1. cohoman's Avatar
    I have a $130 eCertificate from Samsung and I was planning to order a pair of black Galaxy Buds to go along with my new S10. However, I noticed that on Samsung's shop web site you can only order white buds. Black buds are not available online. Does anyone know if this is temporary or done by design?
    03-27-2019 09:11 PM
  2. BDBruin's Avatar
    I received my eCertificate today and ordered the black buds (will ship April 5th). All the colors are available. You have to select which color you want.
    03-27-2019 09:33 PM
  3. atliens's Avatar
    Order Black Galaxy Buds Online?-screen-shot-2019-03-27-10.34.55-pm.png they are on sammy's website...
    03-27-2019 09:35 PM
  4. bhatech's Avatar
    Same here ordered the black buds with the certificate without any issues in the US.

    03-28-2019 12:25 AM
  5. cohoman's Avatar
    From the Samsung site I see a "where to buy" button which gives me a list of local stores to buy the buds, but it won't let me order them online so I can use my eCertificate. I want to use the $130 eCertificate that I got from Samsung when I preordered my S10.
    03-28-2019 04:22 AM
  6. cohoman's Avatar
    Same here ordered the black buds with the certificate without any issues in the US.

    [IMG=1078x911]https://uploads.tapatalk-cdn.com/20190328/d20b425cf3660353865e6e8a462ed688.jpg[/url]
    Strange. I can't seem to get to a page online to order them. I'm also in the US.
    03-28-2019 04:23 AM
  7. sdk_1052's Avatar
    Strange. I can't seem to get to a page online to order them. I'm also in the US.
    Out of stock then!
    03-28-2019 05:14 AM
  8. trucksmoveamerica#AC's Avatar
    They are out of stock. You have to keep checking. Samsung won't let you order them if they are out of stock for future delivery, which surprises me, why turn away business
    03-28-2019 06:16 AM
  9. cohoman's Avatar
    They are out of stock. You have to keep checking. Samsung won't let you order then if they are out of stock for future delivery, watch surprises me, why turn away business
    Thanks. I just finished chatting with Samsung online support and they confirmed what you said. You need to keep checking. It would have been more helpful if the web site said "out of stock".
    03-28-2019 06:18 AM
  10. trucksmoveamerica#AC's Avatar
    Thanks. I just finished chatting with Samsung online support and they confirmed what you said. You need to keep checking. It would have been more helpful if the web site said "out of stock".
    The white did say out of stock last night, the black did not. So I selected the black and then got message out of stock. Samsung isn't known for good customer service or good website. You have till June sometime to use the certificate, just keep checking
    03-28-2019 06:25 AM
  11. rescuejg's Avatar
    Did you folks get the e certificate as your "free" buds?
    03-28-2019 12:03 PM
  12. trucksmoveamerica#AC's Avatar
    Did you folks get the e certificate as your "free" buds?
    Yes
    03-28-2019 12:50 PM
  13. rescuejg's Avatar
    Yes
    Were you informed ahead of time that's what you were getting?
    03-28-2019 12:54 PM
  14. trucksmoveamerica#AC's Avatar
    Were you informed ahead of time that's what you were getting?
    Yes. They ran out of the ear buds, my order shows the gift certificate. In the fine print of the ear bud offer it says gift certificate if they run out of ear buds.
    03-28-2019 01:06 PM
  15. rescuejg's Avatar
    I would have liked the GC so i could have waited on the black ones. I've got the white ones coming
    03-28-2019 01:32 PM
  16. bhatech's Avatar
    Thanks. I just finished chatting with Samsung online support and they confirmed what you said. You need to keep checking. It would have been more helpful if the web site said "out of stock".
    I can see I'm still able to buy them, the add to cart is there. I'm checking from shop Samsung app. If you are waiting may be get on it now.

    03-28-2019 03:10 PM
  17. trucksmoveamerica#AC's Avatar
    I can see I'm still able to buy them, the add to cart is there. I'm checking from shop Samsung app. If you are waiting may be get on it now.

    [IMG=485x1024]https://uploads.tapatalk-cdn.com/20190328/adf25d0503feeeda6bb2e6b783f9a772.jpg[/url]
    Select add to cart and see what happens. I did that and then I get the out of stock message.
    03-28-2019 03:21 PM
  18. bhatech's Avatar
    Select add to cart and see what happens. I did that and then I get the out of stock message.
    Yeah you are right, says out of stock when you add to cart.
    03-28-2019 03:22 PM
  19. cohoman's Avatar
    Ok, as of now (April 5th, 3:30 pm PST) the Samsung.com web site now the Black Galaxy Buds available for online order. I just ordered a pair using my Promo Code to pay for them, and they are expected to ship by April 26th.
    04-05-2019 05:35 PM
  20. trucksmoveamerica#AC's Avatar
    I just got my shipping info for mine that said ships by the 12th.
    04-05-2019 06:02 PM
  21. rescuejg's Avatar
    When ordering the buds using the gift cert do they charge sales tax such that you have to add money?
    04-06-2019 12:35 AM
  22. Laura Knotek's Avatar
    When ordering the buds using the gift cert do they charge sales tax such that you have to add money?
    Where are you ordering from, and what state do you reside in?
    04-06-2019 12:41 AM
  23. bhatech's Avatar
    When ordering the buds using the gift cert do they charge sales tax such that you have to add money?
    Since the total price is zero after the coupon is applied, there is no tax. You will not be paying anything out of pocket. Attached is my order.
    04-06-2019 12:58 AM
  24. chickweedblur's Avatar
    I hate Samsung promotions. EVERY year it's like this. They turn what should be a nice perk into bad will. I submitted my info a few days after the phone came out and not only didn't get the earbuds or a promo, I got a "congrats, the white ones will ship around mid-May!" The black ones now show shipping on April 26th on their site and the white ones link you to Costco where they are $10 off and in stock.....even say they may be available in store for $119....

    https://www.costco.com/Samsung-Galax...100484223.html
    04-06-2019 12:43 PM
  25. cohoman's Avatar
    Well, I ordered online from Samsung.com using my eCertificate Promo Code yesterday (April 5th) and just now I got an email stating my buds have shipped via FedEx. The confirmation email from yesterday said the buds would be shipped by April 26th, so I wasn't expecting them to be shipped so soon.
    04-06-2019 02:01 PM

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