I am still beyond frustrated with Amazon.com and honestly just need a place to vent.
On 11/18/2011 I ordered a unlocked Samsung Galaxy GT-I9100 from them and paid for overnight shipping as my trust worthy Nexus One died and I could no longer wait for the Galaxy Nexus.
On 11/19/2011 the UPS driver delivered the package and after opening the box I discovered that the box did not contain the phone. There was the wall charger, usb cable, headphones and user manuals but no phone nor battery.
I called up Amazon and spoke with an outsourced call center who could only offer to ship me out another unit and did so.
Today I received the replacement unit only to discover that this unit too is missing the actual phone and battery.
I spoke with my Credit Card company and opened a fraud investigation (my only recourse as Amazon CS in India just wanted to depot me another unit).
I am beyond annoyed at this point and still without a phone, which is the bigger issue.
Anybody have a way of contacting Amazon in the USA and speaking with somebody who has some actual authority to get things done?
Dan
On 11/18/2011 I ordered a unlocked Samsung Galaxy GT-I9100 from them and paid for overnight shipping as my trust worthy Nexus One died and I could no longer wait for the Galaxy Nexus.
On 11/19/2011 the UPS driver delivered the package and after opening the box I discovered that the box did not contain the phone. There was the wall charger, usb cable, headphones and user manuals but no phone nor battery.
I called up Amazon and spoke with an outsourced call center who could only offer to ship me out another unit and did so.
Today I received the replacement unit only to discover that this unit too is missing the actual phone and battery.
I spoke with my Credit Card company and opened a fraud investigation (my only recourse as Amazon CS in India just wanted to depot me another unit).
I am beyond annoyed at this point and still without a phone, which is the bigger issue.
Anybody have a way of contacting Amazon in the USA and speaking with somebody who has some actual authority to get things done?
Dan
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