    so. what did Samsung have you do on Kies? plz reply fast before i send my phone away for a second time tomorrow
    07-19-2013 09:48 PM
  7. buffee's Avatar
    I had NEVER updated, ever!! I think I had version 2.3 and it was up to 4.5? It took almost 3 hours, they gave me specific directions to follow. That was a few months ago and NO problems, the updated version solved ALL my problems, and the phone shutting off wasn't the ONLY issue, it had a few others. After the update, it's like having a new phone. Good luck
    07-20-2013 10:03 AM
  8. Rocky Mojica's Avatar
    My phone is doing the same thing. I tried pressing the power button multiple times to make sure it wasn't stuck. Doesn't feel sticky at all. I don't think mine is a power button issue though cuz the phone stops booting up at the ATT logo screen. I was thinking I can try the Kies thing but if it isn't booting up then will Kies even detect it? Strange how it just got progressively worse cuz it started out doing the same thing as everyone else has mentioned until today it just stopped rebooting.
    07-25-2013 04:50 AM
  9. josiahg52's Avatar
    I couldn't even complete any update because the phone would boot in the middle of the update. At one point I thought it was bricked but I had the stock ROM and was able to restore it with my brother's help. Since the power button has been replaced I've had zero problems. There is most certainly a power button issue and just as likely a software issue that could cause a reboot.

    However, if you have a button issue the lock screen will appear randomly, the screen will wake and sleep intermittently and the phone will reboot, shutdown abd startup on its own. If you had/have none of these symptoms then the button is probably NOT your issue.
    07-25-2013 06:51 AM
  10. Rocky Mojica's Avatar
    so after doing a hard reset the phone finally boots back up like normal but still running into random shut downs and vibrating every 2 secs. So leaves me with a button issue I guess. Does anybody know how to take apart the phone to clean the power button with alcohol as mentioned above??
    07-25-2013 09:48 AM
  11. Rocky Mojica's Avatar
    Seems I spoke too soon. The issue came back with a vengeance and now I have to keep tapping the power button to even get it to boot up, but once I stop tapping the button it shuts down. Any ideas next? I guess I need to find someone to repair the power button
    07-25-2013 12:05 PM
  12. josiahg52's Avatar
    Well, to add a litle more background, my problem happened with both the original GB software and the official ICS upgrade. I elected against the motherboard replacement and sent it to Cell Phone Repair Pros. For $60 they replaced the power button and so far it is working great. I rooted today and it is still working great. It seems my problem has been solved.

    For now; only been a few days.

    ETA: I haven't seen any official JB release for our phones.



    Seems I spoke too soon. The issue came back with a vengeance and now I have to keep tapping the power button to even get it to boot up, but once I stop tapping the button it shuts down. Any ideas next? I guess I need to find someone to repair the power button
    See my above quoted post. The repair lasted all of the way until I upgraded last weekend to the S4 Active. Cell Phone Repair Pros worked for me.
    07-25-2013 07:26 PM
  13. Turpis89's Avatar
    This is currently happening to my 3 months old S4... And it is annoying the hell out of me.
    07-27-2013 01:34 AM
  14. Asad Ullah1's Avatar
    hello I have a problem my Samsung galaxy s2 goes off itself any one please help me
    07-27-2013 09:29 PM
  15. jonchi's Avatar
    Some times my phone shutdown by it selfs and i need to take the batt out ... and then put it back in
    and then the phone starts


    can some one help me?


    Samsung galxy S2 skyrocket AT&T
    Os ice cream sand wich
    08-09-2013 07:19 PM
  16. Elena Saccapilltio's Avatar
    Omgggg!! It is the power button!!! I just went to clean the power button & my galaxy note one turned on fully after just doing small vibrates & having the samsung logo come up then shut off!!! Very frustrating but glad to know it was just the power button sticking!!!!!!
    08-15-2013 05:20 PM
  17. Brickfix's Avatar
    This is a common problem with the Samsung phones that use micro smd power switches. the best fix is to have the button replaced, but a good temporary solution is to clean the switch with some 80% alcohol or acetone.

    I have repaired over 30 Samsung phones with this problem, all models from the note to the s3.
    give it a few months and we'll start seeing the newest models all having this issue.
    DavidABurton likes this.
    08-23-2013 01:58 PM
  18. Arwa Hady's Avatar
    my mobile (samsung galaxy mini) is starting lately to shut ff randomly every two mintues i cant even type a message i thought it was about the battery but i charged it and tried to open it but it still shuts off randomly plus the screen wont lock it would unlock only . i think that the power botton (unlock button) is stuck or something so it closes due to the perrsure on it or it wont lock by it self ! i dunno . if any one knows how to help .. plz share
    08-29-2013 09:04 AM
  19. Rene95's Avatar
    Omgggg!! It is the power button!!! I just went to clean the power button & my galaxy note one turned on fully after just doing small vibrates & having the samsung logo come up then shut off!!! Very frustrating but glad to know it was just the power button sticking!!!!!!
    how was it that you did this I need help
    DavidABurton likes this.
    09-01-2013 07:57 PM
  20. Rene95's Avatar
    This is a common problem with the Samsung phones that use micro smd power switches. the best fix is to have the button replaced, but a good temporary solution is to clean the switch with some 80% alcohol or acetone.

    I have repaired over 30 Samsung phones with this problem, all models from the note to the s3.
    give it a few months and we'll start seeing the newest models all having this issue.
    do you clean it from the inside please tell me how to do this thanks
    09-01-2013 07:58 PM
  21. Merica Willis's Avatar
    So I have a Motorola Motoluxe,it's insured and it has been turning off randomly, the sound no longer works unless you have headphones on (meaning the phone only vibrates when there's an incoming call), the phone back is loose and no longer stays on, my camera goes blank and says "cannot to camera", I can only do voice notes once in a while because of the phone messing around. I love my phone though it can get me really mad. Does anyone know how long it takes t-mobile/EE to fix it? If they might erase everything and if I get a replacement does that mean I'd have to get contacts and app all over again?
    09-03-2013 01:18 PM
  22. lexxyloves's Avatar
    I'm having this exact problem. How exactly to fix this problem. I simply cant use my power button to screen shoot or turn off my screen without turning it off. It all srartestarted last night. I've read some of other posts and I really do think that its the "sticky power button" issue. If that is the case, how can I fix that? My warranty expired a couple months ago so please Im in need of your assistance.
    09-30-2013 05:30 PM
  23. Dicer_del_Sol's Avatar
    I think I found an odd yet effective, temporary/lasting fix... I'll know as my day progresses. Lemme give you the info:

    I got my Samsung Galexy S2 Epic 4G several months ago, around April 2013 and it's run like a dream. In the last month or so, I found a particular APP that takes a lot of processing power and made my device heat up for extended durations of use (its a gaming APP). It was after using this APP for a couple of weeks that my GS2 started having all the symptoms all of you are having... So I got my phone replaced with a replacement of the same model, and this one even had the JellyBean update. Redownloaded all my apps, continued playing my game, replacement overheated one time, and a week or two after the replacement ALSO starts having power button failure. I raged and searched for answers online of what Samsung/Sprint/AT&T have said about this and I have found no reasons at all.

    I think now I know why.

    The overheating threw me off. I assumed that it was the new app was to blame for overheating my motherboard and damaging it, not thinking that if the motherboard was damaged the whole phone would go down: a motherboard is a circuitboard, and if one component throws off the flow of electricity, the whole thing goes down.

    Just before I started having the power button issues, I recently got a job at Home Depot, working in the Garden Department. Naturally, I keep my phone in my pocket, Otterbox protecting it.

    Well the gel part of my otterbox has been worn down over the months and has allowed some parts of the phone to be exposed...

    The excess debris from my job just may of found its way into my pockets and into the fairly delicate crevices of my device...

    And my blowing air straight at the power button while pressing it as fast as possible suddenly allows me to lock my phone normally, hold and turn it off as normal, and in general stopped it from turning my phone off repeatedly.

    The reason there is no solid answer for this is because it depends on what size debris is stuck inside and if it can be dislodged or not. Worked for me- Goodluck everyone
    11-20-2013 07:09 AM
  24. Rachel Wagner's Avatar
    It's the power button - they get "stuck" internally, although you can't tell from looking at it. The quickest fix is to remove the back cover, take out the screws and separate the connection. Otherwise, there are several merchants on ebay where you can buy a new power button for about $10 and replace it. If you have insurance on it, drop it in a toilet and file a claim.
    12-12-2013 04:08 PM
  25. Basirat Adeosun's Avatar
    hi i also have the same problem. this stared around 3 days ago first my the first day my phone kept turning on and of i thought is i charged it it might work but noting happened. i told some of my friends on Facebook if they knew what was wrong with it they said maybe it was the battery that it was to hot and i should leave it to rest for a day i did that but the same thing kept happening i tried turning it on but it wouldn't turn on when i tried to make it turn on so i left it on the charger for a few mins and when i got back and took it off from the charger it still wouldn't turn on and it wasn't turning on and off anymore so i i put it on the charger and it started turning on and off again this, i was getting scared so i tried to rest it but i could only do it with the charger on. when i tried to reset it it didn't work but when i placed the phone back on it charger it still kept turning on and off but when it turned on half of the screen would turn on( it would turn on but not full it just went a bit) so i thought maybe it was still working...

    i would really like some help on what to do

    THANK YOU
    02-19-2014 04:01 PM
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