1. Dreamattack's Avatar
    Brand new (1 month) Samsung Galaxy S10 started charging intermittently. Used torch to check phone charging port and there was an object at base of port partially blocking/fouling it and therefore not allowing the cable to fully dock with the port. Managed to remove the object and on inspection it seems to be a tiny square rubber o ring? Is this part of the phone that has not been fitted correctly (for waterproofing for example)? I have photo of this object if needed.
    07-08-2020 05:15 PM
  2. BergerKing's Avatar
    Welcome to the Android Central forums!

    Sounds very much like an improperly installed charge port seal, from the description you've provided, not having seen the construction until I search for the S10 charging port itself. I've provided an image, does it (the ring) look like the sample seen here, or similar? As a guest, you cannot reply in the Ask A Question subforum, so we'd be grateful if you could share more information by registering.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central. Thanks!

    New Galaxy S10 charges intermittently?-20200708_185455.jpg
    07-08-2020 06:58 PM
  3. Mike Dee's Avatar
    Welcome to the Android Central forums!

    Sounds very much like an improperly installed charge port seal, from the description you've provided, not having seen the construction until I search for the S10 charging port itself. I've provided an image, does it (the ring) look like the sample seen here, or similar? As a guest, you cannot reply in the Ask A Question subforum, so we'd be grateful if you could share more information by registering.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central. Thanks!

    Click image for larger version. 

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    Based on where it's located it would very odd for it to be inside the port though I guess anything is possible
    07-08-2020 07:04 PM
  4. BergerKing's Avatar
    Based on where it's located it would very odd for it to be inside the port though I guess anything is possible
    I've seen weird things happen. Figure you're looking at end where the port mates to the body of the phone, I can see it might have been off, and peeled out with insertion of the charging connection into the port, eventually pulling free and lodging in the bottom of the port. It's a best guess, but if they register, more information might reveal a different culprit. I had to shine a light down into my Note's port to ascertain how it could have happened, and it seemed a plausible, if odd, possibility.
    07-08-2020 07:10 PM
  5. mustang7757's Avatar
    07-08-2020 07:36 PM
  6. BergerKing's Avatar
    @Dreamattack, we can carry on here!
    07-09-2020 02:42 AM
  7. Dreamattack's Avatar
    Thanks for the response to my question everyone.

    Please see attached photos. One shows the seal in situ (it was actually at the base of the port but I had pulled it up a bit to see what it was. Other photo shows actual seal/o-ring once out. Looks like it has ripped and white material is a rubber/black is a cloth type material.

    I don't think it could have got there accidentally as you would've had to force it down into base of port.
    Attached Thumbnails New Galaxy S10 charges intermittently?-img-20200709-wa0001.jpg   New Galaxy S10 charges intermittently?-20200709_082810.jpg  
    07-09-2020 04:29 AM
  8. BergerKing's Avatar
    Wow, I'm not quite sure what that is, actually. Maybe something got picked up in a pocket, or on the end of the charger. It definitely doesn't look like an electronics-grade seal seen on the port I showed above. The images seem pretty conclusive in that department.

    If it charged fine initially, and charges fine now, after you removed this piece of floo, I'd tend to think it was something that accidentally got picked up and shoved in by the plug, unless someone has a better idea of what it is...
    07-09-2020 04:51 AM
  9. Dreamattack's Avatar
    I think you may be right - can't fir the life of me work out what it was or where it came from. ]Never had anything like it before in any phone I've had though !! Phone is charging normally so possibly put it down to bad luck.

    Thanks for your input though.
    07-09-2020 05:38 AM
  10. mustang7757's Avatar
    I think you may be right - can't fir the life of me work out what it was or where it came from. ]Never had anything like it before in any phone I've had though !! Phone is charging normally so possibly put it down to bad luck.

    Thanks for your input though.
    Yeah see how its going be down the road , if any issues arise that charger port will have to be replaced.
    07-09-2020 08:45 AM
  11. Mike Dee's Avatar
    Yeah....Definitely not a port seal
    07-09-2020 01:04 PM

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